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Reviewed 19 January 2022

Remarkable hotel to stay. Good Service good and cooperative staffs. Enjoyed the stay and will definitely book for my next trip. Will also advice my relatives and friends to stay or to organize any event in this hotel.

Date of stay: January 2022
Trip type: Travelled on business
Thank Anirban_2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Sonar, Kolkata - a Luxury Collection Hotel, responded to this reviewResponded 31 January 2022

Dear Guest,

Namaste!

Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience.

We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.

Assuring you of our best services at all times and looking forward to welcoming you back soon.

Warmest regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2022

Excellent, beautiful and well sound-insulated rooms offer respite from the busy streets of Kolkata. Very comfortable beds and everything here made with high end materials and finishes. Breakfast buffet is also very good as well as the fact one can also easily get over to ITC Royal to their fantastic restaurants. Front Desk is world class as are the housekeeping personnel. Truly relaxing and wonderful stay!

Room tip: Exceptional Staff & Luxurious Quiet Rooms!
Date of stay: January 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Stephano M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Sonar, Kolkata - a Luxury Collection Hotel, responded to this reviewResponded 19 January 2022

Dear Guest,

Namaste!

Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience.

We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.

Assuring you of our best services at all times and looking forward to welcoming you back soon.

Warmest regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2022

It was my child’s 9th birthday and the staff went out of their way to make her birthday special. My daughter loves the ITC group of hotels and insists on visiting it every time. Loved the ambience of the room, the lily pond with fishes and ducks. Special mention to Sailja for making it special.

Date of stay: January 2022
Trip type: Travelled with family
Thank Rklaxman
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Sonar, Kolkata - a Luxury Collection Hotel, responded to this reviewResponded 17 January 2022

Dear Guest,

Namaste!

Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience.

We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.

Assuring you of our best services at all times and looking forward to welcoming you back soon.

Warmest regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2022

Had a pleasant stay at ITC Sonar.
The staff was very friendly and very accomodative. safety measures and covid protocols were followed as per the norms.
It has a scenic beauty and is mesmerizing.
Rajiv, kaushik and Shailaja were very helpful.

Date of stay: January 2022
Trip type: Travelled with family
Thank Gjkirt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Sonar, Kolkata - a Luxury Collection Hotel, responded to this reviewResponded 12 January 2022

Dear Guest,

Namaste!

Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience.

We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.

Assuring you of our best services at all times and looking forward to welcoming you back soon.

Warmest regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2022 via mobile

Quality Hotel.
We stayed with family in two rooms in Dec 21. The property is well laid out and interiors are good. We got early check in and the staff was supportive of our early arrival around 11 am. We ordered room service and they delivered in good time. The food quantity was good for 2 of us.
The property is well laid out with the baganbari theme and it works well for this luxe place. The exterior needs a good refurb though.
The break fast spread was good, though we would have liked a better variety of fruits. The bakery items were excellent and so were the choice of yogurt’s. The south Indian dishes were not upto mark ( maybe ‘cos we South Indians are used to better tasting South Indian dishes at home). But from my experience with other ITC properties in Mumbai and Delhi, the South Indian fare definitely need to improve in kolkata hotel, considering this was their flagship property.
The staff as usual are pay attention till they spot someone familiar or important. Then the attention drops and one need to catch the eye of the manager or one of the staff. We are used to this in other business hotels, but not expected in a luxury property. Better training or adding staff is required.
Also, maybe due to Covid Restrictions, the cigar lounge and dum pukht were closed for guests. Would have loved to be in the cigar lounge and relax with their excellent cigars. It would have been a good idea to keep these open with appropriate distancing policies. The hotel was fairly well occupied when we stayed.
There seems to be a feeling that ITC are shifting attention to the new Royal Bengal property ( maybe I’m wrong), and that this property may not receive the attention it deserves.
All in all a good place to relax and laze around in the heart of city

Date of stay: December 2021
Trip type: Travelled with family
Thank blur2clear
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Sonar, Kolkata - a Luxury Collection Hotel, responded to this reviewResponded 12 January 2022

Dear Guest,

Namaste!

Thank you for sharing your feedback with us and we are delighted to note that you had a pleasant stay.

However, we have noted your feedback highlighting the areas of improvement and the same has been taken up with the team for necessary corrective measures.

We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.

Warmest regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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