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“Consistent service”

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Four Seasons Hotel Shanghai
Ranked #21 of 5,059 Hotels in Shanghai
Certificate of Excellence
Hong Kong
Level Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Consistent service”
Reviewed 27 April 2012

When I travel to Shanghai, I frequently stay at this property.

Four Seasons offers consistent service, though, you could be anywhere in the world with this hotel as it doesn't feel very "ingrained" with cultural decorative influences. If you are looking for more of a rich cultural hotel in SH, this property may not demonstrate it.

The bell men were fantastic (Benjamin?) and remembered who I was and who my driver was in order to come get me while in the lounge when necessary. I would say they were the best service element of my stay.

Location is decent, but it would depend upon where my meetings were.

Would stay again on my next trip to SH.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdchick1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 2 May 2012
Thank you for sharing your feedback and comments. We are delighted that you had such positive experiences with our team. Our concierge staff would welcome the opportunity to create exceptional cultural adventures for you the next time your travels bring you to Shanghai. We look forward to being of service to you again soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bonn, Germany
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 April 2012

To start with let me tell you that depending where your business in Shanghai is you should choose your hotel as going around could be a headache.
As for the hotel it is one of the best choices in Shanghai.
The service is superb, the rooms are well maintained and the amenities are luxurious.
Try getting a high floor room as the view of the Shanghai skyline especially at night is unique.
The breakfast buffet is very good and although the restaurants are very good I would suggest to go out for lunch/dinner and experience Shanghai.
DO NOT FORGET to get the taxi card from the reception as you will certainly need it to come back to the hotel!!
The very friendly concierge can give you excellent advise so don't hesitate to ask them.

Room Tip: Highest floor possible! Avoid the construction side of the hotel.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gabriel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 25 April 2012
Thank you for your valuable comments.Recommendations for dining out and tailor-made day trip are always available at our concierge team to bring guests amazing experience. We look forward to being of service and welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Fe
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 April 2012

At first, I thought the location might be a bit off center, but this proved wrong. I was easily able to walk, take a taxi, or the great subway system to where I wanted to go. The breakfast buffet was great. My room was everything a luuxury hotel room should be. The service was consistently nice. The only weak point was the Japanese restaurant. The menu could be clearer. On the otherhand, the Chinese restaurant was superb, and as a single traveler they very kindly split portions.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RTCoffland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 25 April 2012
Thank you for your feedbacks and comments.New all-you-can-eat menu will be introduced to our Japanese restaurant - Shintaro soon. We will take your valuable suggestions on new menu design. Please kindly note for your next visit a new menu is also available at Steak House for your dining pleasure. We look forward to welcoming you back soon.
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London, United Kingdom
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 April 2012

Just checked in at the Four Seasons Hotel Shanghai, must say was a little underwhelmed. Having stayed at Four Seasons properties in Singapore, Hong Kong and most of the Europe and US properties this is rather average in terms of design and service.

Service is OK although the Front Desk Staff didn't give the usual Four Seasons welcome like other properties (considering we are staying for 7 nights) and were a bit dry. Our room (paid for upgrade to premier room) is large but lacklustre and feels a bit like a 4* Marriott Property. I have seen and would expect more from Four Seasons especially in Asia where they are usually better than Europe/US.

I guess we will see how the trip goes....I may write an update if things get better (or worse!) but feeling a little down considering it is my birthday today as well!!

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LUXETrave11er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review, 25 April 2012
Thank you Mr. Morris-Gibbons for your valuable feedback and it was a pleasure to connect with you personally. We wish you a pleasant stay and look forward to provide you with the usual level of Four Seasons service during your remaining time in Shanghai.
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Hamburg, Germany
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 March 2012

I have been coming back to this hotel since 2003 and the service was always outstanding. The rooms in are in excellent condition and must have been continuously updated). The only drawback is that the bar on the top floor was closed and the lobby bar cannot make up for this. However, they have great food (try the Japanese place where thy offer a flat rate). The gym is excellent with everything you can imagine.
If you want to save some money, there are shops just around the corner. If you leave the Four Seasons and you turn to the left, you will find a newly developed alley with a lot of more Western-style restaurants, Starbucks etc. This is also where the metro station is. Just across the street at the Howard Johnson is another Starbucks in case you need this in the morning. About 100 meters down the street is a DVD shop where you typically get good quality and you do not have to negotiate like on the fake market.
One advise: they have a taxi card you should take with you so that you will always be able to get back without any problem.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Klex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 30 March 2012
Thank you for sharing your comments and feedback. A live band now plays smooth Jazz in the Lobby Lounge every evening. Looking forward to being of service and welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Shanghai

Property: Four Seasons Hotel Shanghai
Address: 500 Weihai Road, Shanghai 200041, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Shanghai
#21 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#32 Family Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#168 Best Value Hotel in Shanghai
Price range (per night): ₹ 10,916 - ₹ 21,638
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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