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“Better than expected”
Review of Taj Bengal Kolkata

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Taj Bengal Kolkata
Ranked #4 of 221 Hotels in Kolkata
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Better than expected”
Reviewed 12 March 2012

We visited Kolkata for a wedding, and stayed at the Taj Bengal for four nights with our 20 month old daughter. The overall experience was fantastic, and I look forward to returning there someday. If you are looking for a comfortable place to stay, and value good service and location, then this property is the place to stay.

The rooms – As expected: We were fortunate to get an upgrade to Taj Club, which meant that the room was well equipped and the check-in was a breeze. The beds were comfortable, and the pillow choices could be made. It was also specious given the daybed/lounge extension. As against other luxury hotels, I would say that the Taj Club rooms were “similar”, post discounting for the fact that this property is old.

The service – The “Aaha” factor: It is the service that will make your stay memorable. The staff will deliver on your needs effectively and quickly. They and will then surprise you with the attention to personal details. This includes checking on your needs at every opportunity (warm and humble), addressing your whole family by name (requires effort!!), getting your housing keeping done to your specification everyday (i.e., they don’t mix it up!!!), etc. In fact, every interaction with the staff is a pleasure.

Now, I like to believe that I am a tough customer, so I can’t leave a comment that is all positive, so here are some of the small negatives, if they make a difference to you. 1) The bathrooms are not very well equipped. Shower is on top of the tub, and the basin area is rather low with a small sink. 2) The breakfast spread is similar everyday (four mornings!!!), etc.

However, in my mind, the shortcoming are more than overcome by the staff’s service level and the overall cleanliness of the hotel. Overall, my family had a great experience, and the stay became one of our holiday highlights.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dhruv_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (282)
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New Delhi
Level Contributor
90 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 March 2012

I stayed there for one night. I was booked for a double room but on arrival was given an upgrade to an executive suite. Check-in process took less than a minute. The butler service was impeccable. Pleasant, polite and extremely helpful staff. I would certainly recommend this hotel to all fellow travelers. If I really have to nitpick... I missed the usual (what one expects at large hotels) spread of cold cuts at breakfast. Other than the missing cold-cuts, even the breakfast experience was excellent!

Room Tip: Ask for pool facing rooms
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Apratim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
101 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 3 March 2012

This was probably my 4th stay in the Hotel in the last 12 months and the experience remains as always - superb. I was upgraded to the Taj Club floor which is just super - with the Butler service, complimentary ironing, etc. The staff are so warm and caring and its always a pleasure.
This is a great Hotel with some great restaurants. The rooms are very comfortable with all amenities that you expect from a luxury property. I had a Dinner in the coffee shop and Breakfast in the club lounge and both were very good.
The Hotel itself is in Alipur which is predominantly a residential area but very well located.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gagan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 26 February 2012

The Taj Bengal is my husband and my favorite high end hotel in Kolkata, and we have stayed there each time we visited the city. Unlike the Park hotel, which has a distinctly European feel, or the Oberoi, which is beautiful but so opulent that it can be a bit uncomfortable, the Taj is a lovely hotel with every amenity, but a very Indian feel. The artwork is Bengali, one of the four restaurants serves classic Bengali food, and the service has that distinct Bengali courtesy and warmth that makes the whole experience nice. It also doesn't hurt that it is one of the more affordable of the Taj hotel chain, so you get the 5-star experience without the price of the Taj's in Dehli, Mumbai, Cape Town, Europe, etc. Couldn't recommend the hotel more.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank buppiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
129 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 24 February 2012

I think I was unlucky given the positive comments from others. I got a twin bedded room rather than the double requested, a room overlooking the noisy road having requested a quiet room and the hotel's stock of wine was such that the first 4 options we asked for were all "out of stock". After 25 minutes, we simply asked the waiter to show us what was available. All in all a disappointing experience in a very busy working week when good service and a good rest are the imperatives.

Room Tip: request anywhere except facing main road - the other roomswere quiet and would have been fine
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philnash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taj Bengal Kolkata

Property: Taj Bengal Kolkata
Address: 34b Belvedere Road | Alipore, Kolkata 700027, India
Phone Number:
Region: India > West Bengal > Kolkata District > Kolkata
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kolkata
#3 Business Hotel in Kolkata
#4 Spa Hotel in Kolkata
#5 Family Hotel in Kolkata
#5 Romantic Hotel in Kolkata
Price range (per night): ₹ 8,969 - ₹ 14,712
Hotel Class:5 star — Taj Bengal Kolkata 5*
Number of rooms: 229
Official Description (provided by the hotel):
Taj Bengal, designed by the legendary Bob Fox, stands as an elegant Kolkata landmark. It is in close proximity to the commercial centre, Government Offices and Consulates, and must-see sights like the Victoria Memorial, Royal Calcutta Race Course, Horticulture Gardens, National Library and the Zoological Gardens. Iconic host to Heads of State, dignitaries and international business head-honchos, it is geared to the needs of the global business traveller. ... more   less 
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Also Known As:
Taj Bengal Kolkata Hotel Kolkata (Calcutta)
Taj Bengal Hotel Kolkata
Taj Bengal Kolkata West Bengal

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