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“Good value for business travel” 4 of 5 bubbles
Review of Swissotel Kolkata

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Swissotel Kolkata
Ranked #6 of 216 Hotels in Kolkata
Aberdeenshire, United Kingdom
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Good value for business travel”
4 of 5 bubbles Reviewed 11 February 2012

A good hotel with decent amenities and slightly less expensive than some other nearby 5 star accomodation. The shopping centre next door is a treat since so many business hotels in India seem to be located in areas that make a necessity.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Angela.redshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this review, 4 May 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Bengaluru, India
Level Contributor
97 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 10 February 2012

This property is located just a short drive to the airport so ideal for short trips. It is located right next to City Center - 2 mall so this gives you a very good option to shop, watch movies, have hair cuts and massages (at mall prices rather than 5 star hotel tariff). The rooms are good and very business like. They also have some rooms with an outdoor jacuzzi which is cool. The roof top pool is magical and gives you an amazing view of the airport. The pool is not heated so cannot be used in the 3 winter months. The Gym is well stocked. The service is very good and staff are very courteous.

The most disappointing feature of this hotel is a lack of good dinning options. The 24 hour coffee shop Cafe Swiss does not offer a lot of choices and the buffet spreads are small compared to ITC Sonar or Hilton. Secondly since the hotel is located off the city other than the mall you will need transport to go elsewhere. I would recommend this place for short stays.

Room Tip: Choose rooms with the outdoor Jacuzzi for an additional cost
See more room tips
  • Stayed November 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Balaji17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this review, 4 May 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 6 February 2012

First time I stayed on 30th October 2011 for 3 days and realized that its not so hunky dory as far as service goes, there were issues using attached Jacuzzi and other room service related issues. I was so disappointed that I gave a written complaint before checking out so before i left they gave me a free stay voucher to pacify me. I gave them another shot during new year eve 2011 and realized that certain things are in their DNA which are not going to change and they can definitely not be changed with a free stay voucher. I am not gonna stay there again by choice. Big name and brand falling way short on fulfilling the expectations.

Room Tip: Don't choose this hotel to save yourself from the task of choosing a good room in this hotel!!!
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Inderbir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this review, 4 May 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

It is our pleasure and our privilege to have you stay at Swissotel Kolkata recently, and we thank you for taking the time to share your constructive and comprehensive feedback.

We deeply regret the inconvenience caused to you. We truly understand your views and have taken cognizance of the same. We always strive towards providing our guests the ultimate experience in genuine hospitality and it seems, this time, we have fallen short of your expectations.

Please accept our sincere act of contrition. We look forward to providing you with the best possible service on your next visit.

Once again we would like to express our gratitude for the encouraging and beneficial comments and look forward to the pleasure of welcoming you again with genuine heartfelt service excellence.



Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 3 February 2012

We spent a week at the Swissotel in Kolkata and felt like royalty! We were there for our wedding reception. Our group had 5 rooms total and we all agreed it was a fantastic hotel. The service was so incredibly personal and absolutely amazing! The rooms were nice and big, very nice bathrooms with huge showers and all the amenities you'd expect for a great hotel. It is close to the airport and connected to a nice mall, so convenient if you need to get something or just pass the time. I would recommend it to anyone!

Room Tip: We saw rooms on both sides of the hotel, it didn't seem to make a difference.
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelerjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this review, 4 May 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

I and my husband went to Café Swiss for Dinner on our 3rd Anniversary. It was truly a value for money dinning experience. The staffs were very polite and helpful while suggesting which item to take. The food was extremely good. The ambience is very peaceful and romantic. I would really look forward in visiting for one more such lovely dining experience.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank IshitaDuttaJha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this review, 4 May 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Kolkata

Property: Swissotel Kolkata
Address: City Center New Town, Action Area 2D | Plot No. 11/5, Rajarhat, Kolkata 700157, India
Phone Number:
Region: India > West Bengal > Kolkata
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kolkata
#4 Business Hotel in Kolkata
#4 Romantic Hotel in Kolkata
#5 Spa Hotel in Kolkata
#6 Luxury Hotel in Kolkata
Price range (per night): ₹ 6,348 - ₹ 10,668
Hotel Class:5 star — Swissotel Kolkata 5*
Number of rooms: 147
Official Description (provided by the hotel):
Swissôtel Kolkata is one of the most luxurious addresses in the city of Kolkata which offers well-appointed leisure and business facilities. Boasting an under-one-roof concept, Swissôtel Kolkata has 147 contemporary guest rooms and luxury suites with spectacular Jacuzzis, four restaurants and bars, a fitness centre, a rooftop swimming pool, and over 1261 square meters of meeting space with the largest pillarless banquet in the city. The hotel is part of a new urban development with an attached mall featuring shops, restaurants and a multiplex cinema. Located in Rajarhat beside the IT hub, the hotel offers a distinct mix of leisure and business facilities, and is noted for its unique offering of Swiss hospitality and attention to detail. The award-winning rooftop Sky Lounge is the jewel of the hotel's three restaurants and bar, offering views over the city. An in-house nightclub with resident DJ attracts hip locals and guests alike. The sumptuous breakfast buffet offers a wide range of choices to energise your day.The business centre and two meeting rooms more than cover all your business needs. Over 1000 guests can be accommodated in cocktail/reception style in Bern, the largest pillar-free banqueting facility - and a team of event planners is on hand to help you hold the perfect wedding at Swissotel Kolkata. Swissotel Kolkata's alpine-inspired Purovel Sport offers you an exclusive ambiance in which to continue your exercise routine, with a fully equipped gym and a breathtaking infinity swimming pool on the roof.The hotel has separate smoking and non-smoking floors, there is free internet throughout except in the banquet areas, and secure parking is also available for your vehicle during your stay. ... more   less 
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Also Known As:
Swissotel Kolkata Hotel Kolkata (Calcutta)
Swissotel Kolkata West Bengal

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