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“Would not return”

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Tabacon Thermal Resort & Spa
Certificate of Excellence
GreenLeadersGold level
Reviewed 15 June 2012

I will start by saying that this is the first negative review I have submitted on any website ever. I'm not a "negative nelly" so know that I feel strongly about my experience. :)

If I had done some research on this leg of our trip to CR (my husband did it all), I would have avoided this place and I wish we had. The prices were RIDICULOUS in all caps. Our room was nice, but not any nicer than a Holiday Inn and I could never get hot water for a shower. The prices of the food and beverages were so astronomical that I found it hard to enjoy my vacation and even skipped a meal or two to eat left overs from my kids' plates. I normally don't mind spending money on vacation but really these prices were unreal. When I learned what our room rate was, and talked to a couple other people from other resorts about their prices/experiences, I got even more frustrated. The service was very impersonal, in fact my husband and I wondered if they were trained to "stay out of the guests' way" because they were so unfriendly. Also, I would highly recommend having a car if you stay here because the cab rides are $15 at least to get anywhere, each way. Obviously the overpricing of this leg of our trip was the most disappointing part for me. I really believe we could have have a better experience for half the price elsewhere.

The good: The hot springs were amazingly beautiful and I forgot for a while that I was in a hotel pool area. It really felt like we were in the wild. The grounds are kept beautifully both at the hotel and the hot springs. They allowed us a super early check in.

  • Stayed: June 2012, travelled with family
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2  Thank Cabesa25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,019 - 2,023 of 3,628 reviews

Reviewed 13 June 2012

This no 5 star hotel. Period. No volcano views. No attention to detail. We didn't have hot water. A toaster in the room? Room nothing more than a Holiday Inn. The thermal springs are crowded and chaotic. Stay anywhere but here. Volcano Lodge is a far better option at a third of the price. AVOID!

Room Tip: There isn't one.
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  • Stayed: June 2012, travelled on business
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3  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2012

We were recommended the Hotel by some other friends and the reality is More of what told Us, It was amazing Experience at the Hotel, very good room, nice areas, very friendly Staff.
But when we went to the spring water, we founf it the most beatifull Spring water resort ever visited, The food at the Hotel Restaurant was Top Noch, Excellent Service and very nice Live Music., at the Buffet Restaurant was Outstanding, we stayed 3 nights and we had the chance to enjoy the Mediterranean Buffet, very Authentic, Very good Job at the Restaurants & Bars, Thanks to all the Hotel Team for the Unforgetable Experience.

Room Tip: Ask for the Garden side
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  • Stayed: June 2012, travelled with family
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1  Thank FLgeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2012

One word can describe this place…. AMAZING!

We were greeted at the front desk with a welcoming smile. They could tell we had traveled for many hours we were exhausted. They made check-in easy and quick. They valet parked our car and unloaded our luggage (we travel HEAVY) and placed it in a golf cart and took us to our suite (I recommend that you spend a little more for the suites; they are worth the price).
Service
After arriving in our room we received a small knock on our door. It was maid service introducing her and wanted to see if we needed anything or needed or bed turned down for the night. A few minutes later, one of the waiters from the restaurant stopped by, and offered us chocolate covered strawberries. He again mentioned if we needed anything to please ask for him personally. I think competing hotels execs should go to this place and learn from the Tabacon Resort.

Accommodations
The room was great. It was very clean and they had a letter from the manager (hand signed) let us know how grateful they were that we were staying with them and if we needed anything to please contact him personally. We stayed in the Rainforest Suite and they made us feel like we were the only ones at the resort. The views on our deck were breath taking … in the morning you would see and hear the rainforest come alive.
Ambiance
This is a great place for a honeymoon or a romantic getaway. You can have as much interaction with others or be as isolated as desired. Our room had a Jacuzzi overlooking the rain forests as well as a standalone shower.

SPA/Thermal Springs
HIGHLY RECOMMENDED! The Spa is well worth the hype and accolades it has received. From the moment we arrived, we were pampered. The welcome drinks, smoothies and relaxation area prior to our service even beginning definitely set the scene. We got a facial and massage and both treatments were incredible. Following the treatment, the fresh fruit, teas and hot springs pool were fantastic. This was definitely a highlight of our stay.

  • Stayed: May 2012, travelled as a couple
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3  Thank Erick I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2012

I just got back from my vacation at Tabacon, and I have to say it exceeded my expectations. The place, the food, the people, everything about it was Fantastic. It is worth every dollar! If you are in Costa Rica please do not forget to visit this place.

Best,
Maria

  • Stayed: May 2012, travelled solo
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5  Thank maria h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tabacon Thermal Resort & Spa

Address: 13 Km Northwest, Arenal Volcano National Park, La Fortuna de San Carlos, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in La Fortuna de San Carlos
#2 Top resorts Hotel in La Fortuna de San Carlos
#4 Green Hotel in La Fortuna de San Carlos
#4 Luxury Hotel in La Fortuna de San Carlos
#6 Spa Hotel in La Fortuna de San Carlos
#9 Romantic Hotel in La Fortuna de San Carlos
#13 Family Hotel in La Fortuna de San Carlos
Price Range: ₹ 20,153 - ₹ 34,758 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Tabacon Thermal Resort & Spa 4.5*
Number of rooms: 103
Official Description (provided by the hotel):
Nestled in the heart of the tropical rainforest at the base of the majestic Arenal Volcano in the northern Region of Costa Rica. This five-star carbon neutral resort offers a unique blend of nature, adventure and relaxation. A member of The Leading Hotels of the World, Tabacon provides luxurious accommodations, services and amenities in a picture-perfect natural setting. The resort's unique healing thermal mineral spring river emerge from the volcanic earth, cascading to form waterfalls, streams, tranquil pools and ponds. Explore Shangri-La Gardens an hotel guests and adults-only hideaway, delight your senses with world- class cuisine inspired by local fares or surprise that special person with a gala dinner in the middle of the rainforest. Inside the gardens is the resort's Grand Spa, member of The Leading Spas of the World which combines a beautiful location with a singular spa experience, where treatments are rendered in open air bungalows all of them with private jacuzzi. ... more   less 
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Also Known As:
Tabacon Grand Spa Thermal Hotel La Fortuna De San Carlos
Tabacon Grand Hotel Thermal
Tabacon Grand Resort Thermal
Tabacon Resort
Tabacon Hot Springs
Tabacon Thermal Resort & Spa Costa Rica/La Fortuna De San Carlos

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