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All reviews university of alabama front desk perfect location if you are ordered room service my daughter roll tide conference center room was clean the entire staff in town walking distance bathroom door college visit outdoor pool football game cleaning staff family reunion
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Reviewed 8 August 2017 via mobile

I had great service Sunday night in the bar from Alicia, and then Monday night with Charlie. Awesome service!!!!! I would recommend the hotel and bar to others. The front desk took care of my needs and were quick to response.

Stayed: August 2017, travelled on business
Thank brucelock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry C, General Manager at Hotel Capstone, responded to this reviewResponded 9 August 2017

Thank you very much for this nice review. We are glad that you enjoyed your visit and we hope that we will see you on your next trip to Tuscaloosa!

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Reviewed 2 August 2017 via mobile

This was my first time visiting Tuscaloosa. The hotel is lovely and located near the University,of Alabama. The accommodations were clean and the room service was excellent. A smart TV would have been appreciated in a 4 star hotel. The management team was super professional. Overall, a good stay. I would highly recommend this hotel.

Stayed: July 2017, travelled on business
Thank Momwheaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry C, General Manager at Hotel Capstone, responded to this reviewResponded 3 August 2017

Thank you for your kind remarks. We are glad that you enjoyed your stay and hope to see you again the next time you are in Tuscaloosa!

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Reviewed 27 July 2017 via mobile

Alicia and Robert in the bar and bistro were awesome. Great service. Very friendly and efficient. My husband said it was the BEST margarita he's EVER had. We ate breakfast in the bistro. Food was buffet or menu style. Good food. Great location to the college. The room was clean. The air was very cold (it's very hot and humid in Bama). We will be staying here again soon:) definitely a repeat customer.

Stayed: July 2017, travelled with family
Thank RollTide4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 August 2017

Alicia and Robert will be pleased to hear they made you feel at home with us! We love knowing we could help you unwind with that margarita. We're happy we could help you escape from the Alabama weather, and we can't wait to see you again soon!

Until your next stay,
The Team at Hotel Capstone

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Reviewed 24 July 2017

Business Meeting in the Presidential Room. Setup was just what we ask for. Beverage Break and Lunch was great. We could not have ask for better service from the staff. Would recommend this hotel for future events.

  • Stayed: July 2017, travelled on business
    • Location
    • Service
Thank SkEln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 August 2017

We're so happy to hear our team could help your meeting go smoothly! We truly appreciate the recommendation, and we hope you'll keep us in mind for future meetings.

Until then,
The Team at Hotel Capstone

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Reviewed 23 July 2017 via mobile

Stayed here for week for work. The best part of the hotel was the front desk staff. Check in was a breeze. The front desk staff went out of their way to help out. The room was a little run down water marks on the ceiling. The housekeeping staff cleaned to room daily however never replenished the coffee or the ice bucket liner bag. Another annoyance was that they kept turning off the AC, so I would arrive back to the room after a full day of working to really hot room. Overall the hotel was ok. Location was great!

Stayed: July 2017, travelled on business
Thank jonmar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 August 2017

It's wonderful our team could help you feel at home with us, though we're sorry to hear we couldn't meet all of your expectations. We're always happy to replenish your coffee and keep your room nice and cool -- we apologize that we didn't fulfill those needs this time around. We hope you'll stay with us again soon so we can show you the level of attention you deserve!

Until then,
The Team at Hotel Capstone

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