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Reviewed 14 November 2021 via mobile

The service is poor and reception staff does not know how to talk.

They do not allow a family vistor to come and meet you and when insisting tells to keep room's door open till the time of visiting even if it is for an hour.

Date of stay: November 2021
Trip type: Travelled with family
Thank Prernalohia
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Naveen pandey, General Manager at Siamton Inn, responded to this reviewResponded 3 February 2022

Dear Valued Guest,
Please accept our sincere apologies for the inconvenience caused during your stay.

We have made a very strong note of your observation and will take the corrective measures for the same. May I request you to please treat this as an isolated incident and not a reflection of our normal services.

At Siamton Inn Kolkata, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable guests like you helps us improve ourselves and exceed Guest's expectations.

Please do give us an opportunity to welcome you back, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Warm Regards,
Naveen Pandey,

Operation Manager- Cygnett Hotels & Resorts Pvt. Ltd.
E- mail: gm.cis@cygnetthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2021

Basic value for money hotel and well located near main Park Street area.

Pros:
Staff is friendly and the day receptionist was helpful. Watchmen are also eager to help.
Restaurant on ground floor has good food and service for dinner.
Has a good basic gym.

Suggestions for improvement:
Hotel doesn't have a basic first aid kit or even Dettol. The same should be maintained.
Near the entrance there are street kids harrassing and following guests. There should be some way that this is avoided.

Room tip: Take a superior room at higher floor.
Date of stay: October 2021
Thank sushant_supersaiyan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Naveen pandey, General Manager at Siamton Inn, responded to this reviewResponded 3 February 2022

Dear Valued Guest,

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Kolkata and sharing your stay experience through Trip Advisor. I am pleased to know that you were satisfied with your experience of our services and facilities.

At Siamton Inn Kolkata, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable guests like you helps us improve ourselves and exceed Guest's expectations.

I look forward to meeting you during your next visit to Siamton Inn Kolkata and would be delighted to assist you with any requirements.

Warm Regards,
Naveen Pandey,
Operations Manager- Cygnett Hotels & Resorts Pvt. Ltd.
E- mail: gm.cis@cygnetthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2021

No Visitors/Friends/Family Allowed to visit as they suspect something is going on shady.
Not a 4 star property or even a 3 star property.
No Hot water in the bathroom even upon request.
Shady Area. You will be lucky if your room is on the back side otherwise lot of noise.
The person who came to clean the room washed the glasses with his hands instead of using soap and wash it in the kitchen area.
U need to call 3-4 times just to get ice & glasses delivered.
They have a separate guy appointed for Guest Spotting. Wish they spent that much on customer service & experience.
Worst Customer service experience !!
Unfriendly staff !!!!
Don't Book this place as you can hear noise from the corridor and the other rooms.
Difficult to plug into charge points as they are jammed.
Dont choose this hotel even if it was the last hotel left in Kolkata city.

Date of stay: October 2021
    • Location
    • Cleanliness
    • Service
1  Thank crkrox123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Naveen pandey, General Manager at Siamton Inn, responded to this reviewResponded 3 February 2022

Dear Valued Guest,
Please accept our sincere apologies for the inconvenience caused during your stay.

We have made a very strong note of your observation and will take the corrective measures for the same. May I request you to please treat this as an isolated incident and not a reflection of our normal services.

At Siamton Inn Kolkata, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable guests like you helps us improve ourselves and exceed Guest's expectations.

Please do give us an opportunity to welcome you back, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Warm Regards,
Naveen Pandey,
Operation Manager- Cygnett Hotels & Resorts Pvt. Ltd.
E- mail: gm.cis@cygnetthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2021

Room are neat and compact for a budget hotel, The Breakfast buffet menu was reasonable with a live dosa and egg counters.
If you chose MAP plan they will accommodate you at the ground floor restaurant in which you can only choose between very few items (which was ridiculous).
The staff are well trained and courteous

Date of stay: October 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Maheshkubota
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Naveen pandey, General Manager at Siamton Inn, responded to this reviewResponded 3 February 2022

Dear Valued Guest,

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Kolkata and sharing your stay experience through Trip Advisor. I am pleased to know that you were satisfied with your experience of our services and facilities.

At Siamton Inn Kolkata, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable guests like you helps us improve ourselves and exceed Guest's expectations.

I look forward to meeting you during your next visit to Siamton Inn Kolkata and would be delighted to assist you with any requirements.

Warm Regards,
Naveen Pandey,
Operations Manager- Cygnett Hotels & Resorts Pvt. Ltd.
E- mail: gm.cis@cygnetthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2021 via mobile

We stayed wef 16-21 oct 2021. Earlier also we stayed in the same hotel which was much better than now.
1) Commode lost enamel in pit. Not fit for star hotel.
2) sofa was dirty , not washed.
3) inadequate toiletry supplied.
4) Behaviours of reception rude.
5) we decided not to stay in this hotel in future.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Ritadeb1707
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Naveen pandey, General Manager at Siamton Inn, responded to this reviewResponded 3 February 2022

Dear Valued Guest,
Please accept our sincere apologies for the inconvenience caused during your stay.

We have made a very strong note of your observation and will take the corrective measures for the same. May I request you to please treat this as an isolated incident and not a reflection of our normal services.

At Siamton Inn Kolkata, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable guests like you helps us improve ourselves and exceed Guest's expectations.

Please do give us an opportunity to welcome you back, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Warm Regards,
Naveen Pandey,
Operation Manager- Cygnett Hotels & Resorts Pvt. Ltd.
E- mail: gm.cis@cygnetthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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