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All reviews chef anil the executive lounge special thanks banquet team special mention birthday celebration taking care an amazing experience amazing hospitality keep up the good work a wonderful stay will visit again housekeeping staff home away from home front office house keeping gosht
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Reviewed 17 May 2022

My clients were staying at JW and I must say that I got brilliant and just amazing support and help from Somnath from concierge. He did his best to make the transfer experience just so smooth and flawless for my clients. Thank you and looking forward to the same support in future as well.

Date of stay: May 2022
Trip type: Travelled on business
Thank poojap1098
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sumeet Suri, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 19 May 2022

Dear Guest,

On behalf of the entire hotel team, we want to thank you for sharing your feedback with us regarding your recent stay at the JW Marriott Kolkata.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most to us – you!

Your words of appreciation towards Somnath is highly motivating.

Taking pride in putting people first, we attempt to deliver the true Marriott experience what we are known for and your feedback will helps us to deliver the best of services for your future visits.
Once again, we appreciate you taking the time to share your feedback.

We also recognize these are unusual times and we thank you for choosing to stay with us. We would look forward to welcome you back soon in your next visit.

Best Regards,
Sumeet Suri
General Manager
JW Marriott Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2022

Team JWM,
Thank u for amazing hospitality and warmth extended during my entire stay, been truly a very pleasant stay i hv had since very very long time.

The entire staff was so courteous, disciplined & extremely polite, ensuring best of services & quality experience of a premium hotel. Kudos, keep up the superb show..

Imran has been thoroughly professional and proactive helping me in timely reservations and resourceful throughout my stay. Starting from cordial welcome at reception, till room check-in, thereafter entire stay, it's been a very special kind of mesmerizing experience.

The interiors r superbly done up, giving a feel of exclusive grandeur laced with the warmth & quality service by each staff member. Few names i can recollect of the excellent team:-

JW Kitchen- The mainstay of the culinary delight Head Chef Ganesh Bisht, The Service Manager- Mr Sangay, alongwith Mr Surya, Ms Simran, Ms Prabhjot, Mr Kalam, Mr Avanesh, Ms Vidushi

Front Office- The very beginning of the exclusive experience starts here, Ms Harman, Ms Irom, Ms Sanchita, Mr Pallak, Ms Vidhi have all been so welcoming.

Housekeeping- Ms Priyanka, Ms Aishwarya

Spa- Ms Shika, Ms Anchi

... and so many more of them but unfortunately dont remember their names.

Surely a must stay place in town, once again thank u so much for the wonderful care and affection showered.. Looking forward to visit again .. --))

wish u good luck and best wishes for continue doing such amazing work..
cheers

Room tip: city side including the pool view
Date of stay: May 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank livgud
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sumeet Suri, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 19 May 2022

Dear Guest,

On behalf of the entire hotel team, we want to thank you for sharing your feedback with us regarding your recent stay at the JW Marriott Kolkata.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most to us – you!
Your words of appreciation towards Chef Ganesh, Sangay, Pallak, Vidhi, Surya, Prabhjot, Kalam, Avanesh, Vidushi, Harman, Iram, Sanchita , Priyanka, Aishwarya, Shika and Anchi is highly motivating.

Taking pride in putting people first, we attempt to deliver the true Marriott experience what we are known for and your feedback will helps us to deliver the best of services for your future visits.
Once again, we appreciate you taking the time to share your feedback.
We also recognize these are unusual times and we thank you for choosing to stay with us. We would look forward to welcome you back soon in your next visit.
Best Regards,
Sumeet Suri
General Manager
JW Marriott Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2022 via mobile

My idea was to give time to my kids ….
So ‘ no phone ‘ was the primary rule .

We checked in and I found Sayani vv helpful …
I had recently thanked her on behalf of my friend Praveen when he checked in for Young Indian event a fortnight ago ….

Sayani promised a good view room and I got the room which faced the city as well as the pool side ….

On 11th floor ….

One of the most remarkable experience was if you drown yourself in solitude in the bath tub during 1 am in the night …all lights off and you see the moving traffic from the 11th floor .

My kids were treated vvvv specially by Shreya …
She pampered the kids with late night complimentary cookie ….

A personal welcome note really touched our heart …
Before we checked out , Sayani and Shreya paid a personal visit to meet my kids and this time they were gifted superbly designed cakes by JW Bakery .

The entire family used the swimming pool extensively as we all love swimming and the steam and Sauna facility is excellent .

I missed the morning breakfast ….
Superb tea in earthen pot with great taste made a great start for the day ….

Kids over indulged in bakery products ….
They also participated in pizza making workshop ..a great idea of Vinay Joshi .

Had a great time ….

The personal attention given by Sayani and Shreya rejuvenated the soul .

So it was total mind body and soul rejuvenation .

Date of stay: May 2022
Trip type: Travelled with family
Thank BAJRANGBALA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sumeet Suri, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 16 May 2022

Dear Guest,

On behalf of the entire hotel team, we want to thank you for sharing your feedback with us regarding your recent stay at the JW Marriott Kolkata.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most to us – you!

It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day.
We are elated to read that the warm hospitality delivered by Sayani, Shreya has left a lasting impression.
Taking pride in putting people first, we attempt to deliver the true Marriott experience what we are known for and your feedback will helps us to deliver the best of services for your future visits.

Once again, we appreciate you taking the time to share your feedback.
We also recognize these are unusual times and we thank you for choosing to stay with us. We would look forward to welcome you back soon in your next visit.

Best Regards,
Sumeet Suri
General Manager
JW Marriott Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2022 via mobile

Manoj sayan and bijoyan qre really warmed.. we enjoyed the dinner really well ..the ambience is very good... The variety of food is quite high .. the last but not the keast we must say the desert oarr. It was awesome...they hv variety if tart pie waffle and what not

Date of stay: May 2022
Trip type: Travelled with family
Thank shreyon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sumeet Suri, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 16 May 2022

Dear Guest,

On behalf of the entire hotel team, we want to thank you for sharing your feedback with us regarding your recent stay at the JW Marriott Kolkata.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most to us – you!
It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day.
We are elated to read that the warm hospitality delivered by Manoj, Sayan and Bijayan has left a lasting impression.
Taking pride in putting people first, we attempt to deliver the true Marriott experience what we are known for and your feedback will helps us to deliver the best of services for your future visits.

Once again, we appreciate you taking the time to share your feedback.
We also recognize these are unusual times and we thank you for choosing to stay with us.
We would look forward to welcome you back soon in your next visit.

Best Regards,
Sumeet Suri
General Manager
JW Marriott Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2022 via mobile

Had the best haircut and styling done by Anu! I’m quite grateful for this and the experience was amazing. She is great at conversations and I look forward to more visits at this salon. Highly recommended!

Date of stay: May 2022
Trip type: Travelled solo
Thank mitulssheth
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sumeet Suri, General Manager at JW Marriott Hotel Kolkata, responded to this reviewResponded 16 May 2022

Dear Guest,

On behalf of the entire hotel team, we want to thank you for sharing your feedback with us regarding your recent stay at the JW Marriott Kolkata.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most to us – you!
It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day.
We are elated to read that the warm hospitality delivered by Anu has left a lasting impression.
Taking pride in putting people first, we attempt to deliver the true Marriott experience what we are known for and your feedback will helps us to deliver the best of services for your future visits.

Once again, we appreciate you taking the time to share your feedback.
We also recognize these are unusual times and we thank you for choosing to stay with us.
We would look forward to welcome you back soon in your next visit.

Best Regards,
Sumeet Suri
General Manager
JW Marriott Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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