We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Comfortable, but needs upgrading. Not great location for sight seeing.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Shanghai Downtown
Ranked #127 of 4,997 Hotels in Shanghai
Oxford, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Comfortable, but needs upgrading. Not great location for sight seeing.”
Reviewed 23 April 2012

I have just stayed at the Holiday Inn Downtown Shanghai, the location is not that great. It is a 40 minute walk to the peoples square or a 15 metro trip.

The hotel has two buildings; the executive and the standard hotel. I would strongly recommend the executive wing of the hotel. I accidentally went into the other wing and I though it was shut.... lights off/dim lobby.

The hotel is old looking, and not all the lights in the lift were either not switched on or just saving energy!

The room was clean, and bed was very comfortable.

I would not stay here again as I like to be a more in the action.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigdw_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mary h, Public Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, 27 April 2012
Dear bigdw_uk,
Thank you for choosing to stay with us at the Holiday Inn Shanghai Downtown. We are sorry that you were not satisfied with the location, however, most of our guests find that location is very convenient. As the People's Square is 10 minutes by taxi or 3 stops by subway. I am pleased to report that we have a planned refurbishment program starting in the 4th quarter of this year that includes guest rooms, hotel lobby, bar and restaurants. Our aim is to ensure that the hotel offers consistently high standards of service and facilities. We look forward to the opportunity of welcoming you back to the hotel in the near future, once our refurbishment has been completed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

904 reviews from our community

Traveller rating
    137
    397
    282
    68
    20
See reviews for
64
159
76
272
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Albury, Australia
Level Contributor
212 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 23 April 2012

Reasonable sized room, double glazed to prevent noise from the nearby main Shanghai Rail Station. The bed was large and very comfortable. The restaurant is large with a good selection of western and Asian food. The staff were very attentive, pleasant and helpful. Nanjing Rd shops are a short walk away and access into the city is good by rail or cheap taxis. Limited hours in the hotel Business Centre from 9am to 6pm were a negative for internet use on the hotel computers.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skyfox49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mary h, Public Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, 26 April 2012
Dear Skyfox49,
Sincere thank you for taking your time to share your experience and appreciated your positive comments for Holiday Inn Shanghai Downtown. We are so happy that you have enjoyed our service and facilities. For Business Center assistance after 6pm, guest can use the facilities on the 20th floor Executive Lounge or contact our Assistant Manager. We will provide the best stay experience to our guests. We look forward to the pleasure of welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 April 2012

The location is excellent - near the trains and underground network. I was not expecting much from this hotel, but the breakfast was reasonable and the rooms much better than expected. Clean, comfortable, good amenities in the bathroom and one of the best selections of TV Channels of many hotels. We stayed for the Formula 1 and a number of people in the hotel were here for the same purpose.

The main drawback is the nightmare that is your attempt to check-in and check-out. The people we were chatting while waiting for check-out had been waiting for 2 hours already and they were at the front of the queue. To check out we just phoned reception from the house phone and said "you can have the rooms back, we've not used the mini-bar" and then we left. Check in was not much easier, though that only took 20 minutes.

For the price, I'd stay again.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nhhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mary h, Public Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, 26 April 2012
Dear nhhk,
Sincere thank you for taking time to share your positive and not so positive experiences during your stay with us. Regarding the check-in/check-out service, would you please let me know more details—guest name, check in and check out dates and room number by email to mary.han@hidt.com.cn We are very concerned about this poor experience and would like to investigate this matter further to ensure our procedures are being upheld. Once again, thank you for your observations and I look forward to the opportunity in welcoming you back to Holiday Inn Shanghai Downtown in the near future, to which I am sure you will experience the true holiday inn experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 April 2012

Spent 5 nights here.
Booked as a Plateinum member. On points. for thoes who travel a lot, you will know that the rooms behind to lifts are the cheapest and worst in the place.
That was where I ended up ! Room was a disgrace. In the lifts etc there were posters saying about all the new refurbished rooms. Our room had an old CRT TV. rock hard bed, lounge chair was covered in stains. And toilet didn't flush !
Complained and was moved to another, slightly better room.
Hotel staff on the other had did a great job with what they had to work with.
On the positive side. The location is great, right beside the main railway station. There are plenty of food outlets nearby to try.
If you dont want to go to the resteraunt for breakfast, there is a tiny kiosk in the lobby where you can get a coffee and muffin. But be quick. there are not many there.

Room Tip: Try and get a room in the main tower. It appears to be newer.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amcintoshBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mary h, Public Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, 26 April 2012
Dear amcintoshBrisbane,
Many thanks for taking time to review Holiday Inn Shanghai Downtown and feedback your experience with us. We have a planned refurbishment program starting in the 4th quarter of this year that includes guest rooms, hotel lobby, bar & restaurants. Thank you again and we look forward to the opportunity of welcoming you back to the hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castro Valley, California
Level Contributor
109 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 April 2012 via mobile

This was our first stay in Shanghai and we stayed here at th recommendation of a colleague. The room was modern, safe and clean. The amenities are quite good. The staff was professional and efficient. The only negative statement I can make is the same for all of the hotels I have stayed at in China- the internet is S L O W and there should be no charge for guests on top of that it is a bit odd to charge 5 rmb per pg to print boarding passes.
The onsite restaurants have a nice variety to their menus.

Stayed April 2012
Helpful?
1 Thank jkentris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mary h, Public Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, 20 April 2012
Dear jkentris,
Thank you so much for your positive and comprehensive comment about our hotel. We are glad to learn that you have enjoyed your stay. Regarding internet, we are currently negotiating this issue with our third party provider to increase connection speed. I’d like to take this opportunity to promote our Executive Club room. For your next stay if you decide to book our deluxe rooms on our Executive Club floors, the internet access is free and the additional benefits in executive club are definitely worth it! We look forward to the pleasure of welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shanghai hotels
Changshou Road
Holiday Inn Shanghai Vista
Holiday Inn Shanghai Vista
#99 of 4,997 in Shanghai
531 reviews
Shanghai Railway Station
Holiday Inn Express Zhabei Shanghai
Shanghai Railway Station
Pullman Shanghai Jing An
Pullman Shanghai Jing An
#60 of 4,997 in Shanghai
1,627 reviews
Show Prices
Show Prices
Show Prices
Shanghai Railway Station
Courtyard by Marriott Shanghai Central
Holiday Inn Shanghai Pudong
#103 of 4,997 in Shanghai
550 reviews
The Bund Riverside Hotel
#163 of 4,997 in Shanghai
708 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Shanghai Downtown? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Holiday Inn Shanghai Downtown

Property: Holiday Inn Shanghai Downtown
Address: No. 285 West Tian Mu Road Jing'an District, Shanghai 200070, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#115 Luxury Hotel in Shanghai
#147 Best Value Hotel in Shanghai
Price range (per night): ₹ 4,923 - ₹ 26,752
Hotel Class:4 star — Holiday Inn Shanghai Downtown 4*
Number of rooms: 282
Official Description (provided by the hotel):
Holiday Inn Shanghai Downtown is managed by InterContinental Hotels Group. The hotel is located in the commercial centre of Shanghai Jing’an District, only 5 minutes walking distance to Shanghai Railway Station, subway entrance of line 1/ 3/ 4 and airport line 5. Pudong International Airport is 45 minutes by car and a speedy 20 minutes to Hongqiao International Airport/ National Center for Exhibition & Convention. Ease access to some famous attractions such as Tianzifang, Xintiandi, The Bund, People’s Square, the Jade Buddha Temple, Yu Garden…around 20 minutes. Our hotel provides you an ideal location for shopping, dining, sightseeing, entertainment. The hotel has a total of 282 modern and comfortable rooms including 14 suites. Guests can also utilize your very own in-room desk and free high-speed Wi-Fi and Wired Internet Access, so you can keep on top of work and the latest news. The Holiday Inn Shanghai Downtown is the ideal choice for conventions and meetings, with its versatile and stylish function rooms; we can accommodate all types of meetings, training seminars, weddings and a wide range social function. After a day of meetings or sightseeing, the Lobby Lounge is a great place to relax and enjoy special drinks. Enjoy Western and Asian cuisine at Angel’s Cafe and experience authentic Chinese local dishes at Yue Garden Restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, IHG, Ctrip TA, Prestigia and HotelQuickly so you can book your Holiday Inn Shanghai Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Downtown Shanghai Hotel Shanghai
Holiday Inn Shanghai
Shanghai Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing