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“one day trip to historic city” 4 of 5 bubbles
Review of The Sterling Boutique Hotel Melaka

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The Sterling Boutique Hotel Melaka
Ranked #21 of 167 Hotels in Melaka
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“one day trip to historic city”
4 of 5 bubbles Reviewed 5 June 2012

well, this hotel is good...situated in middle of the city with nice room and interior design. the bathrooms are well maintained and good design. At the entrance there's small LCD display TV will say " Come fill up your tank with us - Tiger per jug RMXX.++" but dont get pranked...you might want to check first the availability before digest it

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank puthiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSterlingMalacca, Manager at The Sterling Boutique Hotel Melaka, responded to this review, 7 June 2012
Dear Puthiran,

Here at The Sterling, Malacca we are constantly trying to keep up with our guests by anticipating their needs as well as introducing promotions to make their stay more memorable,

It is not our intention to create excuses, but unfortunately during your weekend stay, we experienced a festival in the vicinity. Our anticipation of the sale of beers (as indicated in our promotion) was premature - largely due to the overwhelming volume -, and had resulted in the selling out of draft beers. In any case, our request for resupply to our suppliers came to a naught as it was a weekend.

Our policy is to try to accommodate our guests at all times, and as such introduced an offer to replace it with bottled beers instead.

A new hotel like ours have also a business model to keep to, and our promotions revolve around our supplies.

We apologise sincerely if it has indeed been the case that this was not offered to you, and we aim to make this up for your next visit.

We would also like to thank you for your remarks about our facilities and rooms, and hope to see you again soon.

Sincerely
The Management and Staff of The Sterling, Malacca
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374 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 May 2012

Quick check-in, friendly staff , modern deco, comfy room and the shower is the awesome one! Definitely no regrets and i don't feel like goin back home during our last day stay. Besides,
I would like to thank Tony who came out and give us a hand in replacing tyre although it is late at night. Without your help, my family and I wouldn't make it for our midnight movie at Dataran Pahlawan. Again, thank you so much, we truly appreciate your generosity.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank evonbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSterlingMalacca, Manager at The Sterling Boutique Hotel Melaka, responded to this review, 20 May 2012
Dear Evonbs,

We are happy to note that you have enjoyed your stay here. Our signature rainshowers have been quite a hit so far!

Our Management staff here lead by example, so it will not be unusual to see our Managers on the ground assisting our guests in ensuring that their needs are taken care of.

We wish to thank you for taking your time in leaving this review on trip advisor and hope we can welcome you back again in the future.

Sincerely,
The Management and Staff of The Sterling, Malacca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 3 May 2012

The price is abit on the high side but the warm and friendly staff make the stay very pleasant. Thank you Tony and Esther for being so helpful with our inquiries and the free rides on the 1st day of our stay. The ala carte breakfast is a good change from the usual buffet style. Food is fresh as its only prepared upon ordering.

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hotell-SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSterlingMalacca, Manager at The Sterling Boutique Hotel Melaka, responded to this review, 20 May 2012
Dear Hotell-SG,

Our room rates are derived primarily from a detailed market review and to a degree, what we have to offer to ensure our guest's comfort.

Our focus is also to ensure that service levels are kept at a standard that commensurate our property.

The hot served breakfast is the product of our careful market research which enables guests like yourself to enjoy what other major hotels may not be able to.

Our hotel has transport available and we charge a nominal fee for the usage, however at times the hotel transport also do run errands, and it was fortunate that you were able to catch it at the right time. Taxis in Melaka are quite inexpensive, but due to the proximity of most destinations, taxis do take their time when called. Hence we are happy to be of service to our valued guests.

We look forward to welcoming you back in the future, and thank you very much for leaving this fair comment on Trip Advisor.

Sincerely
The Management and Staff of The Sterling, Malacca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 24 April 2012

The Sterling is a brand new hotel in Malacca very close to Jonkers Alley and the old centre of the town. The hotel is well furnished, very clean and has attentive staff. Definitely worthwhile staying here.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sallycolby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSterlingMalacca, Manager at The Sterling Boutique Hotel Melaka, responded to this review, 27 April 2012
Dear Sallycolby,

Thank you very much for taking your time to share your thoughts on our very young property.

When we set out to start this hotel, we intended to offer to our guests a combination of quality service as well as comfort and luxury, which we are pleased to note you have experienced.

We hope that we will be able to welcome you back again should you head this way again in the future.

Warmest regards
The Management and Staff of The Sterling, Malacca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
104 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 11 April 2012

There are definite pluses to this hotel: great location, frontline desk staff who are really friendly and helpful, a jacuzzi in our huge Riley room... But for a hotel in the MYR600 price range, it fails in the little details that distinguish a good hotel from a great one. The breakfast waitstaff who push past as you are trying to get past the door, the modern interior decor that doesn't gel with the colonial exterior, the shop selling uniforms that forms part of its facade... Some things can be improved, and others point towards poor design when building the hotel. Some of the staff are really wonderful and try their best though. I just hope the management doesn't try to cut corners where they can and fail to invest in maintaining the place as so many Malaysian hotels seem to do.

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ineedaholiday72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSterlingMalacca, Manager at The Sterling Boutique Hotel Melaka, responded to this review, 16 April 2012
Dear Ineedaholiday72,

For a hotel that has just been opened for 4 months plus, we are indeed very fortunate and thankful for guests like yourself who take the trouble to point out where we can be a few pennies short of a pound.

When we set out to brand and target our market, it was with a conscious effort to offer our guests within our market reach that little extra that they might not be able to get from other hotels around historical heritage Melaka.

The comforts of a modern hotel room that most yearn for being one, and a locale that isn't too troublesome for those who have to drive along the narrow and busy streets of a heritage city being the other.

Unfortunately, there are things that are also beyond our control, such as the immediate surroundings like the retail business is at the street facing front of our building.

Be rest assured that the Management is well aware of the service standards and quality that compliments our target market and we have no intention to lower that at any cost.

Our intention is to build hotel brand and not just one property, and we are hopeful that we can open our next property in Kuala Lumpur in the next two years.

Thank you once again, and we hope that you will consider returning to see if our standards are the same as your previous stay.

Being reviewed as having the potential to be great is something we are most encouraged by!

Sincerely,
The Management and Staff of The Sterling, Malacca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sterling Boutique Hotel Melaka

Property: The Sterling Boutique Hotel Melaka
Address: No. 43 Jalan Temenggong, Melaka 75100, Malaysia (Formerly The Sterling Melaka by Gloria)
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 167 Hotels in Melaka
Price range (per night): ₹ 2,880 - ₹ 6,284
Hotel Class:4 star — The Sterling Boutique Hotel Melaka 4*
Number of rooms: 37
Official Description (provided by the hotel):
The Sterling, Malacca's latest luxury boutique hotel is a mere five minute walk from Jonker Street, world famous for antique hunters and popular amongst visitors to historical heritage Malacca.In addition, The Stadhuys, St.Paul's Hill, Church of St.Francis Xavier, Christ church and A'Famosa are all within 8-10 minutes on foot. Enjoy sheer luxury in our signature rooms that feature its own private sundeck and outdoor jacuzzi. Dine in heritage Malacca's unique rooftop diner and catch the stars above Malaccan skyline at The Balcony, a place to kick back and relax. The Sterling and its English heritage concept is all set to transport her guest back to yesteryears yet ensuring that everyday comforts are not compromised. Welcome to The Sterling Melaka by Gloria, A GOOD PLACE TO BE! ... more   less 
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