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Traveller rating
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All reviews pleasant stay old world charm room heater walking distance enjoy the view visit darjeeling room service kanchenjunga range front office darjeeling mall beautiful property beautiful view basic amenities special mention toy train excellent stay courteous staff
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Reviewed 25 October 2019

Nice location. Near Mall road market....at walking distance. There is no ventilation in the rooms or the washrooms. The breakfast buffet is good. The food is well prepared. The staff is humble and helpful.

Date of stay: April 2019
    • Location
    • Rooms
    • Service
Thank ankita061285
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SUMMITHOTELS-SPA, Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 13 November 2019

Dear Ms Ankita, Namaste!Thank you for your wonderful feedback regarding our services. We apologize for the inconvenience being faced by you. Your feedback has been taken seriously and has been shared to the concerned department.We would love to host you again. Hope to see you again at Summit Hotels & Resorts!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2019

I visited this heritage property along with my family in Sep'19. Stay was really comfortable. Behavior of hotel staffs are more than commendable. The way they pamper us, we never felt that we are out of our home. Food quality is good. I want to specially take a name of an employee who was from F&B services, Mr Styam Subba. He was truly a gem resource for the resort. Just think for a situation where in my family, my mother in law only have jain khana. On the other hand, we have all sorts of Non veg meals. The way Mr Subba and other staffs segregate the food and placed separately, is truly appreciable. Almost all rooms are having hills view. top floors are best among them. Its a big property with huge parking space for the self drivers. We were so amazed that I have planned to visit again in October to this property with my friends.

Room tip: Upper Floor Rooms have more Hill view
Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank JayantaEsha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SUMMITHOTELS-SPA, Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 13 November 2019

Dear Ms Jayanta, Namaste! Thank you for your wonderful words about our staff and services at Summit Hotels. It is only your valuable comments and suggestions that help us in our continuous endeavor to give our best and go the extra mile for our patrons. We would love to host you again. Hope to see you again at Summit Hotels & Resorts!

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Reviewed 21 October 2019 via mobile

The property is about 800 meters from the mall. There are heritage wooden cottages and also modern deluxe rooms. The view from the rooms is good. Food quality is also good though breakfast variety can be improved. Will definitely stay there in my next visit to darjeeling.

Date of stay: October 2019
Trip type: Travelled with family
Thank Destination154104
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SUMMITHOTELS-SPA, Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 13 November 2019

Dear Guest, Namaste! Thank you for your feedback.​It is only your valuable comments and suggestions that help us in our continuous endeavor to give our best and go the extra mile for our patrons. We would love to host you again. Hope to see you again at Summit Hotels & Resorts!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2019 via mobile

Nice hotel with great location and great view from the room (if you got a view Duluxe room). The new building has all the modern facilities, but it is very overpriced (7K per night for deluxe room). Dinning facilities were not good, very limited options in breakfast & dinner. Not well managed and lack of professional people.

If I have to compare this with my stay in Denzong Gangtok, this is not more than 3 rating.

Date of stay: October 2019
Trip type: Travelled with family
Thank indrajitmallick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SUMMITHOTELS-SPA, Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 13 November 2019

Dear Mr Indrajit, Namaste! Thank you for your valuable feedback. We apologize for the inconvenience you have faced during your stay with us. Be assured your feedback has been taken seriously and has been shared to the respective department to ensure the right measures. We are looking for an opportunity to welcome you back and serve you the right.

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Reviewed 10 October 2019

I love the location it have, you can hear sound of toy train from your room.
Food quality at its best and cooperative nature by staff is heart touching. Open space provide full space to children's for their activities.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Amar4travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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