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All reviewsbig benvictoria memorialbusiness hotelstaff were courteousroom servicecamac streetbusiness tripwalking distancebreakfast spreadheart of the citynew wingpleasant stayexcellent locationbuffet dinnerbusiness districtold world charmrooms are clean
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Reviewed 17 May 2018

We thoroughly enjoyed the hotel. But when we initially arrived, there were 3 different counters where the staff stood and so we couldn't tell which one was the check in counter. It took a while before one of them could help us. But other than that, the staff was very friendly, food in the restaurant was outstanding. One more thing...the spa had only 2 people and when we told them we were a group and wanted to know if they could bring more helpers for us all, they did not want to comply. Lastly, they charge the luxury tax of 18% on everything, so beware!

  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank diadour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju B, Manager at Kenilworth Hotel, Kolkata, responded to this reviewResponded 17 May 2018

Dear Guest,
Greetings from Kenilworth Hotel, Kolkata!
Thank you for taking out time to share your feedback on this esteemed travel platform. It’s always a pleasure to hear back from our patrons and learn about their experiences. Indeed, our team is always on their toes to help our guests with all their needs and we are elated that their warm hospitality impressed you. It makes us happy to note that the culinary spread appeased to your taste-buds. We’ve duly noted your feedback regarding the spa and shared the same with the team for necessary changes. We assure you that our rates are set according to the industry norms.
It was a pleasure serving you and we hope to welcome you back soon for a flawless sojourn. Do follow us on our social media channels and stay updated about the ongoing offers and discounts.

Best Regards,
The Management Team
Kenilworth Hotel, Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018

As usual, Kenilworth is in a great location in terms of shopping and access to large malls. Additionally, their breakfast is decent enough in the mornings (although a little on the expensive side). My mother and I also decided to pamper ourselves so we used the spa and parlous services in order to get ready. The high prices are offset with highly skilled and friendly spa staff. As always Kenilworth continues to maintain high levels of quality and would definitely recommend to others. Rooms are a tiny bit small for my liking but clean with comfortable beds and nice decor.

The only issues was that I made my booking online and was aware that there was parking. However, the security gave our hired car some problem despite us having booked the car for day (so essentially its ours) and that parking was available. Minor hiccup, but security should know these are guest cars and therefore should be allowed to park.

  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank SSY26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju B, Manager at Kenilworth Hotel, Kolkata, responded to this reviewResponded 17 May 2018

Dear Guest,
Greetings from Kenilworth Hotel, Kolkata!
It’s always a pleasure when our guests share their experiences with us. We are happy to note that our strategic location, culinary spread and dedicated services of our team impressed you and your family, and added value to your stay. We assure you that we keep our team updated with all the online bookings and thus we’ve shared your feedback regarding the parking for necessary improvement. We’ve various rooms available and you can always ask our team for the availability of a spacious and larger accommodation.
We hope to welcome you and your family back soon for a flawless and excellent stay. Before booking your next stay, connect with us through our social media channels to stay updated on upcoming offers and promotions.
Best Regards,
The Management Team
Kenilworth Hotel, Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2018

I was really not sure about this hotel, owing to an ok-ok experience from Goa. I just loved the whole place. It is amazing. Was there for a work trip, the hotel is locate din the heart of the city, with so much, just at walking distance. The whole hotel is very clean and smells fresh. The staff is really kind and helpful and good to talk to. I was upgraded to a suit and that was such a kind gesture. It is the perfect place to unwind, if on a business trip. The suit was just the perfect size, with all amenities. Everything was clean and fresh. Room was beautifully designed and decorated with wooden flooring and white closets. I loved how there were so many mirrors all around. The lighting in the room was also perfect. The bathroom was also well equipped with good toiletries. There was no hot water though. Also, I really did not like the breakfast buffet. They really need to step up their game there. Kindly make sure to always-always-always have breakfast included in the tariff, if it is an official trip. That is the industry wide rule. no one on a business trip has the time to clear bills up.

  • Stayed: May 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Gift_Gift_Gift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju B, Manager at Kenilworth Hotel, Kolkata, responded to this reviewResponded 12 May 2018

Dear Guest,
Greetings from Kenilworth Hotel, Kolkata!
Nothing rejoices us more than receiving such happy reviews from our patrons! We are elated to learn that your stay with us was enjoyable and relaxing. Your commendations of our well-maintained infrastructure and the team's warm hospitality makes us happy. We've shared your kind suggestions with our management for requisite amendments to be done at the earliest.
It was a pleasure serving you and we earnestly look forward to welcoming you back soon. Stay updated about our various offers and events through our social media pages.
Best Regards,
The Management Team
Kenilworth Hotel, Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2018

great place to stay. rooms are good. food and service are also good. if you visit Kolkata you can opt for this hotel to stay. wi-fi is also good. good staff and waiters. loved the ambience of the place.

  • Stayed: April 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank TanmayeeB4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju B, Manager at Kenilworth Hotel, Kolkata, responded to this reviewResponded 19 April 2018

Dear Guest,
Greetings from Kenilworth Hotel, Kolkata!
Thank you for taking out time to share your feedback. It’s always a pleasure to hear back from our patrons and learn about their experiences. We are glad that your stay was comfortable. Indeed, our team is always on their toes to assist our guests and we are glad that their dedicated services added a value to your stay. It makes us happy to note that the culinary spread appeased to your taste-buds.
It was a pleasure serving you and we hope to welcome you back soon for another flawless stay.
See you soon!
Best Regards,
The Management Team
Kenilworth Hotel, Kolkata

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Reviewed 31 March 2018 via mobile

Kenilworth Hotel is very centerally located.Good value for money.Clean comfortable and staff helpful
Breakfeast good.
Give 4 star from 5 star as an overall recommendation
Wifi was good.Has a facility to keep your bags in locker room as we stayed 5 days with a break between them.

Stayed: January 2018, travelled with friends
Thank mahesh s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raju B, Manager at Kenilworth Hotel, Kolkata, responded to this reviewResponded 2 April 2018

Dear Guest,
Greetings from Kenilworth Hotel, Kolkata!
Thank you for taking out time to share your feedback. It’s always a pleasure to hear back from our patrons and learn about their experiences. We are glad that your stay was comfortable. Indeed, our team is always on their toes to assist our guests and we are elated that their dedicated services impressed you. It makes us happy to note that the culinary spread appeased to your taste-buds.
It was a pleasure serving you and we hope to welcome you back soon for a flawless sojourn. Do follow us on our social media channels and stay updated about the ongoing offers and discounts.
Best Regards,
The Management Team
Kenilworth Hotel, Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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