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All reviews thai restaurant grand dame an oasis old world charm busy city the heart of the city heritage property indian museum pool side special mention victoria memorial in room dining coffee shop housekeeping staff special thanks front office house keeping
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Reviewed 25 February 2019

We recently stayed at this hotel due to its location in a convenient part of Kolkata. However the stay turned out to be outstanding especially due their excellent staff members who always try to please all the customers, We would definitely recommend this hotel to all if you are visiting Kolkata. The rooms are very comfortable and clean.
You will notice that all the staff try their best but I would like to mention one member of their staff and it is Swati who exceeded in our opinion as she went above her call of duty to provide the best service we have experienced.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Yash2000
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SUMITJCAL, General Manager at The Oberoi Grand, responded to this reviewResponded 26 February 2019

Dear Trip Advisor Member,

Thank you for choosing to stay at The Oberoi Grand during your visit to Kolkata.

Thank you also for taking the time to review us on Trip Advisor and for sharing your experience with other travellers.

I am happy we were able to live up to your expectations and to know that you enjoyed the hospitality and services provided by the team. Thank you for highlighting that you loved the central location of the hotel - indeed The Oberoi Grand is an oasis of peace in this bustling city of Kolkata.

Appreciation from our guests is the single biggest motivator for the team and thank you for recognizing the efforts of the team and in particular Swati from housekeeping. She is one of our star performers who exemplifies care and concern for our guests through personalized service. She is delighted to know that her efforts have been recognized and appreciated.

We deeply value your patronage and all of us here look forward to welcome you back to The Oberoi Grand!


Thank you.


With best regards,

Sumit Joshi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2019

After an efficient airport-transfer, included in our Business- package, check-in was very smooth and welcoming.
As we celebrated a very special anniversary, we were upgraded to a marvellous Suite, with plenty of attentions for this occasion. How nice!
We enjoyed this 2-night stay very much; staff is very attentive and helpfull all the way.
The buffet-dinner in the garden, offers a good choice of exotic dishes, served at your table, very nice indeed. Breakfast is correct for a hotel of this high standard.
What a quiet oasis in the centre of this phantastic city!
Special thanks to the General Manger and his excellent staff.
After this memorable stay, we hope to return some day.

Room tip: Balcony-room garden/pool view
Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank vondel33
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SUMITJCAL, General Manager at The Oberoi Grand, responded to this reviewResponded 23 February 2019

Dear Trip Advisor Member,

It is most kind of you to share your experience with other guests on Trip Advisor and
Thank you for taking out valuable time from your busy schedule to write this review. Thank you also for choosing The Oberoi Grand.

Oberoi Hotels and Resorts are synonymous the world over for their blend of service, luxury and quiet efficiency at the hands of well-trained staff offering a warm welcome and unparalleled levels of service and I am delighted to know that from the meet and greet at the airport until your departure from the hotel – the team lived up to your expectations with their warm and gracious hospitality. We believe in creating lifetime memories for our guests and I am glad we were able to make this stay memorable keeping in mind the special occasion of your anniversary celebrations.

Thank you for highlighting that you loved your suite – its features and appointments, the poolside dinner and the breakfast buffet spread. Your appreciation means so much to us. It is well travelled and discerning guests like you who lend stature to our hotel and enable us to deliver Service Par excellence to all our guests. We value your sentiments and thank you for your generous words of appreciation for the team..

We look forward to welcome you back to The Oberoi Grand someday soon.

Thank you.

Best wishes,


Sumit Joshi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2019

We loved the tranquility inside the hotel - it is like stepping into an oasis from the chaos and noise of Kolkata. Our room was lovely, very spacious and service is excellent. Breakfast was busy but a good selection and dinner was very reasonably price and good quality.
The pool area is very nice - they could do with more loungers though as there was nowhere to sit when we went down there in the afternoon. Coffee at the cafe is very expensive although they do give you biscuits and service is good.
Overall we loved our stay here and it would be our first choice if we returned to Kolkata.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank AngelaTh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SUMITJCAL, General Manager at The Oberoi Grand, responded to this reviewResponded 22 February 2019

Dear Trip Advisor Member,

Thank you for choosing to stay at The Oberoi Grand during your visit to Kolkata.

Thank you also for taking the time to review us on Trip Advisor and for sharing your overall experience.

I am so happy that we were able to live up to your expectations and that you enjoyed the hospitality and services provided by the team. Happy guests are the greatest source of motivation for all of us here and my team is delighted to know that their efforts have been recognized and appreciated.

Indeed The Oberoi Grand is an oasis of peace in a bustling city – surrounded by street shopping on all four sides of the hotel. Thank you for highlighting our spacious guest rooms, the serene palm-fringed swimming pool at the lobby level, buffet breakfast spread and the service and ambience at the restaurants.

Your feedback regarding more loungers around the pool is well noted and we will definitely ensure the same. I have also taken note that you found the coffee to be expensive and we will review the pricing once again. I apologize for any disappointment or inconvenience caused to you.

We deeply value your patronage and would love to welcome you back. We look forward to your return visits and remain at your disposal always.


Thank you.

With best regards,


Sumit Joshi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2019 via mobile

An oasis in the middle of chaos.
I cannot fault the Oberoi in Kolkata. The service was superb , the rooms faultless , food amazing and the bar serves excellent chilli tequilas. Not to be missed if you’re in the area

Date of stay: February 2019
Trip type: Travelled solo
Thank Tanya M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SUMITJCAL, General Manager at The Oberoi Grand, responded to this reviewResponded 22 February 2019

Dear Trip Advisor Member,

It was a pleasure to have you stay with us and thank you for choosing The Oberoi Grand as your preferred hotel accommodation amongst other hotels in Kolkata.

Thank you also for taking time out to review us on Trip Advisor and for sharing your experience.

I am delighted to know that you loved the hotel, the well appointed, pristine and spacious guest rooms , food and chilli tequilas at the bar and our warm and gracious hospitality. Thank you also for recognizing and appreciating the friendliness of the team – our real asset.

We value your sentiments and so look forward to welcome you back to The City of Joy and to The Grande Dame of Chowringhee!


With best wishes,


Sumit Joshi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2019

Truly a five-star experience with dignified staff and the sedate old-world charm of the hotel. The only problem is the huge amount of abusive hawkers on both sides of the entrance, a real; nuisance. But once inside the hotel, a different world.

Date of stay: March 2018
Thank rabingupta4
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SUMITJCAL, General Manager at The Oberoi Grand, responded to this reviewResponded 14 February 2019

Dear Trip Advisor Member,

Thank you for taking the time to share your experience at The Oberoi Grand on Trip Advisor. We deeply value your sentiments

Thank you also for highlighting the grandeur of the hotel – rich Victorian architecture, central location, guest room comfort and the warm ambience of our beautiful hotel creating an oasis of calm and the friendly team who are ever so eager to delight every guest and make the experience personal.

I have shared your appreciation with the team and they are so happy you recognized their efforts.

I also appreciate your deep concern regarding the hawker situation outside the main arcade of the hotel and I apologize for any inconvenience caused to you. We have been speaking to the concerned authorities regarding this matter. Indeed once you enter the main gates of the hotel, you are transported into a world of quiet solitude!

We immensely value your patronage and the team and I look forward to welcome you back to The Oberoi Grand and to Kolkata.


Thank you.

Best Wishes,


Sumit Joshi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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