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“Great hotel” 5 of 5 bubbles
Review of Holiday Inn Shanghai Pudong

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Holiday Inn Shanghai Pudong
Ranked #90 of 4,573 Hotels in Shanghai
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great hotel”
5 of 5 bubbles Reviewed 20 March 2012 via mobile

I have stayed at the Holiday Inn in Pudong several times over the last 2 years.

It is in a good location for transport with two metro stations in walking distance and an ever ready line of taxis standing by.

Staff are friendly and helpful.

Meals are ok. The breakfast is good but the ground floor restaurant average. There is a Chinese and a Japanese restaurant on the second floor which are good.

Eating at the hotel is not nessesery as there are many good restaurants in easy walking distance.

Having spent over a month staying at the hotel over the last couple of years I have no interest in looking for another base in Shanghai.

One improvement that is needed is wifi in rooms. Given the number of iPads and smart phones in use a business hotel cannot ignore this.

Stayed March 2012
Helpful?
3 Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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535 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
london
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

I have made this my regular place to stay in Shanghai. The location is 5 mins from Pudian subway station allowing easy access to the central areas. Centry Avenue station is another 5 mins walk and can save having to change lines if you dont have luggage. The staff are friendly, polite and welcoming giving the place a really good feel. I was able to arrange train tickets at reception which saves a hassle at the station.

The rooms are clean, comfortable and fresh with desk and decent broadband. The beds are really comfortable with a wide choice of TV channels. A big square bathtub with powerful hot shower is ideal after a long flight or a day in the city centre. An Irish bar on the ground floor has a decent selection of food and drinks but lacks the crowds that would give the pub a good atmosphere.

The breakfast has an array of choices to suit evey taste, with pleasant staff to ensure that tables are cleared and coffee is available as soon as your cup is empty.

Highly Recommended.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank London123traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nyon, Switzerland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

I've stayed at this hotel twice, the hotel is great, the staff friendly and they all speak English. However the reason why I'm writing this review is to warn people about the spa (Asani spa, next to the fitness centre, which is not managed by the hotel).

I go to a lot of spas to get a massage on a regular basis, and It is an absolute rip-off. First of all the staff are untrained and it is totally overpriced.

I paid 1200 CNY (about £120 at the time!) for an hour's massage, as half way through the masseuse asked if I wanted a longer massage and went on to explain the "T&Cs", in the middle of the massage. So not only overpriced, but also unprofessional. Not realising the exchange rate, I agreed to another half an hour for 400 CNY more, however upon returning to my hotel room realised the massage had not been half an hour more. Either way, the massage was below average (I actually ended up with a sore neck afterwards) and it was overpriced, and the staff acted in an unprofessional manner. Not to mention the 15% mandatory service charge. I left with the feeling that they were only after my money not after providing me with the service.

Anyway, as it is not managed by the hotel (I believe it's called Asani spa or something) and it's located next to the fitness centre, they don't take any responsbility for it, so I tried to complain to the Holiday Inn but to no avail.

There is another massage place across the road from the hotel, so if you are in the need of a massage after a long trip, I suggest you think long and hard before going to this establishment for it!!

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mmhoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
125 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
5 of 5 bubbles Reviewed 1 February 2012

After four or five stays, I continue to label this hotel as the world's best Holiday Inn, as I did almost three years ago.

Really, the Holiday Inn Pudong is better than some of the IHG's more upscale Intercontinental Hotels. Yes, it is that good. Definitely it is better than every Crowne Plaza hotel I have stayed in.

First comes employee training. Customer service can be spotty in western-chain hotels in Shanghai, but at the HIP the staff is readily conversant in English, or nearly so. The dining room suffers a bit, but more about that later. Personnel are simply well trained, no doubt about it. If you had stayed in the the dozens of China hotels as I have, you would understand why the HIP ranks near the top of all China hotels I have frequented. Customer service comes #1, not as an afterthought, or after a complaint.

Secondly, the facility itself is superior to any other HI I have seen on four continents. Remodeled three years ago, HIP is not showing wear and tear. Maintenance is superb. Carpets are spotless. (See my TA China Forum Top Question about "What should I expect at Chinese hotels" for comparison.) The rooms feature oversized bathtub/shower combinations. There is the clear glass-enclosed bathroom, with Venetian blinds provided between glass panes for privacy. This creates a much lighter, brighter and more open bathroom. Nice. The amenities are generous. Towels big and fluffy. I guess luxury hotel stayers could pay more than twice the HIP price for the additional heated towel amenity.

Third, the location is just great, with two Metro stops within one or two very short blocks, Pudian Road on Line 6 and Pudian Road on Line 4. Interchanging from these two stops will get you anywhere in Shanghai. Weather wet and/or cold? Avoid the downtown traffic gridlock and shortage of taxis and take the Shanghai Metro, the world's largest and newest major subway system.

Eat locally at one of the many middle-class Chinese restaurants, such as HeiJi on the same block, or others within a five minute taxi ride. This area of Pudong is close to many cuisines on Weifang and E Shan Lu. Don't get talked into tourist traps when you can eat with local families at nearby white-linen restaurants which have English menus.

Luxury and electronic shopping is a short walk away to Zhangyang Road. A couple of electronic malls let you comparison shop at reputable places. The fake markets have the "f" word for a reason, so avoid them for anything of much value. For those who cannot resist the opportunity, the Science & Technology Museum Metro Stop Market, the city's largest, is just two stops away, transferring at Century Blvd. Enough stores there to keep a bargain shopper busy for a half day or more.

Where is there room for improvement at HIP? First and foremost, the hotel needs WiFi in the hotel rooms, the international standard now for iPhone, iPad and eBook users. When a foreigner visits, the easy way to avoid excessive data charges on electronic devices is to find good and fast WiFi in the room. The hotel has so-so WiFi in the lobby, frankly a pain to use when necessary. I know the hotel wants its USD$10+ per day for in-room wired internet, but times and technology have changed.

Secondly, the first floor restaurant is not much more than a coffee shop with the same prices as the far better nearby restaurants. Definitely recommended is the breakfast-included rate option as it is a great spread, and big eaters can avoid anything more than a snack for lunch. While the breakfast cannot compete with the award-winning breakfast buffet at the nearby Intercontinental Pudong Hotel, the HIP's breakfast still is an excellent job overall.

A word of caution to first timers--there are several Holiday Inns in Pudong, and this review applies to the one on Dong Fang Road. The others have different official names, but still confusion is easy, such as the "XYZ Holiday Inn in Pudong."

Reviewer pictures are not really necessary as you cannot tell the difference from the hotel's own professional photos. It is that well maintained.

As a tourist, I have spent well over 12 months in China hotels over the past six years. Simply put, it continues to be an absolute pleasure to stay at the Holiday Inn Pudong, Shanghai.

  • Stayed January 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank SoBeSparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
124 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 27 January 2012

I have been staying here regularly for four years. The staff are always fantastic and I regard this as an excellently run property. The restaurants are OK for hotel restaurants but I generally eat out as I am not a hotel restaurant person. The Irish Pub though is always good although the live music can sometimes be too loud.

The rooms are spacious and of an excellent standard. A year or two ago the place received a complete make over so its well up to the standard of the newer hotels that are always appearing on the scene in Shanghai.

  • Stayed May 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Murray A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Shanghai Pudong

Property: Holiday Inn Shanghai Pudong
Address: No.899 Dongfang Road, Pudong, Shanghai 200122, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#79 Business Hotel in Shanghai
#86 Luxury Hotel in Shanghai
#103 Best Value Hotel in Shanghai
Price range (per night): ₹ 6,091 - ₹ 10,963
Hotel Class:4 star — Holiday Inn Shanghai Pudong 4*
Number of rooms: 352
Official Description (provided by the hotel):
Located in the Lujiazui Finance and Development Zone in Pudong, the hotel offers easy access to both Pudong International Airport (45 Mins) and Hong Qiao International Airport (35 Mins), just 15 minutes by car to the famous Xintiandi recreation area in the Center of Puxi and only 10 minutes to the Shanghai New International Exhibition Center, 10 minutes to the Bund (Huangpu River), also offers very easy access to Jinqiao Export and Import Zone, Zhangjiang High-Tech Park & Waigaoqiao Free Bonded Area, next to Metro Line #2/4/6/9. The hotel suits for both business and leisure. Savor the experience of staying at one of the preferred hotels in Shanghai. Enjoy the genuine hospitality for which Holiday Inn hotels are world-renowned. Come to enjoy the diversity of Shanghai life by staying in our newly renovated rooms! ... more   less 
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Also Known As:
Holiday Inn Shanghai
Shanghai Holiday Inn

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