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“nice to visit again”

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Hotel Indigo Shanghai on the Bund
Ranked #30 of 5,203 Hotels in Shanghai
Certificate of Excellence
Reviewed 3 August 2017

location is not as my expectation...
but the feeling of the lobby is good while walking in. so do the service, gentle and quick reaction. the room is small but with a good view even I'm only at 10/F. the room is old style but clean. the gym is so so small.
Breakfast is good... we can find the restaurant and foot massage to spend our evening.. It's not a tourist area. if for business trip and travel alone, I'm sure I'll be here again..
环境还可以,整个大堂光线不大, 前台设计和其他酒店不一样. 入住手续很快, 前台给人的感觉很好...但服务差异大, 男经理非常强势. 态度人有些不愉快

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank 435mandyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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JPMiles / Payback Arrow
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29 - 33 of 1,454 reviews

Reviewed 2 August 2017 via mobile

Terrible Service from Check In.

We did made a mistake, we didn't order breakfast, we paid the extra cost, but as normal no sympathy from reception, they stated you just pay or you don't get breakfast.

We had to wait for 1 room due to the fact we arrived slightly early, I can accept this but when we arrived in the late afternoon nothing had been explained to the new reception person, so we had to go all through the details again he then give me the same room card that o already had and not a new room number.

They upgraded 1 room, no phones work, electronic curtains don't work, also they state very clearly there is milk in the fridge bar, but in fact there is no milk called reception on my phone because phones don't work, they brought milk and wanted me to sign for it.

Very disappointed considering we are paying 1,780¥ per night for each room.

Would not stay in this Hotel again, I think it's terrible service and there are far better hotels in the Bund at a more competitive price and superior service, typical they take your money and they don't care.

The general service and approach of the reception staff is extremely low and they just don't care, after you pay there even worse.

I stayed before in this Hotel and it was Excellent but it has certainly gone down and it is certainly not value for money considering all the issues we faced, I understand these could be consider small issues but at the end of the day you pay for this high standard but the fact is you don't actually receive this QUALITY.....

Stayed: August 2017, travelled with family
Thank GL123456L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

This hotel is not flash by some standards but comfortable and with spectacular views across the river. Just watch the passing barges and at night the cruise boats. The Char Bar on the roof has some of the most spectacular views of any in the world. My wife was not well and they sent a driver to the pharmacy and that is good service.

Stayed: July 2017, travelled as a couple
Thank jbr74360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017 via mobile

Kinda disappointed with the hotel service. I was made to wait at least 15-20 mins for the pick up. Gave feedback to the hotel and emailed them, no response. Told them aircon was leaking, no response. The only saving grace was the staff whom helped me in getting a taxi to the airport. Don't think I will consider coming back.

Stayed: July 2017, travelled on business
Thank DNeshJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017

Stylish modern hotel with quirky decor and with great location. Strong service culture and while I found English sometimes a challenge the staff worked well as a team to try to solve the issue. The Bund walkway offers a great run route which has recently been extended. The gym is well equipped but three of the four jogging machines were out of order when I visited. There is a good size indoor pool so remember to pack your swimmers. Breakfast is good so well worth the effort to re-energise.

Room Tip: Go for river view
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  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank michaelhH5372IG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Shanghai on the Bund

Address: No.585 Zhong Shan Dong Er Road, Huangpu, Shanghai 200010, China
Phone Number:
Region: China > Shanghai Region > Shanghai > South Bund
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 5,203 Hotels in Shanghai
Price Range: ₹ 11,217 - ₹ 16,920 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Indigo Shanghai on the Bund 4.5*
Number of rooms: 184
Official Description (provided by the hotel):
Hotel Indigo’s first property in Asia Pacific opened its doors in December 2010. Sitting directly on the Huangpu riverfront, Hotel Indigo Shanghai on the Bund assures not only spectacular views of both the historic Bund and dramatic Pudong skylines, but an upscale boutique hotel experience where the focus is on inspired service, fresh and vibrant design reflecting the local neighbourhood, and providing guests with an authentic taste of today’s Shanghai, where old and new converge. Featuring 184 rooms, including 23 suites, each individually designed room at Hotel Indigo Shanghai on the Bund provides all of the creature comforts expected from an upscale boutique property, but they are anything but ordinary. Maximizing the spectacular views and combining traditional and modern Chinese design and bespoke pieces, each room provides an intimate haven and unexpected details – be it the walk in “shell shower” featured in a number of guest bathrooms, the oversized wet room with spectacular views, the reclaimed Shikumen brick feature wall or the hidden refreshment bar with individually designed tea sets. All Guests can enjoy the bund view at the public areas. Attention: The Shanghai Regulations on Smoking Control in Public Places took effect on March 1, 2017. Hotel can’t offer smoking room and smoking has been banned in indoor place. ... more   less 
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