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“Great hotel with excellent customer service”

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The Longemont Shanghai
Ranked #89 of 4,997 Hotels in Shanghai
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great hotel with excellent customer service”
5 of 5 bubbles Reviewed 14 March 2012

Stay here for 4 days and was sastify with the room and facilities in this hotel. The hotel room is spacious and I love the bed. The pillow is very comfy.

The only drawback for this hotel is you need to work at least 15-20 mins to get the train station. You need to get a cab everytime you want to go out for shopping or food.

Overall I am very sastify with this hotel and will definitely stay back here when I visited Shanghai again.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dcspeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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804 reviews from our community

Traveller rating
    326
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 March 2012

My wife and I picked the Longemont because it was convenient to places we needed to go to, otherwise, neither its image nor brand recognitiion would convince us that it's a 5-star operation that's comparable to the likes of the Hyatt or Marriott. Come on now, not all 5-star hotels are created equal, no matter what the sign says. The Longemont aspires to be all that hospitality and quality that guests would expect, but it didn't leave us with a lasting impression of wanting to return. It is decent to be honest, but that's almost a given. These days people choose to stay at upper-end or boutique hotels because they want to be pampered and be surprised by the acommodations, service, design, and facilities, otherwise, why spend the money if spending the night at a local inn serves the purpose. What we found most disappointing was the breakfast. I know they had to cater to guests of different countries, but it just wasn't that appealing. Of course the safe things were eggs and bacon, but why can't they make other foods more appetizing.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guruojgu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka, Japan
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

The Longemont (there seem to be two of them; I stayed in the one at 1116 Yan'an Road) is a fine place. The staff were very keen to help out and there were full-time foreign employees on duty in the lobby at all times. I was aided by an Irish lass and a Japanese women (I speak both English and Japanese), but other staff were very good with English. You get the sense that this hotel is trying hard to win repeat business. The breakfast buffet is terrific, too. Rooms were very well-appointed and modern. My bed was a lot better than what I sleep on at home. And it was dead quiet (I was on the 43rd floor). I booked online and the price was about what I would pay for a mediocre business hotel in Japan, but far more comfortable and spacious. I would certainly stay there again as it was close to business in Shanghai. If there is a demerit, it would be that you need to walk about 15 minutes to the nearest subway station. But I honestly can't complain. There's a great restaurant (Dinning 1221) nearby. Ask the Desk where it is and give that a try, too.

Room Tip: Higher up is better. Be sure to ask for a non-smoking room.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElDude9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 March 2012

I admit I wasn't expecting much from a hotel in Shanghai at under $200 a night so I was pleasantly surprised with my stay at The Longemont. The rooms are spacious and well set out, the bathroom is nicely designed and I appreciated the free internet service as much as I detest hotels that charge for the privilege. The fitness centre was great and the pool just the right temperature and most importantly, clean. The included breakfast had an ample range from which to choose and freshly poached eggs were done so to perfection. My only gripe, and this goes for lots of Asian hotels, is the inability to override the air conditioning. It was freezing outside but simply too hot inside making sleep difficult. On request they did change the heavy winter continental quilt for a much lighter one but when it comes to it, the one thing you want more than anything from a hotel is to wake up refreshed. Had I been able to do that, I would have given this hotel 5 out of 5 without hesitation.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stephen255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

A Chinese hotel that has got the Western business hotel thing right....great pool & fitness centre. Rooms are a little tired now but very comfortable with fantastic views (you can also slide your bathroom wall back to relax & watch the TV!) plus you can get some great deals including breakfast (try hoteltravel.com). It's so handy for some of the coolest bits of the city, the staff are really helpful & the restaurants are good - especially the Italian on the 1st floor. Wouldn't bother with the 'club floor' - an unnecessary expense & rather disappointing. Have stayed about 6 times now.....home from home!

Room Tip: Premium if you can - higher floor.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fiver169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Longemont Shanghai

Property: The Longemont Shanghai
Address: No.1116 Yan'an West Road, Changning District, Shanghai 200052, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Zhongshan Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Shanghai
#46 Spa Hotel in Shanghai
#53 Family Hotel in Shanghai
#84 Luxury Hotel in Shanghai
#87 Business Hotel in Shanghai
#121 Best Value Hotel in Shanghai
Price range (per night): ₹ 7,645 - ₹ 15,431
Hotel Class:4.5 star — The Longemont Shanghai 4.5*
Number of rooms: 511
Reservation Options:
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Also Known As:
The Longemont Shanghai Hotel Shanghai
The Longemont Hotel Shanghai
Regent Shanghai
Longemont Hotel Shanghai
Regent Hotel Shanghai

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