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“Holiday Inn Pleasantries”
Review of Holiday Inn Melaka

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Holiday Inn Melaka
Ranked #9 of 167 Hotels in Melaka
Certificate of Excellence
Reviewed 12 June 2012

My wife and myself had a pleasant stay at Holiday Inn Malacca. We e-mailed for early check in and were able to do so upon arrival after we informed the reception about our request. We left our belongings in the room and quickly explored the facilities at the hotel. The concierge was able to get us transport on the hotel taxi which ferried us to Jonker Street for lunch quickly.

The Housekeeping Department also sent a bathrobe to our room promptly at 10pm after we discovered that one was missing. The Gym was opened promptly and I was able to get my 40 min run on the Treadmill early in the morning at 6.30am. Though the drawback was that on the second day of my stay, there was no more water at the dispenser and I had to get them from the one in the Sauna/Toilet. I also enjoyed swimming in the pool during my two days stay, again early in the morning after my run. Not many hotels have views like theirs over looking the Straits of Malacca.

Their staff at the breakfast buffet was very helpful and prompt in attending to our request. The spread was good and value for money. However you have to indicate that you would like to have breakfast at the hotel upon checking in if your room booking comes without it. Otherwise you will be charged coffee house rate.

We will definitely consider staying at your Hotel if we visit Malacca again.

  • Stayed: June 2012, travelled as a couple
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5  Thank John_Goh88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric O, Asst. Marcom Manager at Holiday Inn Melaka, responded to this reviewResponded 14 June 2012

Dear Valued Guest,

Thank you for sharing your recent experience at our hotel. We are grateful for your kind words and we have also taken note of the areas where we could have done better.

For this, please accept our apologies and rest assured that the team has already taken the necessary preventive measures to ensure no further recurrences.

Once again, Thank You for sharing and should your travel plan brings your back to Melaka, please do take advantage of our 'Stay Clever' room promotion which offers 30% off best flexible rate, free breakfast, free internet and guess what.... the Kids also get to 'Stay and Eat' breakfast for free.

Best Regards,
Eric Ong
Holiday Inn Melaka

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Reviewed 12 June 2012

We stayed at the Holiday Inn Malacca from 8-10 June 2012 and it was a great experience for us. Check in was very fast and prompt although it was the school holidays and there were a big group going there for church camp. Parking was free and there was a security guard patrolling inside the car park which made us felt safe leaving our vehicle in there. We felt really welcome during our entire stay as the staff were mostly warm and friendly and very helpful. On the second day of our stay, my husband discovered he had a flat tyre and approached the concierge on duty, Mr Roland for assistance. He promptly called a mechanic and kept us updated on the price charged. He even accompanied my husband to check the tyre and offered to bring the tyre to the mechanic but on discovering that the damage was too much, we decided to call the mechanic in instead. All these while we were kept updated by Mr Roland. We were really grateful for his assistance. In general the staff were all warm and friendly, especially the gentlemen on duty at the lobby. The breakfast served has a good range and were tasty, especially the chicken rendang. If anything has to be improved, it would be the waiting time for the lifts. There were three lifts but they took a long time. We would definitely choose this hotel when we visited Malacca again!

Room Tip: Ask for a room with a bath tub if you need one. Otherwise, the rooms do not have a bath tub but just...
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  • Stayed: June 2012, travelled as a couple
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2  Thank shelnmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric O, Asst. Marcom Manager at Holiday Inn Melaka, responded to this reviewResponded 14 June 2012

Dear Valued Guest,

Thank you for sharing. We are glad to hear that Roland was of assistance to you in time of need.

We shared your comments with Roland and he is humbled by your kind words. This is our way of saying Thank You for choosing to stay with us and we value your presence at our hotel.

With regards to the guest lifts, just to share some inside information, we have spoken to our consultants to work around this concerns and we are waiting for their feedback. Chances are it will be almost impossible to have an additional guest lift built at this point due to the design of the hotel.

In the meantime, the Management team is now working to have the staff lifts and staff service corridors upgraded to accommodate the traffic flow of passengers during peak periods. With this we would have an additional lift on standby during rush hour.

Again, we are grateful for your patronage and we look forward to your return to Holiday Inn Melaka in the near future and we hope you will take advantage of us by visiting our website for our new room promotion - 'Stay Clever' which offers up to 30% OFF best flexible rate, free breakfast, free internet, and the Kids get to 'Stay and Eat' breakfast for free.

Best Regards,
Eric Ong
Holiday Inn Melaka

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Reviewed 11 June 2012

start from checking in process, the room, the amenities, the staff are all great. Room is spacious and the most important is very clean bathroom. we even request for a higher room floor, extra pillows and towels. Staff are very friendly and we even get to check out late since kids just don't want to get out of the hotel's pool. the buffet spread for breakfast is okay. hotel is located nicely in the midst of town centre. just 5-10 minutes walk to mahkota parade and dataran pahlawan.

hotel is located next to mahkota hotel with ample car park space. we went to coral wonderland at dataran pahlawan for coral viewing pleasure. all guests are served with welcome drink and cup cake :)

Room Tip: both straits view and city view are good
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  • Stayed: June 2012, travelled with family
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1  Thank mas1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric O, Asst. MARCOM Manager at Holiday Inn Melaka, responded to this reviewResponded 20 June 2012

Dear Valued Guest,

Thank you so much for sharing your wonderful experience at our hotel. The team here is delighted to hear that you and the family enjoyed staying with us.

Should your future travel plan brings you to Melaka, do take advantage of our Stay Clever promotion which offers 30% off room rate, free breakfast and internet, and the best part where Kids also gets to ‘Stay & Eat’ for free!

Best Regards,
Eric Ong

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Reviewed 10 June 2012

The minute we walked in, we were greeted with the warm and friendly smile from the staff. Welcome drink and a small cupcake was served. We were given a room overlooking the pool and the sea. Once we entered the room, the smell of air-freshener was pleasant. Everything was nice and clean.

Buffet breakfast at the es.sense was surprisingly good. A wide variety of foods can be found here. Vegetable curry was tasty. If you are having lunch, you should try their satay. The staff at the restaurant were friendly too.Take note of this lady called Mast working in the restaurant. She will make you feel at home. Kids dine for free with accompanying adult.

Free bus shuttle to and from Dataran Pahlawan and the Red House (Stadthuys) but you must book earlier with the concierge as there's limited seats (13 seater van). If you don't mind the walking, you may take a slow 15-20mins walk to Jonker street or a 5 mins walk to nearby shopping mall (mahkota parade). The only problem is you need to cross a two way street with some cars driving at fast speed.

I had dinner in a restaurant called Nyonya at the Jetty (or something like that) on the first night at The Jetty which is just in front of the hotel. Price was reasonable but the dishes don't really look and taste authentic. The Jetty will be a nice place to chill out with restaurants/karaoke if you are tired after a day visiting the places of interest or shopping and would not like to travel far for food.

On the day we checked out, the staff at the reception ask us how's our stay and if I would come back again. I told her I'll definitely be back again sometime soon and this hotel will be my top choice for now.

  • Stayed: June 2012, travelled with family
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Thank AhPek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric O, Asst. MARCOM Manager at Holiday Inn Melaka, responded to this reviewResponded 20 June 2012

Dear Valued Guest,

Thank you for taking the time to share your recent stay at Holiday Inn Melaka. We are glad to learn that you had a wonderful time at the hotel. Be assured that your kind words will be shared with the team and I am certain that it will further fuel our passion to do better.

We look forward for your visit again in the near future and should that happen, do take advantage of our Stay Clever promotion which offers 30% off room rate, free breakfast and internet, and where ‘Kids Stay & Eat Free’.

Best Regards,
Eric Ong

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Reviewed 10 June 2012

This holiday is located near to the sea and there is a entertainment centre call "The Jetty". There is a disco, KTV centre, Snookers rooms and a dessert shop.

There is a car park attendance, we feel safer to park our cars there.

  • Stayed: August 2011
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Thank David_Chan_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Melaka

Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#4 Family Hotel in Melaka
#5 Spa Hotel in Melaka
#5 Romantic Hotel in Melaka
#6 Luxury Hotel in Melaka
Price Range: ₹ 3,388 - ₹ 5,929 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Melaka 4*
Number of rooms: 275
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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