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Reviewed 19 November 2017 via mobile

We were only there for one night as part of a tour so could not experience everything in the hotel unfortunately.
However lovely room with view of the volcano and the grounds looked beautiful. Would have loved to experience the hot springs and pool but no time.
Had dinner and breakfast in the buffet restaurant which was ok but there are plenty of restaurants a short drive away.
Hope to return in the near future!

Stayed: November 2017, travelled as a couple
Thank PhilScam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Atención al cliente at Arenal Springs Resort and Spa, responded to this reviewResponded 27 December 2017

Dear guest, Thank you very much for your good comments. We hope you visit us very soon so you can enjoy all the amenities of the hotel. We wait for you with open arms. Greetings from Costa Rica.

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Reviewed 16 November 2017

When we arrived at Arenal Springs for the first half of our honeymoon we were in awe at the view of the volcano out our front door. Each "room" is more like an individual cabin. The showers are open air, so there were some issues with bugs in the bathroom, but that was to be expected in the rain forest. The resort was great, but dinners were very expensive. We generally called a cab and went into La Fortuna for dinner each night. The staff was so warm and welcoming! Staying in this part of Costa Rica was definitely a once-in-a-lifetime experience!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank caseyburns12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Atención al cliente at Arenal Springs Resort and Spa, responded to this reviewResponded 27 December 2017

Dear guest, Thank you very much for your good comments and we are working to improve the aspects mentioned, sometimes inconveniences arise from the tropical environment, but we are already aware of the improvement of these problems. We appreciate your stay with us and we are very honored to be able to make your honeymoon an unforgettable experience. We hope to have you back in Costa Rica.

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Reviewed 12 November 2017

We spent 3 nights at the Arenal Resort and Spa. All the rooms face the Arenal Volcano. The rooms were nice, clean and comfortable. Staff were attentive and very friendly. The grounds were pristine and very green. We enjoyed the thermal springs on the property each day. The resort breakfast was nice-a lot of variety. The coffee was excellent! Only drawback was we did not have personal transportation off the property and were unable to enjoy local meals in-town. The evening resort food was expensive and lacked variety since it was off-season and not all the restaurants were open.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank fvknapp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Atención al cliente at Arenal Springs Resort and Spa, responded to this reviewResponded 27 December 2017

Dear guest, Thank you very much for your good comments, we also appreciate your criticism as it motivates us to continue working to improve and provide the best service.
We hope to have you back very soon. Greetings from Costa Rica.

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Reviewed 6 November 2017 via mobile

Overall a very attractive property. All rooms face the volcano so you do not look out at your neighbors. Laundry service is by the piece but not unreasonable. This does seem to be a party place, just relaxed and quiet.

Stayed: November 2017, travelled as a couple
1  Thank Lee Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Atención al cliente at Arenal Springs Resort and Spa, responded to this reviewResponded 26 December 2017

Hello Lee Z, thank you for selecting us for your stay in Costa Rica, your comments motivate us to continue giving our best effort to provide the best service to our guests. Greetings and happy holidays!

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Reviewed 5 November 2017 via mobile

From the moment we stepped out of our transport, we were treated like royalty. Everyone here is incredibly polite and accommodating. The hotel is beautiful. The view of the volcano from our room was second to none. Nice rooms, and we LOVED the 'rainforest' effect in the bathroom. The breakfast was delicious. The food and drinks were top-notch, and every day was so much fun. The concierge (so sorry, forgot his name) was incredibly helpful in arranging all our tour and transportation needs. Heimer was very nice, as well as the gentlemen at the wet bar. I definitely recommend this resort to anyone who wants to experience Costa Rica at its finest.

Stayed: November 2017, travelled as a couple
2  Thank prplgl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Atención al cliente at Arenal Springs Resort and Spa, responded to this reviewResponded 26 December 2017

Dear guest, thank you for selecting us for your stay in Costa Rica, your comments motivate us to continue giving our best effort to provide the best service to our visitors. On behalf of all our staff we want to thank you for your words, we hope you will visit us again very soon. Greetings and happy holidays!

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