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“Shouldn't even have walked through their door step.”
Review of Hotel Luz de Mono

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Hotel Luz de Mono
Ranked #2 of 19 Hotels in Montezuma
Certificate of Excellence
England
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Shouldn't even have walked through their door step.”
Reviewed 27 March 2012

Let me be quick and get to the point.... There are two people running this place, one is a woman from Hungary, she is very nice and was very helpful but she disappeared when we needed her the most.... the other one is a Local guy who could actually be her boyfriend he has NO manners is not useful AT ALL and probably has no EDUCATION either, oh yeah also a receptionist who seems to be sick and tired of customers....

We were given a room which it wasn't too bad... I mean no A/C mmm you might need it but anyways that was not the problem. The problem started after my wife went to take a shower and she found a bunch of spider nets in the shower and all over the wall in the toilet. As we do not like making a complaint we just closed our eyes and decided to let this matter pass.

My wife walked out of the shower, got dressed and then she wanted to lay down for a bit, at that point we were only there for 10 minutes max. As she lifted up the duvet we found 'crunched' bed sheets that seemed like it was used by prior customers who stayed in this room before we got there, for sure it was not changed after the prior customers left and for sure it was not washed for at least a week or so. We also found a lot of STAINS on the sheets, those we found very disgusting and for sure we did not let that one go by... so we went to the reception to talk to the nice Hungarian lady but unfortunately she was not there, we tried to explain to the receptionist what we saw...Like I've already mentioned above, we DO NOT like making complaints so we went to the reception and told her quietly so that we don't make a fuss or let other customers hear negative comments about the hotel. We asked her quietly if it was possible for her to change the bed sheets. Within a second she became very defensive and acted like we were attacking her; I truly believe that her reaction was caused by a lot of unhappy prior customers, so she was sick and tired of the same complaints and all she could do was make excuses for the hotel, instead of trying to help her customers and settle the matter. She kept on telling us that she was going to give us another room, to what we answered; we do not want another room since any other room would have the same problem... Therefore we asked her to just change our bed linen to what she replied that she was not capable of, since she could not leave the reception alone, also she does not know how to change them.... Interesting enough the other person in charge the LOCAL guy was watching a Football game only steps away from the reception desk... anyway, she called him up and he came to the reception, as soon as we tried to explain what happened, he also became very defensive and offended, and talking all over us, didn't even give us a second to say anything. He also told us that we should not be telling him how to run HIS hotel, and that if we didn't want to move to another room he would just give us back the money.... At this point we had enough of this useless receptionist and such a bad mannered Local Manager.

At no point we were trying to get a refund from them, all we wanted was a clean bed sheet that we believe every single hotels must provide to their customers. I mean that's what we pay for to stay at hotels no? Also, how bad is the management there that they don't even have anyone who is capable of changing the bed sheets? I cannot criticize their management skills but it's just a basic knowledge that they should have. As we were only going to stay for a night, we did not mind the condition of the hotel at all, however, we DID mind their poor attitudes, no hotel management skills, no customer service. The hotel was not booked fully for that day, if I were them, I would have just given them the washed bed sheets and kept the money, not just giving and throwing away the money that they have just earned from a customer. For sure if this Hungarian lady have been there, she would have reacted in such a different way, because she seemed to be only one who cared about the business and every penny they make. Unfortunately the other TWO couldn't care any less.

P.s. I've loaded up the photos that shows the state of the bed, just the way we found it.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Reubenuk777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Candiac, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 March 2012

We spent 4 nights in Montezuma and we wew very happy to have found this place!

The rooms were nice, clean, bright, and airy. I very much liked the bathroom decor. The beds were also very comfortable.

The location was wonderful, so close to the beach but just far enough from the main intersection de be nice and quiet. And it's Montezuma so really, nothing in the town is far away.

Also, the staff was super sweet and put up with my horrid Spanish.

I would stay there again anytime!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bruxelles
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 February 2012

We went twice to this place first last year, we had a nice kind of suite a bit upstairs with a private terrace and so many monkeys around!!Second time we had an other room for 4 cheaper and basic but nice too, what I really like in this hotel it's the nature all around so lush everywhere, the pool with ocean view and some time they organise some nice BBQ parties.Great safe parking. Closed to the beach.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mnatalieco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
2 reviews
Reviewed 10 January 2012

I would really like to recommend this Hotel to everyone and hope you enjoy the staying as much as I did. We are a spanish-hungarian couple who were travelling for one month in Costa Rica discovering little by little the country and the place where we stayed longer was this one because of a great mix of the Hotel and the surroundings.
What I would remark most maybe is the location in the middle of a private jungle full os animals and besides the beach, with a real sensation of peaceful privacy. As well, the price-quality ratio is the best we found in the whole country, very similar in standard to other neighbouring luxurious hotels but with a much cheaper price. Moreover, it is among the few with a private pool deserted most of the day, clean and cosy rooms, and an open air barbecue. We will come back in the future surely, cheers

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pablo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 December 2011

This hotel is at the end of town but perfectly located withing steps from the beach and the town of Montezuma. The grounds are beautiful and lush. The rooms were mediocre as the beds were not the most comfortable things but I think everything else made up for it. The night we were there, they had a BBQ in which there was a chef cooking which ever fish you had selected. This was one of the BEST meals we had in the 11 days we were in Costa Rica.

Room Tip: No AC in rooms, just fans but moderately comfortable. Beds a little tough
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Motpalmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Luz de Mono

Property: Hotel Luz de Mono
Address: Behind the Church, Montezuma 000123, Costa Rica
Region: Costa Rica > Province of Puntarenas > Montezuma
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#4 Romantic Hotel in Montezuma
Price range (per night): ₹ 2,916 - ₹ 9,073
Hotel Class:2.5 star — Hotel Luz de Mono 2.5*
Number of rooms: 17
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Also Known As:
Luz De Mono Montezuma
Luz De Mono Hotel

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