I travelled to Kolkata with my wife and mother in law and the stay at Astor was the worst part of the trip. Lessons learned as follows:

1. Do not travel during Christmas weekends because the staff don't care about in house guests but only the party crowd coming there. They gave us a room above their lounge bar - phoenix which played excruciatingly loud music during the Christmas weekend till 3 am. The photo frames in the wall were shaking! We had an early morning flight on the 26th and we could not sleep.

2. There is an art to being 'politely condescending'. The reception staff excel at it. They looked down upon us when we asked for a la carte dining at the in house restaurant as they were only interested in the special christmas buffet. As house guests we did not even get preference for a table. We had to stand in a queue and then give up and order room service...which of course is a limited menu. Since we were checking out early, we asked for the bills to be cleared the previous night. That took multiple follow ups. We also asked for a packed breakfast if possible and that was just ignored completely.

3. There are no elevators and we had a senior citizen with us. They accomodated by giving us a room on the first floor. But the room had no windows and was basically a spacious pill box. Of course it became worse with the problem pointed out in point number one. At 2 am their solution was to shift us to a higher floor so that we can sleep for 2 hours before our checkout. Let that sink in.

4. The overall vibe of the place was uncomfortable. During our visit there were multiple guests who lost their cool and we're shouting their lungs out at the reception staff. The reception staff just apologized and shrugged on within hours as if they were used to it.

The housekeeping staff were good. It's just the snobbish front desk and the overall management which seemed to only care about the Christmas crowd coming in for events rather than the in house guests. I am never coming here again. I would not recommend the same to anyone who i know as well. We were reasonable and polite in our behaviour and what we got was snobbishness and inconsiderate treatment.

Wish I could give 0 stars..

Had the pleasure to host our wedding ceremony at The Astor Hotel.It was an amazing experience altogether with very cooperative and courteous stuffs, delicious food,awesome room stay with great room service and beautiful in-house decorator.The banquet area is well decorated and also comes with an adequate open space to arrange for mandap,selfie corner to enhance the grandeur and ambience of the wedding.Special thanks to Mr.Subhayu Sengupta for taking care of every minute detail and customizing things according to our preferences.He never failed to cooperate with us and provided us every assistance needed to host a big fat Indian wedding.Very satiated with their service and I recommend the place to everyone.Keep up the good work!

Very nice hotel to stay for business or for family visit! Clean, very good customer service and delicious food. Close to the center and all historical sightseeing. Will recommend to my friends and family members.