Hello mcorcar!
Before all, thank you for your opinion, and letting us know that you didn´t had a good experience in our restaurant, and let me apologize for that. We always listen carefully our customers with good advices and also critics on what we have to do, so we can be better every day.
I´m sorry that you didn´t enjoy your burger, we received an award for our burger yesterday (best performance and judges choice) along 19 of the best restaurants in San José, so I don´t know what went wrong.
I´m also concerned about you receiveng a service described as very bad and I´m sorry you did not like our new environment, because we made a remodeling work 9 months ago.
I´m sending you a private message, so you can tell me more, and I promise you, taht personally, I will fix any problem you are not satisfied with.
As I said, our customers go first, and I hope you change your mind recomending our restaurant, after you give us another chance.
Have a great day, and please reply to my private message, so we can talk.
Thank you!