Sorry guys, that's a gory title to have for my experience with the 4 star Sonnet. This is indeed the worst value for money new property on the block. They got it wrong right from reception to food to room and everything. The staff is not trained well, the restaurant service is very slow, the food is very average notwithstanding the 10 page menu, the toilet accesories are jammed. Their sales team's only effort is to get the sale done and then forget the customer. When things go wrong, in other hotels there are multiple ways they do damage recovery, but here the staff and their supervisors have nothing to offer to you except a high-on-ego reply. There are multiple luxury guest houses in salt lake that are far better options to stay in with less than half the cost. Hope I do not get one of those canned replies from their General Manager. This message is for new prospective customers to read and do not get misled by the 4 star review the hotel has previously received.
- Official Description (provided by the hotel):
- The Sonnet has embarked on a journey of establishing itself as a premium 4-star business hotel group in India. The Sonnet, Kolkata is a symphony in design, service & efficiency. A premium business hotel, located in The City of Joy’s newest and most promising Business Hub, Salt Lake. It’s proximity to the airport and Salt Lake’s sprawling IT district makes it the most convenient location. Amenities and facilities are at par with the best in the industry. With unobtrusive & efficient service, we strive to make your stay a very comfortable one. The Sonnet is a eco sensitive hotel and is committed to the social & environmental causes and responsibilities and is always involved in organizing activities to initiate social and ecological awareness. The environment team at the hotel is always ready to contribute to the smallest concerns and handy in extending all support to environmental needs.The state of the art décor, 64 ultra-modern superbly furnished self-contained guest rooms, the fitness centre “WORKOUT” along with the open air Jacuzzi “SPLASH”, a well-stocked bar “UNWINE”, a Music Lounge “ORION” and Round the Clock Fine Dine restaurant “AURA” provides the boarders with all the physical, holistic and gastronomical relaxation that they need to feel at home. Round the Clock in Room Dining pampers one to lazy meals in the privacy of the room. Tailored tour arrangements in luxury cars, heritage walks, religious services, buddy services, and also tie-up with a renowned SPA are always available at beck n call.For the discerned corporate traveller, The Sonnet is ever ready with specially crafted food by the Master Chefs as per guest preference, place, country or origin. Facilities like express check-in, check-out, Wi Fi connectivity, secretarial services, and chauffeur services are tailored to one’s choice and requirement. Corporate meetings, Seminars, Get togethers can be organized in the well-equipped meeting rooms (starting from 1500 Sq. feet to 4000 Sq. feet). Also not to forget the open air terraces for the social functions as well as evening cocktails…….the package is unlimited. THE SONNET OFFERS YOU ONLY THE BEST, SERVICE IN A PERFECT SYMPHONY!! ... more less
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- Also Known As:
- The Sonnet Kolkata, West Bengal