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“Devas spa”

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Hotel Mountain Paradise
Certificate of Excellence
Reviewed 31 October 2017 via mobile

My husband and I were grateful to relax and have a couples massage at the devas spa. It was our first trip to Costa Rica and we had activities planned for every morning. The mud message by Karla and Mary was a perfect touch to our final night staying at the resort. It was beyond expectations. I can’t recommend having a message here enough.

Stayed: October 2017, travelled as a couple
Thank Kelly l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis L, Manager at Hotel Mountain Paradise, responded to this reviewResponded 1 November 2017

Dear Guest,

Thank you! Your opinion has an enormous value to us. We feel proud that you have chosen us to be part of your experience. Seeing that you loved your stay at our hotel fills us with joy and drives us to continue exceeding our customer expectations. We hope to see you again soon.

Best Regards
Diego Kooper
O. Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 1,336 reviews

Reviewed 31 October 2017 via mobile

The pictures of the hotel online look much better than the reality. Of course, the view of the volcano is nice, but the little houses are super old-fashioned and dark.
The garden is very nice and the room was clean.
The breakfast was not good at all (small variety, quality not good) so we decided to eat somewhere else on our second morning.
The pool is small and was always crowded.
All in all I think there are better options in the area.

Stayed: October 2017, travelled as a couple
Thank FreeMule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis L, Manager at Hotel Mountain Paradise, responded to this reviewResponded 1 November 2017

Dear Guest,
Thank you for your feedback and for taking the time to write about your experience.
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Regards
Diego Kooper
O. Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

I was here with a tour group. It was a very beautiful hotel. It truly is a paradise. The staff was really friendly and make you feel at home. The Hotel is a completely unique experience. The rooms are beautiful and the bathroom is something else. The way they decorated the rooms make you feel like you are truly in the rainforest.

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank aniter08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis L, Manager at Hotel Mountain Paradise, responded to this reviewResponded 24 October 2017

Dear Guest,

Thank you! Your opinion has an enormous value to us. We feel proud that you have chosen us to be part of your experience. Seeing that you loved your stay at our hotel fills us with joy and drives us to continue exceeding our customer expectations. We hope to see you again soon.

Best Regards

Diego Kooper

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017

Amazing volcano view hotel-picturesque hotel. When you think of relaxing and unwinding from the world this is one of those places to go. Close by are hot springs hiking and of course Arenal Volcano National Park!

Room Tip: Big room, huge shower all amenities you wouldn’t ever need
See more room tips
Stayed: October 2017, travelled solo
Review collected in partnership with this hotel
Thank therobelife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis L, Manager at Hotel Mountain Paradise, responded to this reviewResponded 23 October 2017

Dear Guest,

Thank you! Your opinion has an enormous value to us. We feel proud that you have chosen us to be part of your experience. Seeing that you loved your stay at our hotel fills us with joy and drives us to continue exceeding our customer expectations. We hope to see you again soon.
Best Regards
Diego Kooper
O. Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

I stayed in the area 10 years ago when they started getting into international tourism and there was not to much to choose and all hotels were good. I stayed then at El Tabacon (reviewed separately) so I have to say that my expectations were very high for the area but were kind of shut down when I read the reviews for the Mountain Paradise before my arrival. It was a package deal from Monkey Tours so there was not much I could do. The Area still amazing and enchanting (even when it was July and there were clouds all the time surrounding the volcano and we could not see it). The heated pool with the bar also spectacular, even under the almost constant rain. The rooms are really far between each other and they are paired into individual little houses. But the rooms...oh my...they were a disappointment. I understand the constant mold smell because of the area and the season. But there is mold on wood on the ceiling that should be addressed. Also the bathroom...where do I start. Cool concept and poor execution. The color scheme is so bad and ruined the vibe. You turn on the shower and the water goes all over the floor to the hallway. The "amazing" Jacuzzi you see in the pictures is either broken or dirty or full of ants. Our room was clean. The beds are ok. The breakfast was ok. The restaurant for dinner, right outside the gate was very good and the prices were ok. The service in general was good throughout the hotel. Another thing to mention, the TV in the room...what?? It is so awkwardly located...you will get neck pain after a while and only one bed has view to it. I think it is a personal choice defined on what you are used to. For me is a no. I wouldn't stay there again. I honestly do not know its cost to compare to other hotels because it was part of a package.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank IngridHA1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis L, Manager at Hotel Mountain Paradise, responded to this reviewResponded 21 October 2017

Dear Guest,
Thank you for your feedback and for taking the time to write about your experience.
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Regards
Diego Kooper
O. Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mountain Paradise

Address: La Palma De La Fortuna | 7 km del centro de la Fortuna ,carretera al Volcán Arenal , La Palma de la Fortuna, Arenal Volcano National Park, La Fortuna de San Carlos 183-4400, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Romantic Hotel in La Fortuna de San Carlos
#19 Family Hotel in La Fortuna de San Carlos
Price Range: ₹ 6,133 - ₹ 24,982 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Mountain Paradise 3.5*
Number of rooms: 46
Official Description (provided by the hotel):
Home away from Home. ... more   less 
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Also Known As:
Mountain Paradise Hotel
Hotel Mountain Paradise Costa Rica/La Fortuna De San Carlos

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