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“Pathetic Location & Poor Property”

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Hard Rock Hotel Goa
Ranked #10 of 116 Hotels in Calangute
Reviewed 22 August 2017

It’s a BIG NO.. NO.. if you thinking to book this hotel thinking about the brand Hard Rock..
The rooms have pathethic lights & the access to road resembles a horror movie or as if you going to some small budgeted hotel and the hotel location is in the middle of nowhere but on the other hand its quite accessible to the local market..
The biggest reason of such a review is that the room smelled like gutter due to god knows what reason on few complains house keeping team did the perfuming but the problem was still there.. & on calling the duty manager for the foul smell he just showcased as in there is no unpleasant odor & almost guest room 7/8 room on our floor were facing such issue..
I would suggest everyone stay in Hard rock if in case you looking for low profile budgeted hotel but definetly not if you would like to enjoy n relax in the property..

Room Tip: Just don't even think of booking suite room in this hotel
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  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Dhairya001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HardRockHotelGoa, General Manager at Hard Rock Hotel Goa, responded to this reviewResponded 23 August 2017

Dear Dhairya,

We thank you for sharing a candid review of your recent stay with us.

Unfortunately, we were unable to live up to your expectations on this particular occasion. We value your feedback for rooms and location and assure you we have shared it with the teams for review and appropriate action. It is constructive feedback such as yours that gives us an opportunity to continuously improve on some grey areas in our product and services.

We do hope you give us another opportunity to showcase our offerings and relive the Hard Rock experience.

Warm Regards,

Vikas Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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21 - 25 of 839 reviews

Reviewed 19 August 2017 via mobile

I was recently in Goa and stayed at the hard rock Goa the best hotel in the city. The rooms are clean and perfect and nice . The whole ambience of the hotel is setup so beautifully that you will never like to leave and go anywhere ( the pool are the gym and the restaurant) the staff are so nice and helpful and have a snails on their faces always

I would suggest everyone to please stay in Hard rock as it the best in Goa

Stayed: August 2017, travelled as a couple
Thank Vikash0109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HardRockHotelGoa, General Manager at Hard Rock Hotel Goa, responded to this reviewResponded 24 August 2017

Dear Vikash,

We thank you for writing us a review.

We are glad you enjoyed your stay with us and that you liked our stylishly designed rooms and vibrant ambiance. We express our gratitude for your kind words of appreciation for our band members, who create authentic experiences that rock.

On your next visit, do check out our Tropical House Tuesdays, Jam out Thursdays, Rock n' Roll Fridays, Beer & Bingo Saturdays and Bollywood Sundowners.

We look forward to welcoming you back to yet another unforgettable vacation with us.

Rock On!

Vikas Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017 via mobile

We were here for 4 nights in a large group. The location is just horrible. Old property taken over by the group. Overall needs a lot of brainstorming & working for rooms, food , specially the corridors . Spa ??? Need to cope up with the brand name of Hard Rock in order to survive with the competition in the industry. Overall Quality of food needs a lot of improvement.
Does have a very good team of staff specifically the front desk team.

Stayed: August 2017, travelled with friends
2  Thank Rajesh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HardRockHotelGoa, General Manager at Hard Rock Hotel Goa, responded to this reviewResponded 18 August 2017

Dear Rajesh,

We thank you for sharing a candid feedback of your recent stay with us.

Unfortunately, we were unable to live up to your expectations on this particular occasion. We value your feedback for the location, rooms and food and assure you your feedback has been shared with the concerned teams for review and necessary action.

We express our gratitude for your kind words of appreciation for our band members, who create authentic experiences that rock.

We do hope you give us another opportunity to showcase our offerings and relive the Hard Rock experience.

Warm Regards,

Vikas Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

They saved by vacation, weekend started out poor, but the hard rock was the perfect combination of relaxing during the day and enough evening entertainment.

Wish I would have booked them first, I ended up changing hotels to them and would definitely stay with them again

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank coreyc255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HardRockHotelGoa, General Manager at Hard Rock Hotel Goa, responded to this reviewResponded 10 August 2017

Dear Corey,

We thank you for writing us a review.

We are glad you enjoyed your overall stay with us. On your next visit, do check out our Tropical House Tuesdays, Jam out Thursdays, Rock n' Roll Fridays, Beer & Bingo Saturdays and Bollywood Sundowners.

We look forward to yet another unforgettable stay with us.

Rock On!

Vikas Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017 via mobile

I'm ashamed to admit that I booked into this hotel based on the Hard Rock brand and positive trip advisor reviews, we chose the most expensive suite available based on the description on the website and arrived for check in at 1am in the morning

I didn't make a booking for any of the waffle about vibe or cool crowd etc. but I couldn't help but notice the hotel had neither. Concrete corridors leading to our suite were dark and dingy whilst extremely confusing. The suite itself was damp with no means of outdoor ventilation, the water was brown and the view looked directly into the main bar which was empty. We attempted to order drinks from room service but was told the service wasn't available

At sunrise we left the hotel (4 hours after check in) incidentally it looked worse in day light, the access road resembles a horror movie and the hotel location is in the middle of nowhere

This hotel massively delivers for those who don't normally leave reviews, this based on the number of one off listings that constantly appear, therefore it must doing something right

Stayed: January 2017, travelled with friends
1  Thank anthonygB9422OO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HardRockHotelGoa, General Manager at Hard Rock Hotel Goa, responded to this reviewResponded 8 August 2017

Dear Anthony,

We thank you for sharing a candid review of your stay.

Unfortunately, we were unable to live up to your expectations on this particular occasion. We value your feedback for our rooms, layout, and service and assure you, your feedback has been shared with the team for review. It is constructive feedback such as yours that gives us an opportunity to continuously improve on some gray areas in our product and services.

We do hope you give us another opportunity to showcase our offerings and relive the Hard Rock experience.

Warm Regards,

Vikas Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Goa

Address: 370/14, Porba Vaddo, Calangute 403516, India (Formerly North 16 Goa)
Region: India > Goa > North Goa District > Calangute
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Calangute
Price Range: ₹ 7,298 - ₹ 19,417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Goa 5*
Number of rooms: 135
Official Description (provided by the hotel):
Have a rocking holiday at Hard Rock Hotel Goa, the first resort of its kind in India. Located in the heart of Calangute just minutes from a number of famed beaches, this music-inspired resort is a complete entertainment destination, offering world-class accommodations, stylish design and unparalleled service that will refine lifestyle hotel living. Sample international cuisine or a classic hamburger at Sessions, float around the longest in town and enjoy fabulous cocktails at Tonic Poolside Bar & Grille. And during your stay, you’ll also get to enjoy legendary live performances, customized playlists and guitar jam sessions in your room with Sound of Your Stay®. So check-in and get ready to feel like a rock star and live the Rock n' Roll life! ... more   less 
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Also Known As:
Hard Rock Hotel Goa Calangute

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