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Reviewed 22 March 2018

We asked Lorena Amador from Costa Rican Trails to plan our 2 week vacation. We chose the "Flexi Self-Drive Tour." After being greeted at the airport, and given maps, detailed driving directions, and our booklet of vouchers, we had a 2 day planned at Tortuguero National Park with a group. Our 4x4 vehicle was delivered by the Sixt company on the third day. They provided is with a phone that had a GPS, and phone numbers we could use in case of an emergency. The rest of our stay included the South Caribbean Coast, the Arenal Volcano, Monteverde, and Manuel Antonio. Lorena had us stay in beautiful hotels, and we saw more wildlife at the Costa Verde Hotel than during some of our guided tours. I told her about my gluten intolerance, and she went so far as to find a hotel with a gluten free kitchen. We will definitely recommend Lorena Amador's services to our friends and family!

Thank FabienneBernadette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milena A, Director de Relaciones con Clientes at Costa Rican Trails - Day Tours, responded to this reviewResponded 26 March 2018

Thank you for your kind review. We are glad that you chose our company to plan your holiday and that you had a lovely time in Costa Rica. Lorena has a good knowledge of the country, so it is easy to plan a holiday with her. We invite you to visit Costa Rica again and our neighborhood countries Panama and Nicaragua that we operate as well.

Cordially, Milena Araya

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Reviewed 23 February 2018 via mobile

The company, especially Lorena, was easy to work with; she was quick to respond to my questions and very helpful with changes made. The company was also helpful when we called with questions. This review is for their ATV tour at Manuel Antonio. It was not at all as advertised. We drove (slowly) down and back some dusty roads to a park (which was beautiful). It was quiet dull and did not align with the description of the tour - for example, the description said “rustic tropical settings” and the picture was an ATV driving up a river... neither happened. It is the dry season, but either was the ATV portion of the tour was along normal roads. It was soooo boring. The swimming was very brief and only allowed because we asked; it was not at all like the description.

The people running the tour were very nice and the food was good, too.

1  Thank rgeary1771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milena A, Director de Relaciones con Clientes at Costa Rican Trails - Day Tours, responded to this reviewResponded 26 February 2018

Dear customer,

We appreciate your feedback and we are glad to hear that it was easy to work with our staff, since our goal is always to ensure the best experience for our customers. Although it is a shame to hear that you did not have a good experience with the ATV tour, so we are going to pass your comments to our local provider in order to improve this kind of situation in the future.

We hope to see you again in a near future.

Kind regards, From Costa Rican Trails Team

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Reviewed 19 February 2018

We used this company for transfers between flights and accommodations. This included pick ups from airports, drop offs at airports, a 5hour drive across Costa Rica and even a couple of boat transfers. They were very efficient. Always on time, with polite, friendly, engaging drivers. They supplied an envelope with a useful, concise itinerary of our stay/transfers/flight info. and a map of the country and main city. They even left a complimentary metal water container for each of us in our first hotel room - nice touch.
I would imagine their tours are just as good.

Thank Bob-Dylans-toe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milena A, Director de Relaciones con Clientes at Costa Rican Trails - Day Tours, responded to this reviewResponded 21 February 2018

Thank you, we really appreciate your comments. We are pleased to know that we were able to help you with your vacation arrangements and that we fulfill your expectations. We would like to invite you to visit again this tropical paradise.

Best wishes from Costa Rican Trails Team!!

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Reviewed 8 February 2018

This is our second trip using Costa Rican Trails. Lorena is amazing to work with. Her suggestions were great and our hotels were amazing. We loved doing the white water rafting and the Pacuare Lodge. We had a great time!

Thank Heidi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCRT, Director de Relaciones con Clientes at Costa Rican Trails - Day Tours, responded to this reviewResponded 10 February 2018

Dear Heidi,

Thank you for taking the time to write about your trip and choosing Costa Rican Trails again to plan your holiday. It is wonderful to hear that enjoyed the rafting at the Pacuare River. We would like to invite you to come back and discover more fascinating spots in our country.

Kind regards, COSTA RICAN TRAILS TEAM

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Reviewed 4 February 2018

We organised a tailor-made tour with Costa Rican Trails for nine family members. We were not disappointed with the trip and with Costa Rica Trails - accommodation, activities, food, the driver/guide, the communication. The highest praise is for our driver, Jose, who was one of the nicest guys we've ever met. He was a superb driver, calmly and carefully navigating difficult roads. He was amenable to any changes we asked for. Would 100% recommend Costa Rican Trails and Jose! Incredible value for money with beautiful accommodation and absolutely delicious food everywhere we went. In future, we would go to fewer places and stay four nights at each location, rather than staying in five places for only two nights each. The activities were absolutely brilliant and the office staff were responsive to our specific requests when we were in the process of organising the tour. A couple of small issues to note - one hotel had mouldy, musty smells in each room and in future, we'd ask the office staff to send us links to all the activity options at each location, so we could make more informed decisions. There were a couple of activities we found out about later (such as a reptile house in Monteverde) and we wished we'd known earlier, as we would have swapped them for some of the activities we did do. All activities were wonderful, but we didn't know about all the options before we booked.

Thank Vicki R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCRT, Director de Relaciones con Clientes at Costa Rican Trails - Day Tours, responded to this reviewResponded 5 February 2018

Dear Vicki,

We really appreciate your comments. It is wonderful to hear about your trip experience and how much you enjoyed our services. Our company has been operating for more than 28 years and we do the best we can to create unforgettable memories for all our customers. Jose is indeed a fantastic and knowledgeable guide, so we are glad that you took advantage of the experience of travelling with a great guide. We invite you to visit Costa Rica again and our neighborhood countries Panama and Nicaragua that we operate as well.

Pura Vida!! Costa Rican Trails Team

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