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“the worst experience”
1 of 5 bubbles Review of Mapple Viva Goa

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Mapple Viva Goa
Ranked #99 of 110 Hotels in Calangute
goa
1 review
“the worst experience”
1 of 5 bubbles Reviewed 21 February 2009

Well,to start with..this FOUR STAR hotel does not have a guest parking,and take no responsibility for the guest vehicles,which we had to park under a tree some distance from the hotel...next..the elevators are a joke!!!!you either have to climb two stairs or get down two to actually get to the first floor..meaning you have to drag /lift the luggage /pram/wheelchair two steps up or down to actually get to the elevator!!the rooms...the rooms are dirty and the walls definitely needed a paint job!!the AC was leaking and there was a pool of water in the room..now check this..the reception told us that the ac mechanic will come in..well...TWO HOURS!!!! obviously he never came until i made a complaint to the acting GM,some five hours later!!the pool...the pool for this size of hotel has only FOUR deckchairs!!some other cheap plastic chairs are spread around the pool!!the pool bar dilapitated and not functional is a safety hazard for kids!! the staff cafetaria is at a place that all the staff have to pass through the pool area to get there so..if you wanted some privacy if you were lucky to get a poolchair..well forget it!!The room service was pathetic and the food quality horrendous..a coffee took us about an hour!!The breakfast was sickening!!the crockery/cutlery was dirty and the breakfast itself cold and tasteless!!And yes the only waiter around had joined the hotel the same day and knew nothing !!the front office guided us to the taxi drivers outside when we asked for some local informationall ..all in all ...it was the worst stay ever!!we also noticed a lot of executives/managers of the hotel just roaming about ...doing nothing!!!

Stayed February 2008
Helpful?
Thank mc02072014f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 reviews from our community

Traveller rating
    4
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    4
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    5
See reviews for
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5
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Any
English first
u.k
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 29 December 2008

we have just got back from goa and a lovely experience it was too,the people are so friendly,the beaches beautiful,the sea lovely and warm,the food devine ...................until you get to the mapple viva!!!!!!!!!!! such a shame............the room had a double bed,nice and comfortable,the room nice and cosy and cleaned daily,but the food .yuk,tough meat,salty curries,and the buffet food was ghastly,and the staff did,nt seem to want to respond to any requests,such a shame.

  • Liked — bed cofortable,bedroom nice
  • Disliked — food,and staff service
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank joesa55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Calangute hotels

London
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
1 of 5 bubbles Reviewed 9 December 2008

one of the worst hotels i have ever stayed in
one disaster after another
the managers have zero customer service skills
tried to overcharge us, and then wouldnt accept they were in the wrong
a loud techno party was allowed to go on in the restaurant next to our room into the small hours
food was rubish...we ate out even though it was included
staff were not interested in listening to any complaints
AVOID!

  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new delhi
1 review
5 of 5 bubbles Reviewed 21 August 2008

Best Hotel in goa. The mapple viva Iooks very nice indeed. room was nicely furnished and was spotlessly clean. lovely hotel,

  • Liked — Every Thing
  • Disliked — nothing
  • Stayed February 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank rotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 7 April 2008

ok - this place looks wonderful - but like i said don't judge a book by its cover - the rooms like nice - but upon investigation you will find your floors wet and covered in sand (experienced by all members in our party) and beds were damp and also sandy. Overall the reception staff did not respond to any concerns - whether it be requests for new bed sheets (or even an actual sheet), the fact that our fridges didn't work (convenient as we had a complimentary mini-bar) and that the rooms that did have working fridges didn't have a bottle opener. Once we decided to forgive these infractions and focus just on the beach, various members in our party noticed upon return to rooms that bags had been rifled through and in some unfortunate cases valuables taken (yes they shouldn't be left in the room but the 'cover' was very deceiving). The only redeeming feature was the hotel's restaurant the 'blue note cafe' the food was 8 times of 10 spot on - although service got a bit confused as soon as there were more than 3 tables occupied.

Stayed April 2008
Helpful?
Thank HonestPolicy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mapple Viva Goa

Property: Mapple Viva Goa
Address: Dr. Jack Sequeira Junction | Opp. Calangute Panchayat Office, Calangute 403516, India
Region: India > Goa > Calangute
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#19 Spa Hotel in Calangute
Price range (per night): ₹ 9,970 - ₹ 15,438
Hotel Class:3 star — Mapple Viva Goa 3*
Number of rooms: 55
Official Description (provided by the hotel):
Mapple Viva Goa is located centrally at the world famous, cleanest and widest beach with golden sand. The resort is about 7 minutes walk from the beach. Mapple makes you feel good about who you are, where you can unwind at your own pace. Mapple is what you wanted to be. Mapple is your style. The place where you can just be yourself. ... more   less 
Also Known As:
Mapple Viva Goa Calangute
Mapple Viva Goa Hotel Calangute

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