The experience started off quite well. I arrived and the service was superb, attentive and fast. They brought almost immediately the complimentary tea and edemame.
The place itself is super cool. Other reviews have written extensively about it.
The food was excellent. I ordered the Miso Black Cod (AMAZING) and 4 pieces of sushi, one better than the other. I asked for advice with Sake and I was promptly helped -they make you even choose your own glass, among a significant variety. All funny glasses.
I was expecting an outrageous price before looking at the menu (given what other reviews said). However, I found the price reasonable for the type, quantity and quality of food. Exactly the opposite that happened to me in a "rapid lunch" where a fewreviewers mentioned a "cheap eat" and I found prices quite expensive for the food (Din Tai Fung). In the US the same dinner as Shintori would have been at least three digits.
Having said all the nice things, when I finished my dinner is when the issues started. Firstly, I asked whether they could call me a taxi to get back to my hotel. They said "no call, no taxi". Alright, fine, but not what you would expect for an expensive place. Maybe it's just that in that area taxis don't go that often, or that you can find them on the street quite easily. No explanation given.
Secondly, their machine did not read my card. Thinking that there might be an issue with that particular card, i gave them another. Both US issued. It also did not work. They said that "sometimes" it happens to them that their machine can't read foreign cards. I wasted more than 20 minutes with this credit card thing and the final result was not entirely satisfactory: They took a picture of front and reverse of my credit card, in addition of making me sign the bill. That's a bit too much. At least, they did it in front of me (a fair thing, as they could have easily taken the pictures of my card without me noticing). During this challenging time, the service was still good. The guy was quite apologetic and they kept on giving me tea (but still, when this is clearly restaurant's fault, they could have offered some sort of complimentary thing for the time I wasted... they could have made a discount, or at least brought me more sake!).
So, I ate well, but I didn't leave entirely satisfied.
I would recommend this place, but most definitely I would recommend foreigners to bring cash to avoid unnecessary waste of time.