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“Expected more since it is attached to a Hospitality training school”
Review of IndiSmart Hotel

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IndiSmart Hotel
Ranked #67 of 224 Hotels in Kolkata
Reviewed 1 January 2012

Plus points - most staff are very pleasant and polite, good breakfast spread, clean beds, good restaurants within few minutes of walking distance, ATM next door, good mall within 10-15 minutes drive, easy to get cabs.
Not so good - hot water takes a long time to come so a lot of water is wasted, not all front desk staff have appropriate attitude, stale smell in the rooms and bathrooms.

  • Stayed: December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HeartinNature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tamoghna_nath, Director of Sales at IndiSmart Hotel, responded to this reviewResponded 6 May 2013

Dear Sir ,

Thank you for choosing IndiSmart Hotel for your business destination.We highly
appreciate your kind words regarding our property/standard of service/product.
I apologize for your less than desired experience,which I have shared with the
respective service manager & we assure that appropriate corrective measures will be taken to ensure that expected comfort level of our guests are met.

We look forward to the opportunity of welcoming you back on your return visit to Kolkata.
Best Regards,


Santanu Bhattacharjee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (153)
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116 - 120 of 153 reviews

Reviewed 27 December 2011

I had some official trip in an IT company, which had its office
located in the Salt Lake Area, Kolkata. The AI 764 flight from Delhi
reached a bit late, and the host picked me up from the NSCBI
airport, and dropped me at the hotel at night. This looked like a
place with a large vertical extent. The check-in was a
breeze: the staff were extremely polite and courteous. The design
of the hotel is interesting: there is a large lobby which leads
to the reception to the right, and then one is taken to the rooms
by an elevator somewhere behind. I was not hungry (I was tired!),
so I did not try the restaurant(s). The room itself was neat and
clean, with sufficient lighting. An office table, small seats, a
TV, and a double bed made for the basic furniture. Both the room
and the bathroom were well-stocked with amenities (kettle,
tea/coffee sachets, bathroom amenities, etc.). The room showed
some evidence of wear-and-tear: the carpet had come out a bit at
the edges, two tiles in the bathroom were a bit cracked, and the
woodwork looked a bit old. But the overall package was very good.
The complimentary breakfast in the morning was excellent both in
terms of quality, and quantity. This had enough continental and
Indian options, and the food was both tasty and filling. I had to
leave almost immediately after the breakfast, so could not
experience much. The check-out was a breeze, too.

Room Tip: I had a room with a nice view of small lake in the distance, and greenery around
  • Stayed: August 2011, travelled on business
    • Value
    • Location
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Thank sumantra_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2011

I travelled to kolkata on official trip during 7th to 11 th Feb 2011. Indismart being closer to our office became the reason to stay over there. It is well located in salt lake sector-5, but actually not well maintained. The rooms are ok, but room service very slow. Overall, not satisfied enough to go again there.

Room Tip: Rooms facing Nalban.
  • Stayed: February 2011, travelled on business
    • Value
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1  Thank Dhananjay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2011

it is located in salt lake city with IT companies all around. the hotel is also large and rooms are spacious. except for the worn look of the rooms. service is a tad slow and the reception made a big fuss about late check out despite me checking in at 10.45 p.m. in the night which was not ok with though did not push it further. breakfast spread is decent. if you push for a good rate then it might be worth a day or two stay.

  • Stayed: December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank jxpd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2011

I was on a business trip to Kolkata- saltlake area in the month of July and I choose to stay at this property which was at walking distance from Millennium City. At first glance this hotel promises to be a nice one coz of its location, but its quite an average hotel. Complimentary breakfast was quite ok, room was average and staff was also ok types so all an all an average hotel located at a prime location.

  • Stayed: July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gaurav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about IndiSmart Hotel

Address: X-1, 8/3, Block EP, Sector-V | Salt Lake Electronic Complex, Kolkata 700091, India
Region: India > West Bengal > Kolkata District > Kolkata
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#18 Spa Hotel in Kolkata
Price Range: ₹ 2,640 - ₹ 4,958 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IndiSmart Hotel 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
The City of Joy : The cultural capital of India, Kolkata, is a vibrant & spontaneous city that reaches out to embrace every traveler in the true spirit bonhomie that is an essential part of the Bengali culture. Amidst the chaos and confusion churns the intoxicating concoctions in a cultural cauldron spiced with piquant humour of the Kolkatans. You are bound to get hooked to it !IndiSmart : Standing tall and majestic in the midst of the intellectual hub of west Bengal, IndiSmart Hotel offers multifarious hospitality experiences which springs from years of experience in imparting world class Hospitality training and education. For the Generation-X technocrats, it is conveniently located within 10 minutes radius of global IT giants with easy access to the city center. Twenty minutes from the airport and half an hour from the nearest railway station makes it the most accessible cyberhotel in Kolkata. ... more   less 
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Also Known As:
IndiSmart Hotel Kolkata, West Bengal

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