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6 - 11 of 967 reviews
Reviewed 8 May 2022 via mobile

This is the place called HOME AWAY FROM HOME.Very good maintenance of all rooms and cottages.
A very polite and nice staff.
Rest assured customer service is one of key point.
Stay is very much comfortable.
Food is too good and delicious.

My special thanks to Mr. Kevin from restaurant , Miss. Netra and Mr.Aaron from reception desk for their outstanding service and for always to help nature.
Even at midnight also if you face any problem they are very quick to attend it and resolve.

Fortune resort by ITC Group is one of THE BEST choice for stay in North Goa.

Thank you so much for making our stay memorable one.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank yogeshd63
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Som Parkash Malik, General Manager at Fortune Resort Benaulim, responded to this reviewResponded 11 May 2022

Thank you for choosing Fortune Resort Benaulim as a preferred hotel during your recent visit to Goa and for sharing your review with the TripAdvisor community.

I am pleased to know that you and your family enjoyed your stay at the hotel and also enjoyed the food, service and location of the hotel. We certainly appreciate your feedback on the COVID protocols followed at the hotel.

Our Team members are certainly an asset and your words of appreciation will encourage us to strive for excellence always. I will personally pass on your compliments to Kevin, Netra and Aaron .

Your support to our hotel is invaluable to us and we look forward to having you over in the near future.

Warm regards,

Som Parkash Malik
General Manager
Fortune Resort Benaulim, Goa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2022 via mobile

It was an excellent experience in working with ITC Fortune Benaulim Goa. All the hotel staffs & the GM is very supportive. We had a back to back conference group in this resort. Everything went well smoothly. Thanks to all staffs & GM of this resort for making our conference successful.

Date of stay: April 2022
Trip type: Travelled on business
Thank 457wonderlust
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Som Parkash Malik, General Manager at Fortune Resort Benaulim, responded to this reviewResponded 25 April 2022

Thank you for choosing Fortune Resort Benaulim as a preferred hotel during your recent visit to Goa and for sharing your review with the TripAdvisor community.

I am pleased to know that you and your team enjoyed your stay at the hotel and also enjoyed the food, service and location of the hotel. We certainly appreciate your feedback on the COVID protocols followed at the hotel.

Our Team members are certainly an asset and your words of appreciation will encourage us to strive for excellence always.

Your support to our hotel is invaluable to us and we look forward to having you over in the near future.

Warm regards,

Som Parkash Malik
General Manager
Fortune Resort Benaulim, Goa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2022 via mobile

The hotel is under the process of being an ITC standard hotel.

Food is a major issue. From stretchy previous day parathas that were unabashedly roasted and served to forgotten pancakes, cut fruits kept in open bowls, poha that cried for a splash of water, stale idlis, half hour time frame for getting chutney alongside dosa, soggy and undercooked dhoklas, they are definitely lacking in understanding what customers mainly expect while staying in good resorts! To say that service standards are low is only an understatement. The restaurant manager was better off staying away from our feedback but he chose to add fuel to the fire by promising fresh Paratha and pancakes for kids...only to forget it half hour later and turning up with a sorry apart from empty looks! We ordered room tea and coffee the next day and were served powered milk mixed in water + a few tea leaves /pinch of coffee powder. Despite giving feedback instantly...no regrets and no lessons learnt the next 2 days!

What I 'will' remember is that we were welcomed by a sleepy reception staff at 10.30 pm who were trained to quip (even in their sleep) for full payment upfront for a 4-day stay..when the guests have only arrived. Seriously ITC?!! Where's your service standard which I expected upfront instead?!

We made the mistake of going by the brand name and the proximity to the most beautiful beach in Goa..but regretted our decision! Goa once again- most definitely. Fortune ITC - No!

Room tip: Avoid until you are sure that they have renovated, revised and revived!
Date of stay: April 2022
Trip type: Travelled with family
Thank Travel_RDR
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Som Parkash Malik, General Manager at Fortune Resort Benaulim, responded to this reviewResponded 25 April 2022

On behalf of the management of Fortune Resort Benaulim, Goa, I would like to thank you for staying with us.

At Fortune Resort Benaulim, Goa we strive to ensure that every guest is provided with the best possible service and attention.

It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused.

Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Resort Benaulim, Goa.

In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.

Thank you,

Som Parkash Malik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2022 via mobile

We had recently been to Goa and stayed at The Fortune. The overall experience was very good. The location, the courteous and friendly staff, nice spread of delicious food, neatly maintained lawns, pool, and the gardens together come to give us a pleasant experience. The rooms though clean and tidy, needs to be renovated. Proximity to the beach is good by vehicle.

Date of stay: March 2022
Trip type: Travelled on business
1  Thank vimalhshah
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Som Parkash Malik, General Manager at Fortune Resort Benaulim, responded to this reviewResponded 31 March 2022

Thank you for choosing Fortune Resort Benaulim as a preferred hotel during your recent visit to Goa and for sharing your review with the TripAdvisor community.

I am pleased to know that you and your family enjoyed your stay at the hotel and also enjoyed the food, service and location of the hotel. We certainly appreciate your feedback on the COVID protocols followed at the hotel.

Our Team members are certainly an asset and your words of appreciation will encourage us to strive for excellence always.

Your support to our hotel is invaluable to us and we look forward to having you over in the near future.

Warm regards,

Som Parkash Malik
General Manager
Fortune Resort Benaulim, Goa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2022 via mobile

Hotel property is good. Hotel staff is polite and quick in service. Food is good and many in varity.
Rooms are spacious and clean. Bed was comfortable.swimming pool is clean and maintained.enjoyed a lot.

Date of stay: March 2022
Trip type: Travelled on business
Thank snehajathar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Som Parkash Malik, General Manager at Fortune Resort Benaulim, responded to this reviewResponded 30 March 2022

Thank you for choosing Fortune Resort Benaulim as a preferred hotel during your recent visit to Goa and for sharing your review with the TripAdvisor community.

I am pleased to know that you and your family enjoyed your stay at the hotel and also enjoyed the food, service and location of the hotel. We certainly appreciate your feedback on the COVID protocols followed at the hotel.

Our Team members are certainly an asset and your words of appreciation will encourage us to strive for excellence always.

Your support to our hotel is invaluable to us and we look forward to having you over in the near future.

Warm regards,

Som Parkash Malik
General Manager
Fortune Resort Benaulim, Goa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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