Visited Kolkatta on a study and needed a place for longer duration (15 days), the original place i was put up was lonely and so sought this as an alternative. Since i arrived late in evening online booking through travel sites giving discount were not allowing starting that day. My husband could find bookings only from next day and was co-ordinating with travel agent to allow booking from that day itself. He also requested reception to allow stay at regular fare for current night since package would be booked from next day. The receptionist was very rude and stated they would not allow me to stay there if such an arrangement was sought. I was nearly in tears since i had no place to go (single lady stranded). I was forced to book at exhorbitant room rates (against what travel sites were offering) for 3 days before my husband & travel sites could negotiate my stay here.
Further despite travel site giving a complimentary breakfast was i refused the same and charged for it. When i demand a refund while checking out they clearly refused.
Room was also not up to mark for the rent charged. I had to live with cockroaches & insects throughout the night. Even one bottle of water was not provided and if you asked for a bisleri it was charged double the MRP
Do not recommend this hotel at all for the attitude of the staff
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- Also Known As:
- Hotel Swagath Kolkata, West Bengal