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All reviews los tucanes hot springs shangri la gardens hotel guests orchid room unlimited access rainforest suite honeymoon suite costa rica open to the public day pass private area swim up bar buffet dinner couples massage arenal volcano star resort
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Reviewed 4 weeks ago

Resort in clean, friendly staff, good food, amazing hot springs - very beautiful! Spa very nice a lot of different services. I would recommend and would go back again. Rooms are nice, beds are comfortable. You do have to walk to dine but they offer transport that runs every 5 minutes and we never had to wait longer than 5 minutes.

Stayed: September 2018, travelled with family
Review collected in partnership with this hotel
Thank mfolz69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TabaconGuestService, Community Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded 4 weeks ago

Hello!

We're glad you enjoyed everything overall and appreciate you taking the time to let us know about your stay.
It was a pleasure to having your visit in our property, we hope to see you soon. The resort is located close by to the hotel our guests have the option to walk, however we have also roundtrip transportation service, our Vans are available until 10:00 pm.
We look forward to serving you again when you return to Costa Rica!.

Pura vida!

Marcel Stittner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our entire experience was beyond amazing that we keep buzzing to everyone's ears about how much we loved it!

From the moment we set foot at Tabacon, we never stopped being impressed by the staff - always genuinely warm, attentive and helpful. Shout out to Ruth at the front desk who made our check-in easy breezy and was so helpful with whatever we needed, Adriana and chef Mauricio who hosted our Romantic Gala dinner (My husband, is still daydreaming about those pan-fried scallops), the fun and professional boys at Jacamar tours who took us zip lining (Do the Tarzan swing!), the ladies at the spa (Spa-tacular! The 105 min idyllic treatment was heavenly) but truly every single person employed by Tabacon was a world class act.

We stayed in the honeymoon suite which was gorgeous and offered a perfect panoramic view of the majestic Arenal Volcano. Its bathroom was spacious with double sink, and bathtub. I loved seeing that Tabacon was using refillable liquid pumps for their lotion, shampoo, conditioner, etc. in order to avoid single-use plastics! The room even had a mini bar with basic beverages and snacks which could of been purchased if needed, mini bar prices were expensive but convenient.

We purchased the Jungle and seductive package, which kept us busy during our short stay. W never even left the resort as we had daily buffet breakfast and a romantic Gala dinner included. The breakfast buffet offered a variety to choose from including an omelet chef. Shameless to say, all our dinners, except for the Gala dinner, were spent in-room with fabulous room service which included a fresh rose each time. The Gala dinner was the highlight of our culinary experiences in Costa Rica, as chef Mauricio prepared a three course meal which was to die for! Adriana, our waitress, was kind, professional and very personable.

The grounds are impeccable with lush tropical gardens filled with lobster claws, birds of paradise and gingers which make great for admiring and walking around. The thermal springs was my favorite part of this stay. While they were not a 5 minute walk from your room, it is easily accessible via a short shuttle ride. I can't even explain the magic of the thermal springs and the botanical gardens that surround them. What a great way to relax and spend the day!

At the end of the stay, we could only think of ways to stay (We had even considered asking for a job application! Haha!) I don't think we can stay at another resort in La Fortuna after this! We will surely return as soon as we can. Pura Vida!

Truly,

Elida & Tristian

Room Tip: Honeymoon suite may have the best view of the volcano. Consider shopping for water, snacks, etc. before going, these add fast!
  • Stayed: August 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Elida R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TabaconGuestService, Community Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded 4 weeks ago

Hello Elida & Tristian

We are extremely happy with your comment, for us it is very important all the opinions that our guests give us, this helps us to continue working hard every day in order to provide an excellent service to reach and exceed the expectations of our guests.
For our Front Desk Team it was a pleasure to assist you during your check in as well as our restaurant colleagues in preparing you with great enthusiasm every dish served, we hope you can have the opportunity to visit us again to enjoy the scallops.
We are glad that you have enjoyed the tour and the idyllic massage treatment, one of the favorites among couples to spend a perfect relaxation time.
Our resort is a natural gem where every guest can charge of energy besides enjoy and relaxation surrounded by nature and peace.
It will be an honor to have your visit in the future and you can enjoy all the services again

Pura vida!

Marcel Stittner
General Manager

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Reviewed 4 weeks ago via mobile

This is my most favorite getaway in Costa Rica. We have been here several times, and even though the drive is a challenge, it is so worth it. There is no match to the beauty or the tranquility of the rain forest and thermal waters. The hotel is currently undergoing a renovation, and the new look is amazing.The service here is very good, the breakfast buffet very nice, but the overall food options on the dinner menu, a little lacking. My only wish would be for more selections on the dinner menu, but I must say that what they do offer is excellently prepared and presented.

Stayed: September 2018, travelled as a couple
Thank bdecastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TabaconGuestService, Community Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Value Guest,

We're happy to have you as a repeat guest and appreciate you sharing your great experiences with us.

For us it is a pleasure to have your visit again, we are glad that you had another great experience.
Our main objective is to provide quality services to our guests, so it is important to provide the respective maintenance in each area without affecting the stay of our guests.
We will gladly share your menu comment with our restaurant manager to make the changes pertinents in order to provide an exceptional service.

We would love to see you again at Tabacon Thermal Resort & Spa!

Best regards,

Marcel Stittner
General Manager

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Reviewed 13 September 2018

The property was beautiful! The staff was very friendly and helpful. They made our honeymoon stay very special. The breakfast food was good, but dinner was only mediocre. This would not deter us from returning though. We had a wonderful time and wil return.

Stayed: September 2018, travelled as a couple
Review collected in partnership with this hotel
Thank jojobeans1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TabaconGuestService, Community Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear value Guest

On behalf of the entire Tabacon family we would like to thank you for your review.

We appreciate your feedback regarding your stay, we are pleased that you have had a very special honeymoon celebration. We want to appologize for not fill you expectations during the dinner, we will share your opinion with our Food and Beverages Department in order to take the note about it.

We hope to see you soon in your next trip to Costa Rica!

Kind regards,

Marcel Stittner
General Manager

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Reviewed 12 September 2018

We stayed at Tabacon for 2 nights. We were celebrating my boyfriends birthday. From the moment we arrived, they made us feel as though we were the most important guests at their hotel. Everyone was extremely kind and genuinely nice. The hotel room was gorgeous and clean, and a birthday sign greeted us before we even walked in. Once inside, a slice of birthday cake was waiting with balloons. I thought it was a sweet touch.
Our entire stay was wonderful, the employees couldn't be more helpful, and the thermal spa was absolutely marvelous. The breakfast was more than you could ask for, and the views were beautiful.
This was my boyfriends second time staying at this resort, and we he insisted that we stay at Tabacon while in Costa Rica. We will definitely be back someday. Thank you for the wonderful experience!

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Melanie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TabaconGuestService, Community Manager at Tabacon Thermal Resort & Spa, responded to this reviewResponded 4 weeks ago

Hi Melanie!

Thank you for providing your great feedback about our hotel and the service you received.

We are pleased you have chosen Tabacon to celebrate this important event, it such a wonderful to know you had an amazing time in our property and we are glad that you boyfriend have had a special birthday celebration.
It our honor to share with you that one of our main goal is to complish and exceed our guest's expectations and we want that everybody has a unique experience, for that reason every hotel's department efforts daily to provide our pleasant stay. Your comments give us the chance to recognize and thank our team for their hard work each day.

We would love to be able to host you again in the future for future celebrations.

Pura vida!

Marcel Stittner
General Manager

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