I spent 3 nights in this Four Points by Sheraton hotel in Shanghai from 10-13 Dec 2011. The rooms were clean and spacious and I had no complaints about it. What really dampen my experience was the service attribute of the staff I encountered during my check-out.
I was asked to pay for 1 day's internet connection fee. I explained that I tried to connect to the internet but it didn't work, and I even called the Receptionist to report the problem. The reply was 'ok if you don't want to pay then forget it, just take it as I am paying it for you.' in a harsh tone, and she proceeded to turn her back on me. I found that insulting and unprofessional. If i had really used the internet, I'll be happy to pay for it.
Really disappointed with Four Points by Sheraton.
- Official Description (provided by the hotel):
- In central Pudong,comfort hotel with shopping mall and metro station nearbyConvenient locationIn central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena.Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge.Metro station is 1-min away.Dining and LeisureBesides 3 restaurants and bar/lounge on site,guests could share facilities and sign bills in Sheraton next door like 24-hour fitness center, restaurants,fully-service spa and indoor swimming pool.Comfort GuestroomAll rooms offer uncomplicated comfort and the latest Four Points Comfort Bed™, 32-inch LCD TV, High Speed Internet and a functional bathroom. Overlooking the fabulous views of HuangPu River and Shanghai City. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Ctrip TA, Expedia, Agoda and TripOnline SA so you can book your Four Points by Sheraton Shanghai, Pudong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Four Points By Sheraton Shanghai Hotel Shanghai
- 4 Points By Sheraton Shanghai
- Four Points Shanghai
- Shanghai Four Points