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All reviews kebab heritage property the heart of the city lounge bar camac street suite room modern amenities the hotel staff his team front office aston ambience mr feedback arrangements behaviour
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Reviewed 1 March 2020

Good
- Very good location
- Great hospitality, staff are very polite and helpful.
- Breakfast was very good. Lot of options and tasty as well.
- Rooms were spacious.

Bad
- The hotel is a little dingy. I understand the vintage concept, but there was absolutely no natural lighting. It's like a cave.
- Even in the room, there was no natural light. Window was at the back of the bed which got almost covered.
- The exhaust in the bathroom was broken. So the air was trapped and it was really really smelly. What they had done was that they had installed a perfume dispenser to keep the smell down.

Room tip: Go for higher floor with a view
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank niharranjandalai
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PINTU MONDAL, General Manager at The Astor Hotel Kolkata, responded to this reviewResponded 4 August 2020

Dear Guest,

Greetings from the Sweetest part of Bengal !

It is disheartening to read about your experience. Your concern has already been raised with my team. We do deeply regret the inconvenience caused. We truly understand your views and have taken cognizance of the same.

At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being a discerning traveller. We look forward to welcome you back at The Astor, and we promise to make your stay meaningful and memorable every time.

We look forward to serving you again

Warm Regards,
Kaushik Sengupta
General Manager
gm@astorkolkata.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2020 via mobile

Excellent staff and great ambience. The response to all our queries were super promt. The food was excellent and everyone loved it. The arrangements were great. Everyone was very amicable. It was a great party.

Date of stay: February 2020
Trip type: Travelled with family
Thank SoumeeB2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PINTU MONDAL, General Manager at The Astor Hotel Kolkata, responded to this reviewResponded 4 August 2020

Dear Guest,
Greetings from the Sweetest part of Bengal !

It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.

At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times.

We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.

Warm Regards,

Kaushik Sengupta
General Manager
gm@astorkolkata.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2020 via mobile

We stayed in Astor on 3 occasions in the month of February. We used it also as our stopover place for our visits to Sundarbans and to Shantiniketan, each time using the luggage room services for our large luggage pieces.

The staff are friendly, front desk, housekeeping, bell boys and in the restaurant where we had breakfast every morning. The breakfast can do better with more choices for vegetarians who do not eat egg.

But otherwise, we had a good experience, it was our home away from home and I have no hesitation in recommending it. One point to note however, there are no rooms at the ground level and if you are travelling with senior citizens, it may not suit you, because no lift either.

Date of stay: February 2020
Trip type: Travelled with friends
Thank Janaki V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PINTU MONDAL, General Manager at The Astor Hotel Kolkata, responded to this reviewResponded 4 August 2020

Dear Guest,
Greetings from the Sweetest part of Bengal !

It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.Your concern has already been raised with my team regarding the breakfast menu.

At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times.

We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.

Warm Regards,

Kaushik Sengupta
General Manager
gm@astorkolkata.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2020 via mobile

My wedding ceremony took place at The Astor last month and the experience was extremely good. Can't thank Mr Shubhayu Sengupta, the event manager enough for being with us at each step and extending every possible support. Staffs were courteous and hospitable. The food was excellent and highly appreciated by all the guests. Thank you Astor for making my wedding so memorable. Highly recommended for events and wedding.

Date of stay: January 2020
Trip type: Travelled with family
Thank Hazra109
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PINTU MONDAL, General Manager at The Astor Hotel Kolkata, responded to this reviewResponded 22 September 2020

Dear Guest,
Greetings from the Sweetest part of Bengal !

It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.

At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times.Thanks again for a special mention about Mr Shubhayu Sengupta

We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.

Warm Regards,

Kaushik Sengupta
General Manager
gm@astorkolkata.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2020

Great location, very convenient, close to park street ,Old wordly charm ,Good food, Hospitality great .Love the ambience with its pictures of old kolkata,
in the evenings its a pleasure to sit on the terrace cafe

Date of stay: February 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Service
Thank vishalbahl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PINTU MONDAL, General Manager at The Astor Hotel Kolkata, responded to this reviewResponded 4 August 2020

Dear Guest,
Greetings from the Sweetest part of Bengal !

It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.

At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times.

We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.

Warm Regards,

Kaushik Sengupta
General Manager
gm@astorkolkata.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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