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All reviews grand market guest relations buffet restaurant family lunch special thanks beautiful hotel an amazing experience birthday celebration biryani mouth watering special mention great hospitality front office will visit again excellent stay comfortable stay pavilion
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Reviewed 13 January 2022 via mobile

I visited to Royal Bengal for Dinner. It was an amazing experience out there staff was very helpful and smiling. I would like to mention about the lavish buffet it was amazing. Quality of food was great. Buffet has amazing food after so long. I really appreciate each and everyone who is working so hard for there guest satifaction.

Date of stay: January 2022
Trip type: Travelled with family
Thank shroff_ajay
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata, responded to this reviewResponded 17 January 2022

Dear Guest,

Namaste!

Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience.

We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.

Assuring you of our best services at all times and looking forward to welcoming you back soon.

Warmest regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2022

We stayed at ITC Royal bengal for the first time in Dec 2021, and were very very disappointed with the the hotel:

1. The housekeeping standard was absolutely horrible, we received stained towels, there were what looked like spit stains on the toilet doors, they had tucked in sheets in one of the bed that seemed to have red stains all over. I do not expect this to be the level of service at a 5 star hotel
2. We chose to stay at ITC for their apparent care for safety during COVID-19 however, guests at the buffet breakfast at the Grand Market Pavilion restaurant and many of the wedding events guests were not wearing masks and we felt quite unsafe dining here everyday. I even noticed that the guards were letting people into the hotel when the temperature screener outside showed higher temperatures. It was no surprise that most of us tested positive for COVID soon after our stay at this hotel.
3. It was my parent's 31st wedding anniversary during our stay and we had personally ordered a cake for them from the hotel restaurant to arrive at midnight, however nothing arrived until we had to call and speak to multiple clueless staff and navigate a lot of miscommunication.
4. The hotel seems to be only employing interns and trainees, on more than three occasions hotel staff were unable to give us directions to the restaurants and around the facilities

Overall I am absolutely shocked that this was the standard of care we received.

Date of stay: December 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank Tilottoma S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata, responded to this reviewResponded 17 January 2022

Dear Guest,

Namaste!

Thank you for sharing your constructive feedback with us. We have noted your comments with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.

Your issue has already received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat.

We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back.

Warm regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2022

Grand with great service! The food was outstanding. An oasis in this large meteropolis. Keep up the good work. The staff were friendly except for a small mishap with accounting everything was well managed.

Room tip: Very good hotel! Love the location!!
Date of stay: December 2021
    • Value
    • Sleep Quality
    • Service
1  Thank Arijeet S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata, responded to this reviewResponded 12 January 2022

Dear Guest,

Namaste!

Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience.

We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.

Assuring you of our best services at all times and looking forward to welcoming you back soon.

Warmest regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2022

My wife and i were surprised by the continuous search for customer satisfaction by the hotel staff.
in particular i wanted to report Mayank Kathayat for his punctual presence to resolve all our requests.

Room tip: On the 42nd floor there is a wonderful private garden
Date of stay: January 2022
    • Location
    • Rooms
    • Service
Thank ivanflorianonicolal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata, responded to this reviewResponded 12 January 2022

Dear Guest,

Namaste!

Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience.

We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.

Assuring you of our best services at all times and looking forward to welcoming you back soon.

Warmest regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2022 via mobile

My stay at ITC RB was the best one ever in recent times. It was like a dream. Like a home away from home. Special mention to be made of SIDDHARTH AND NAYANIKA AND SOURAV HOUSE KEEPING AND GAURAV SONEJA AND MRS SRIVASTAVA AND ADITI AND NIKHIL.
I just can’t express how happy I am. The food and the ambience was to be so much proud of. What I liked the most was it’s COVID SAFETY
No one was allowed into our apartments once the surge began. We all were negative. The hotel turned into a fortress with employees in a neat tidy in house bubble. So safe. So reliable.
Kudos to the team in these v difficult times. Dr Ananda Gupta. BRITISH NHS Senior Consultant in Ophthalmology

Room tip: All os perfect
Date of stay: January 2022
Trip type: Travelled solo
1  Thank akubabu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ITC Sonar, Other at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata, responded to this reviewResponded 12 January 2022

Dear Guest,

Namaste!

Thank you for sharing your gracious feedback with us and we are delighted to note that you had a wonderful experience.

We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.

Assuring you of our best services at all times and looking forward to welcoming you back soon.

Warmest regards,
Gaurav Soneja

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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