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Reviewed 4 weeks ago via mobile

Came for couple days to celebrate my daughter birthday. We had a great time and the hotel service was just great. The rooms were cleaned and well equipped. I highly recommend this place for a relax family vacations. The arenal volcano will be just in front of rooms 102 to 110 and the hot springs will be just right there in front of your room.

Stayed: September 2018, travelled with family
Thank Jp S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RecepcionASRS, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 4 weeks ago

Hi Jp S!

First and foremost, we would like to thank you for selecting Arenal Springs Resort & Spa to celebrate such an important day, on behalf of all the staff we want you to know that it was a pleasure to make your stay an unforgettable experience. No doubt, we are so glad because of the fact you had a wonderful birthday celebration and besides that, you enjoyed the beauty and tranquility of our cozy rooms, the relaxation and cleanliness of our hot springs, and the great ambiance of our well-maintained facilities. For us, it is pretty relevant how you felt during your stay, so knowing that everything was just perfect is something motivating and nice. Thanks a lot for sharing your opinions and comments about your experience. Definitely, we hope to see you next time.

Kind Regards from all the staff of Arenal Springs Resort & Spa.

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Reviewed 4 weeks ago

We loved most everything about this resort - the view of the volcano from our room (every room has one), the delicious food in the restaurants, the multiple cool pools and hot springs of different temps on site (with waterfalls!), the lovely spa where my young daughter and I got treatments together in an outdoor cabana. My favorite thing: The swim-up sushi bar in the largest warm pool. The temperature was not too hot in that one, so we could hang out for a long time enjoying great sushi. My only complaint was that the rooms were a bit small for a family of 4, but we didn't spend much time in the room, anyway. The semi-outdoor shower in the bathroom was great, though.

Room Tip: All rooms have a view. Rooms closer to the pool and restaurant are convenient and not noisy.
  • Stayed: August 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank DK1969inSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RecepcionASRS, Director de Relaciones Públicas at Arenal Springs Resort and Spa, responded to this reviewResponded 4 weeks ago

Hello DK1969inSF!

We would like to thank you for choosing Arenal Springs Resort & Spa to spend your vacation time, it is wonderful to read such great comments and opinions about your experience with us; no doubt, it has been a huge pleasure to have you here with us during your stay. We are so glad because of the fact you liked everything from beginning to end. For us, it is important to know how you felt, so knowing you enjoyed our spectacular view, our delicious food, our beautiful rooms, and our multiple hot springs is really good and motivating; definitely, it encourages us to continue working hard. We appreciate the time you took to give us a review.
We hope to see you next time.

Kind Regards from all the staff of Arenal Springs Resort & Spa.

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Reviewed 4 weeks ago via mobile

This was our favorite hotel that we visited during our honeymoon in Costa Rica! They have super clean rooms, the best breakfast, and wonderful staff! We arrived our first night to find that they had upgraded our room to a suite that had the best view of the volcano! They also had a banner on our door and wine waiting for us inside with Rose petals. It was such a wonderful surprise! They also have a sushi bar by the pool and the breakfast selection is superb! We also tried a yoga class one morning which was great as well and complimentary with the hotel. Thank you Arenal Springs Resort and Spa for making our stay so amazing!

Stayed: September 2018, travelled as a couple
1  Thank Lauren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RecepcionASRS, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 4 weeks ago

Hello Lauren W!

We would like to thank you for choosing Arenal Springs Resort & Spa to spend your honeymoon; in fact, it has been a great pleasure to be part of this important step in your life, so thanks for letting us give you an amazing surprise. We are totally glad because you enjoyed our clean and cozy rooms, our delicious breakfast buffet which is included, our friendly staff, our complimentary yoga classes and our spectacular view of the majestic Arenal Volcano. Definitely, having satisfied guests like you makes us feel proud of our work. Thanks a lot for sharing your comments and opinions. We look forward to having you here again.

Kind Regards from all the staff of Arenal Springs & Spa.

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Reviewed 4 weeks ago

Beautiful grounds right by the volcano with a view from very room, food is very good but a little expensive at the on-site restaurants, staff we exceptional! My sister and I travelled here in May and had a wonderful time. The staff went above and beyond for us, we would definitely recommend this hotel to our friends and family and we would definitely return.

Room Tip: All rooms have volcano views!
  • Stayed: May 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Shelby R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RecepcionASRS, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 4 weeks ago

Hi Shelby R!

We would like to thank you for selecting Arenal Springs Resort & Spa to spend your vacation. It has been wonderful to have you with us during your stay. We are happy because of the fact you liked our gorgeous grounds, our spectacular view, and our attentive and very professional staff. No doubt, having 100% satisfied guests is what we look for every day, so thank a lot for taking the time to give us a review and letting us know what you think about your experience with us. We hope to see you next time.

Kind Regards from all the staff of Arenal Springs Resort & Spa.

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Reviewed 4 weeks ago via mobile

Stayed here as part of a TUI cloud forest tour and was pleasantly surprised as to how nice it was. Didn’t really do any checking before hand so was great to be have a warm welcome by the staff, painless checkin and great room with a terrific view of the nearby volcano.

Room had all the usual details of tv, safe, air con, etc and the first round of beer, water and fizzy drinks in the fridge were included.

Grounds were immaculate with a terrific variety of colourful plants which in turn attracted local birds and wildlife.

Staff were very attentive during our stay and the food in the restaurant was great and reasonably priced. Breakfast was plentiful with a good selection.

Pools were all clean and tidy with the thermal spring being very warm!

WiFi was free and plenty fast enough.

Stayed: September 2018, travelled with family
Thank yipyipboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RecepcionASRS, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 4 weeks ago

Hi yipyipboo!

First and foremost, we would like to thank you for taking the time to share your comments and opinions about your experience at Arenal Springs Resort & Spa; in fact, it has been a huge pleasure to have you with us during your vacation time. For us, it is always relevant to get to know what our guests think and share, so we really appreciate your feedback; no doubt, it helps us improve. Besides, we want you to know that we are so glad because of the fact you had a wonderful time and from beginning to end you enjoyed our amazing service. It is nice also the fact that you liked our clean and accommodating rooms, our beautiful and well-maintained grounds, our very professional and attentive staff, and of course, our relaxing hot springs with a Sushi Bar in the middle for you to enjoy delicious food while relaxing and having fun. Definitely, reading your review makes us feel proud of our work and commitment. We hope to see you one more time. Thanks a lot.

Kind Regards from all the staff of Arenal Springs Resort & Spa.

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