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“Excellent service”

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InterContinental Shanghai Pudong
Ranked #43 of 5,069 Hotels in Shanghai
Certificate of Excellence
Melbourne, Australia
Level 6 Contributor
514 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
“Excellent service”
Reviewed 22 April 2012 via mobile

A special thank you to Emmanuel Stavrakals. Executive Assistant Manager. Emmanuel was most helpful and obliging whenever I had any requests or needed any assistance. Staff like Emmanuel make visiting this hotel a very pleasant experience. I have stayed at this hotel a number of times and keep coming back. The club lounge offers great views and is a pleasant way to unwind in the evening. As a Platinum Ambassador the upgrade to a suite was appreciated.

Stayed April 2012
Helpful?
Thank BigRuss1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,169 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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Epe, The Netherlands
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 April 2012

central based hotel in Pudong.
with a good smoking area in the restaurant !
rooms well equipped with a proper desk.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anthony g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
369 reviews
258 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 17 April 2012

Stay in this hotel for a weekend with a special luxury rate - with breakfast, internet access, and check-out till 4pm subject to availability.

The hotel is located in a nice location - it is close to a metro station (Century Avenue) that is an inter-change station of 4 lines. And it is approximately in the middle between the two airports in Shanghai - i.e., Putong, and Hongqiao.

Both the check-in and the check-out are efficient and I like the fact that the gym opens 24/7. Though the gym is not as well-equipped as Stay-Fit in Hyatt, it satisfies most people's requirements.

There is a five-to-one restaurant in the lobby level in which one have a large variety of menu to choose from. Have had a breakfast, lunch, and dinner there and all in all, the food is very good. The customer services of waiters and waitress, however, would be significantly improved. When compared with the other brands in Shanghai, they are less efficient and it seems to me that they care more about foreign visitors than the others. For example, one manager would ask two foreigners how's the food and the services but he would neglect all the other [Asian/Chinese] customers. Further, if you do not buy for a buffet lunch/dinner, it's quite challenging to ask for waiters/waitress for services (even for ordering).

Nevertheless, most of the services and amenities provided by the hotel are good.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edward-A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level 4 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 April 2012

I have stayed in the InterContinental Shanghai Pudong in April 2012. I was travelling in business and stayed for a single night.

The hotel is not new but was extensively renovated recently. My room was airy and modern with a comfy spacious bed and a working table. The toilet had a bath tub and a separate shower cabin, with bright white marble floor and walls (check photo).

Internet in the room is cabled and paid – always a negative.

Buffet breakfast was huge with a vast selection of quality choices to fit all tastes.

Professional service.

Rate wasn’t cheap – never is nowadays in Shanghai -, but compared favorably with other hotels in Pudong.

If you want/need to stay in the Pudong side of Shanghai, IC is now a very good choice.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAASG_Portugal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Belait, Brunei Darussalam
Level 5 Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 April 2012

Great business hotel. A bit pricey. Breakfast and lunch at the ground floor restaurant had a good choice to suit all tastes. The hotel is located just minutes walk from shopping such as Yaohan and good restaurants.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Shanghai Pudong

Property: InterContinental Shanghai Pudong
Address: No.777 Zhangyang Road, Pudong District, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Spa Hotel in Shanghai
#43 Luxury Hotel in Shanghai
#50 Romantic Hotel in Shanghai
#51 Family Hotel in Shanghai
#53 Business Hotel in Shanghai
#134 Best Value Hotel in Shanghai
Price range (per night): ₹ 7,448 - ₹ 18,025
Hotel Class:4.5 star — InterContinental Shanghai Pudong 4.5*
Number of rooms: 418
Official Description (provided by the hotel):
InterContinental Shanghai Pudong is located in the heart of Pudong’s Lujiazui Finance and Trade Zone, It is within a five-minute walk to Century Avenue station(line 2,4,6 and 9) and Fuxing tunnel is at our doorstep which allows you to reach Puxi Xintiandi within 10 minutes by taxi. Next Age and 96 Plaza are just next door. Oriental Pearl Tower, Shanghai Aquarium, Century Park and IFC Mall are two kilometers away. With 418 stylish rooms, over 2,850 square meters of meeting facilities, two restaurants and a bar, as well as a chic club lounge, the hotel offers both business and leisure travelers various chances to discover the city. ... more   less 
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Also Known As:
Intercontinental Shanghai Pudong Hotel Shanghai

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