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“Cozy and clean”

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Hilton Garden Inn Mobile West I-65/Airport Blvd.
Ranked #11 of 64 Hotels in Mobile
Certificate of Excellence
Oklahoma
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Cozy and clean”
5 of 5 bubbles Reviewed 28 August 2012

I travel for work from time to time. Like home, I like everything to be clean. This Hilton Garden Inn was clean and cozy. The lobby area has many sitting areas decorated in neutral tones. There is a small resturant area for breakfast and a VERY modest bar if you would like to order a hamburger and beer in the evening. The hotel has a small "convenience" area with crackers, water or anything you need to buy that may have been forgotten. There is coffee in the lobby with convenient to-go cups. They hotel pool is small but sufficient for cooling off. The gym is decent, offering a couple of treadmills, ellipticals a bike and some free weights. The rooms are dim and cozy. The beds have an option to "pick your sleep style" like a sleep number bed, you can dial up the mattress to be firm or soft. The room also has a small working area and a small sitting area. I would recommend this hotel and look forward to staying there again.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sleake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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368 reviews from our community

Traveller rating
    207
    103
    35
    17
    6
See reviews for
115
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147
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Birmingham, Alabama
Level Contributor
67 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 22 August 2012

While not the best of locations, this HGI is very convenient to a variety of restaurant and business needs, and seems "like new" by most accounts. The lobby and rooms are well appointed and attractively decorated, and shine like most newer Hilton Garden Inns. I have no complaints and enjoyed my stay except for one, maybe two things. The bathrooms tubs are narrow and have steep slopes on the sides, which did cause me to slip and very nearly break my tailbone. It was a very unexpected and unpleasant experience (first time I have ever fallen in a bath/shower like that, and I am too young (46) to have those sorts of issues). So, be forewarned... be very careful while bathing! Also, I did have dinner at this HGI, and while the food was reasonably good, the attendant continually called me "babe", which I felt was not appropriate or professional. She seemed to think to think it was "cute". Aside from those two unpleasant events, I still mostly enjoyed my visit. I have stayed here previously, and it is one of the nicer hotels in the area (at least for Hilton brands).

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rodlandersal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura S, Director of Sales at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review, 24 August 2012
I want to personally thank you for sharing your stay with us and apologize for the unpleasant experience you had. I understand the bathroom furnishings were a concern, as it is for us as well. It is due to reviews such as yours and our desire to provide the safest condition possible that we have begun plans to renovate our restrooms. The health and safety of our guests is our number one priority and we do all we can to ensure your comfort. I do hope that the next time your travels bring you to the area you will stay with us and provide feedback about our new guestroom experience; we would love to have you. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DALLAS
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 August 2012

I keep coming back for the beds at Hilton Garden Inn. The staff and service here are great from the front desk, room service and the restaurant. Probably the best run Garden Inn breakfast service I have ever seen in the four states that I travel. Quiet and comfortable with spacious rooms. Food was of very good quality. Though it may be a "limited service hotel", this location makes the very most of what they have to offer.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ultrakev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarksville, Tennessee
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 July 2012

We stayed here from 7/20-7/23 and it was by far one of the nicest hotel stays we've had. The rooms were clean, the bathroom was clean, everything was at our fingertips, and best of all the staff was great! No matter what time we walked in 8am-2am, they were always friendly and quick to help if we needed anything. We only had breakfast 1 time in the restaurant, and it was nice to be able to have food cooked to order, and fast service. The waitress was also great! We have family in Mobile now, and this will definitely be our go-to hotel from now on. Thanks Hilton, this was my first experience with a Hilton and won't be our last:) And the bed was AMAZING!! The best sleep I've gotten in a LONG time!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jthompson1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
147 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 3 July 2012

Stayed here again as it was local to where I needed to be.
Everything was the same, nice big room, quiet air conditioning, clean bathrooms, fresh towels and linned.

However it was the same down stairs in the lobby, where breakfast was poor.
Anything cooked to order took upwards of half an hour to arrive.
Self service coffee was empty and the staff did not seem to agree who's job it was to fill them up!

Room Tip: I've stayed in several rooms, all seem to be the same.
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rangestormer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Mobile West I-65/Airport Blvd.

Property: Hilton Garden Inn Mobile West I-65/Airport Blvd.
Address: 828 W. I-65 Service Road South, Mobile, AL 36609
Phone Number:
Region: United States > Alabama > Mobile
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Mobile
#9 Business Hotel in Mobile
#9 Family Hotel in Mobile
Price range (per night): ₹ 5,478 - ₹ 12,695
Hotel Class:3 star — Hilton Garden Inn Mobile West I-65/Airport Blvd. 3*
Number of rooms: 101
Official Description (provided by the hotel):
Hilton Garden Inn Mobile West is located off I-65 in Mobile Alabama, eight miles from Mobile Regional Airport and a short drive from Downtown Mobile, in the heart of Mobile.Local Points of Interest:- Mobile Civic Center- Mobile Convention Center- Mobile Tennis Center- Bay Bears Stadium- Ladd Peebles Stadium- Colonial Bel-Air Mall and Springdale Mall- Bellingrath Gardens and Home- Bragg Mitchell Mansion- Historic House Museum- Conde-Charlotte Museum House (House of Five Flags)- Historic Fort Conde - Museum of Mobile- Dauphin Island- Gulf Shores- Alabama State Docks- USS Alabama Battleship Memorial Park - Robert Trent Jones Golf Trail at Magnolia Grove- University of South Alabama- Spring Hill College ... more   less 
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Also Known As:
Hilton Garden Inn Mobile West Hotel Mobile

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