Absolutely rubbish .The attitude of the staff and the attitude of security cheack is a big concern.They have no idea what service industry is. Not at all a family hotel .It's just an upgraded version of Oyo.They will talk sarcastically and if you question them about policies of hotel the male staff in front office will look at you as if he is some big shot.
Not at all recommend if you are are clas traveller.Park as a brand has decline and all because of there staff and policies .

I haven’t seen a worse hotel in terms of service and this can’t even be compared to a 2 star hotel.

You order lunch in this hotel and it will come as dinner. Just to get a towel in this hotel you will have to make 3 calls and wait for a couple of hours.

They are so miser that they won’t give you something as basic as ice even if you’re staying in a suite. We had to make 3 calls just to get Ice. Another three calls to get some spoons and plates. Even an OYO gives you a better service.

I was a part of marriage group and they made me wait for 45min at the reception just because they couldn’t find my name in the list. The groom had to personally call to get me a check in.

Even the cleanliness is not at par with a 4-5 star hotel. Never revisiting or suggesting this property to anyone else. Glasses have cigarettes stains. They give glasses which used as ash trays by other guests.

I am actually thinking from where to start. When i entered the hotel, i understand i went before time and i could only get a room subject to availability. Therefore, i got a room after 20 mins which was understandable. But after that whatever happened was just too much to handle. First of all the room was so dirty i cant express in words. Water glasses in room were stained and dirty, there was cobwebs in the bathroom, broken light in room, ceiling was cracked and falling apart, tables dirty, the kettle nozzle dirty and marked and also inside very dirty. The sitting table was dirty and marked as well. The bed was so squeaky that it hurt the ears. Leave the room, the corridor table on the 6th floor was so dusty and dirty. When we complained, the reception took so long to take action. Wanted to speak to the duty manager but all the time from reception we were told that there is no duty manager. No senior associate came to assist us with our problem. When we called the FO, the person was so rude over the call, i have never seen such a person and that too in front office where being courteous is a must. He had no interest in talking and had no manners. His name was ANAND. I request the hotel to please teach him how to behave and talk to a guest. I also come from a hotel industry ( Taj Group of Hotels), and i take care of the room service of the entire hotel so i know how a guest must be spoken to. Finally i think after 2-3 complaints, we were shifted to a suite i guess by the instructions of the FOM. Strange to see, the suit was still a little better but still had dirt on the ceiling, no bath towels in a suit which i found very strange. The bathtub didnt have a stopper. I mean you take money from guest and then render this kinda service which is totally unacceptable. The pictures are attached for reference as well.