-Severe cleanliness issues (do not ignore reviews where people have complained about cleaniless issues at Azaya). I went on my honeymoon and checked with the Azaya staff about the cleanliness complaints 3 weeks before the checkin date. I was assured those concerns wont arise when I check in for my honeymoon. With that assurance, i booked the pool essence room, but was disappointed to find a soiled couch, lizards on the roof near the pool area, dead insects in the pool and clogged basins. There were atleast 10visits for the clean up on the checkin day after I reported this to the duty manager thereby lending the evening useless! Plus the pool lights dont function at all in the night which means that the pictures were misleading. After a some pushing, they upgraded us to the pool xl room the next day, but that one had 2 spiders in the bathroom, that I took care or myself since I didnt want to ruin the 2nd and last day of my honeymoon.
-Slow room service. Had to repeat stuff so many times for it to be taken care of. They dont even have a hair dryer in the pool and pool xl rooms (top room on offer!)
-Food is fantastic, slightly expensive
- Pool rooms are grossly overpriced
-Quality, fit and finish isnt remotely close to the money you spend.
- Ensure you read all reviews and dont assume cleanliness et al is magically fixed like i did (even after assurance from sales)
-Honeymoon experience details they shared are outdated. Eg. they mentioned their 3 course meal on the beach/ sand is 4500(+tax) per person. Turns out its actually a 4 course meal at 7500(+tax) per person. The experience was fantastic, but I still do think the pamphlets should be updated. Basically nothing is in sync at Azaya
P.S. i think the only people who have written good reviews are the ones who were offered a free upgrade to the pool room. I paid full price for the pool room and can assure you its not at all value for money. If you dont believe me, spend your money and regret! My honeymoon was severely marred by this experience for the 57000 INR i paid for my 3D/2N stay at Azaya.