Well,to start with..this FOUR STAR hotel does not have a guest parking,and take no responsibility for the guest vehicles,which we had to park under a tree some distance from the hotel...next..the elevators are a joke!!!!you either have to climb two stairs or get down two to actually get to the first floor..meaning you have to drag /lift the luggage /pram/wheelchair two steps up or down to actually get to the elevator!!the rooms...the rooms are dirty and the walls definitely needed a paint job!!the AC was leaking and there was a pool of water in the room..now check this..the reception told us that the ac mechanic will come in..well...TWO HOURS!!!! obviously he never came until i made a complaint to the acting GM,some five hours later!!the pool...the pool for this size of hotel has only FOUR deckchairs!!some other cheap plastic chairs are spread around the pool!!the pool bar dilapitated and not functional is a safety hazard for kids!! the staff cafetaria is at a place that all the staff have to pass through the pool area to get there so..if you wanted some privacy if you were lucky to get a poolchair..well forget it!!The room service was pathetic and the food quality horrendous..a coffee took us about an hour!!The breakfast was sickening!!the crockery/cutlery was dirty and the breakfast itself cold and tasteless!!And yes the only waiter around had joined the hotel the same day and knew nothing !!the front office guided...Well,to start with..this FOUR STAR hotel does not have a guest parking,and take no responsibility for the guest vehicles,which we had to park under a tree some distance from the hotel...next..the elevators are a joke!!!!you either have to climb two stairs or get down two to actually get to the first floor..meaning you have to drag /lift the luggage /pram/wheelchair two steps up or down to actually get to the elevator!!the rooms...the rooms are dirty and the walls definitely needed a paint job!!the AC was leaking and there was a pool of water in the room..now check this..the reception told us that the ac mechanic will come in..well...TWO HOURS!!!! obviously he never came until i made a complaint to the acting GM,some five hours later!!the pool...the pool for this size of hotel has only FOUR deckchairs!!some other cheap plastic chairs are spread around the pool!!the pool bar dilapitated and not functional is a safety hazard for kids!! the staff cafetaria is at a place that all the staff have to pass through the pool area to get there so..if you wanted some privacy if you were lucky to get a poolchair..well forget it!!The room service was pathetic and the food quality horrendous..a coffee took us about an hour!!The breakfast was sickening!!the crockery/cutlery was dirty and the breakfast itself cold and tasteless!!And yes the only waiter around had joined the hotel the same day and knew nothing !!the front office guided us to the taxi drivers outside when we asked for some local informationall ..all in all ...it was the worst stay ever!!we also noticed a lot of executives/managers of the hotel just roaming about ...doing nothing!!!More