Pros: - Great view and location with respect to the volcano - Decent renovation for what looked like a tight budget, beds and rooms are comfortable. Good Restaurant, Great Spa.
Cons: - They claim to have wireless internet, they do not, only on the lobby area, and it was out 3 out of 4 days of our stay - The front desk manager was 'rude' for lack of a better word, unable to properly explain the incorrect billing that was made at booking time. - Management has the most ridiculous rules for employees and patrons, which make it seem like they are going out of their way to create a hassle filled experience, which the staff cannot correct due to poor management. - The hotel rooms are far and spread apart, if you don't have a car don't stay here, the hotels 'inner coach' service was constantly delayed, taking 30-40 minutes to pick us up on more than one occasion and it took 3 calls to the front desk to sort it out. - The laundry service ruined a piece of clothing and refused to pay for it.
- Official Description (provided by the hotel):
- Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants. An exclusive resort with its own 13 platform Canopy Tours, Horseback Riding Tours, and spectacular observation point at the property, other facilities is an exclusive Spa facing a primary forest and surroundings of water and their signature Arenal Volcano Clay Wrap. At Los Lagos Resort we offer 7 different pools, 4 with natural hot springs and 3 regular water pools available. We offer 98 rooms, International restaurant, souvenir shop, tours, web bar and free internet. ... more less
- Reservation Options:
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- Also Known As:
- Los Lagos Hotel La Fortuna De San Carlos
- Los Lagos Hotel Spa And Resort
- Hotel Los Lagos
- Los Lagos Hotel Spa & Resort Costa Rica/La Fortuna De San Carlos