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Reviews (443)
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233
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All reviewssalt lakehouse keepingofficial purposecomplimentary snacksroof top swimming poolroom servicecomfortable stayroom cleaningbusiness travelhousekeeping staffhotel staybusiness districtlong staynice roomawesome foodrooms are cleanmini bar
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17 - 22 of 443 reviews
Reviewed 17 May 2018 via mobile

We had organised a pool party and I must say the ambience was superb. The food was good too..
Staff was courteous and cooperative.
Highly recomendable for budget friendly get togethers.. Only one area where they should work upon is the variety in the starters and buffet. Rest all good

Stayed: May 2018, travelled on business
1  Thank Bithika C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesHotel, General Manager at Senses Hotel, responded to this reviewResponded 4 June 2018

Dear Guest,

We thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, food quality and the service provided by our staff members

We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests

I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Your feedback is extremely valuable to us, as we strive to improve with each and every day

Our staff members are tremendously encouraged as their efforts are recognized and appreciated.

We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again.

Regards
Ryan Patrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

I am the frequent visitor of the hotel, the hotel is very good staff here is very professional, very good people,food is delicious, the pool on the top floor is amazing... Mr Christopher there is a wonderful person...

Stayed: March 2018, travelled on business
1  Thank Burhan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesHotel, General Manager at Senses Hotel, responded to this reviewResponded 4 June 2018

Dear Guest,

We thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, food quality and the service provided by our staff members

We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests

I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Your feedback is extremely valuable to us, as we strive to improve with each and every day

Our staff members are tremendously encouraged as their efforts are recognized and appreciated.

We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again.

Regards
Ryan Patrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018

review title - best for business travellers
location - near salt lake commercial hub / kolkata airport 16 KM
ideal for - singles / business travellers
Ambience - nice
food - 6 out of 10 - Packed BF was worst
service - rude staff at reception made goof ups while billing
other facilities - nice rooms with good facilities
near byplaces - saltlake

- they made goof up while billing as hotel was occupied by my wife singly on day two of our stay. she had to wait for one hour for settling this issue.
the staff was not understanding /accepting the errors and was not cooperative to solve the issue.
the fresh / correct bill was provided almost after one hour. As this was business trip the issue was highlighted to HR dept of her company who was accompanying us.

  • Stayed: April 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Vishal J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesHotel, General Manager at Senses Hotel, responded to this reviewResponded 4 June 2018

Dear Guest,

We thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, food quality and the service provided by our staff members

We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests

I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Your feedback is extremely valuable to us, as we strive to improve with each and every day

Our staff members are tremendously encouraged as their efforts are recognized and appreciated.

We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again.

Regards
Ryan Patrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018

Before checking in the room i had specifically told the duty manager that i was allergic to smoke and want a non smoking room , instead of telling me that the entire hotel is a smoking hotel they checked me in and took the entire room rent as advance. around 8pm the people in room next door started smoking and i called the front desk he sent a person with room fresher, i had to go to reception ad get the room changed and it was at this point i was told all the room in the hotel are smoking rooms. I demanded an invoice for the amount i had paid as the rent and they refused to give it to me, i checked out of the hotel at 930 pm. it has to be the one of the most pathetic hotels in saltlike , there was no duty manager after 9 , will not recommend this hotel at all , the food was also below par, for the same price will recommend MONOTEL which is 100 mtr away from this junk hotel.

  • Stayed: May 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Puneet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2018 via mobile

The gentleman Mr.Christopher who is very friendly and cooperative. He helped us a lot in our seminar. The hotel is nicely decorated and the food quality is outstanding. The staff too is very efficient and polite.

Stayed: May 2018, travelled on business
2  Thank Abhijit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesHotel, General Manager at Senses Hotel, responded to this reviewResponded 15 May 2018

Dear Guest,

We thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, food quality and the service provided by our staff members

We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests

I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Your feedback is extremely valuable to us, as we strive to improve with each and every day

Our staff members are tremendously encouraged as their efforts are recognized and appreciated.

We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again.

Regards
Ryan Patrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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