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“Hotel experience 22 May 2012”

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Dekeling Resort at Hawk's Nest
Ranked #12 of 98 Hotels in Darjeeling
Certificate of Excellence
Bengaluru, India
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel experience 22 May 2012”
Reviewed 19 June 2012

After having read several reviews, I was not too sure about this place when it was recommended to me by Cleartrip.com. First of all, it is not justified to review about this place as a hotel. It is more like a homestay ! I was pleasantly surprised by the cleanliness of the suite. It is panelled with wood top to bottom and well polished. The bedroom and the entree hall both have working fireplace, giving the English character. The bath is done up with good fittings. There was hot water round the clock. The breakfast and dinner were homely. The caretaker Tashi and his wife made up for everything else with their smile and attention. The owner Mr. Norbu, was very prompt with the arrangements he had agreed over phone. (The taxi was waiting for us at the airport, with a name placard, the dinner was prepared and ready exactly as we ordered...). He explained his plans for expansion. Overall, it is not a dilapidated place as some reviews put it. The long list of guest reviews(by mostly foriegners) in the resort log book is a fitting testimony.

Room Tip: Do not expect a five star buffet spread choice. Tashi is ready to serve you with what you exactly ne...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Srinath R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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158 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Pune
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 May 2012

We had stayed 3 days from 13th May to 15th May. It was worth visting resort in Darjeeling and well maintained by Mr. Norbu and his family. It is not much crowded. When we are there only 4 rooms were there. The hotel staffs are very caring. We had a good view Kanchen junga mountain from the hotel lounge. Darjeeling is not good as it was totally spoilt due to much crowd, very narrow road and too much vehicle inside the city. It is worth staying in this resort, in case if some one wanted not to be in crowded place / hotel!

Room Tip: Take the room in the first floor as the lounge is nearer and you can relaz over there and read books...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Muthukrishnan_Pune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 May 2012

Our first impression of Dekeling Resort was that of a British Palace! The view of the valley is fantastic! However, the overall experience was just about average. I will list a couple of main reasons (Some are in control of the resort authorities and some are not):
1. With due to respect to the old couple living there to help the tourists, I would like to mention that they were short of our expectations. e.g. they encouraged us to eat out and not try food over there, they insisted that we should have only bread-butter-jam as the breakfast. They may not be lazy but their age is not helping them to be enthusiastic.
2. Power cuts - We spent two nights there and on both nights and till 11.00 am following morning there was no power! This is a shame! We could not get hot water for bathing and there was no water in the toilets as well.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HimalayaExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level 6 Contributor
121 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 9 May 2012

Let me start by saying that Darjeeling is a filthy and overcrowded town. It had traffic jams that were certainly worse than Bangalore! We stopped here for 2 nights en route to Sikkim and wish we had avoided the town.

The hotel is a short 15 min walk from the mall, but the last 200 meters to the resort is very very steep. Some of the taxi drivers refused to drive on the same. Old / small children may not be able to walk this last stretch to the resort.

The resort is a small bungalow with 5-6 suites (bedroom and lounge). The place is clean and has nice views.

The owner of the property is Mr Norbu, who I interacted with during the reservation process, and we somehow believed that this would be more like a bed and breakfast - managed by Mr Norbu. However the place is actually maintained by one lady, and the level of service depends entirely on her mood / health. The food and service levels were OK on the first day. I believe she was not well on the 2nd day of our stay, and the service level fell dramatically. We were served only toast and butter on the last day for breakfast (as compared to a much more reasonable spread on the previous day).

Another incident which put us off was as follows: we reached the resort at 9 pm in heavy rain and hailstorm. It was FREEZING and there was no electricity and hence the heaters were not on. However the staff told us that we were only entitled to one fire per suite and we would be charged for the 2nd fire! I found the attitude very "transactional". The resort does not have any accounts person - so we were asked to go and settle our bill the day before departure at Dekeling Hotel in the mall!!

All in all, despite the pleasant views and comfortable rooms, we left with a tinge of disappointment with the place.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank RamVenkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune
Level 4 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 April 2012

We had booked this hotel based on the website content. When we reached Darjeeling by taxi, this hotel confused with Dekeling hotel which is on the mall road. We had a tough time searching the place as no taxi driver knew the place. Finally we found the place and the taxis refused to drop us till the hotel reception as the approach road was very steep. We had to hire a coolie to pick up our luggage and drop till hotel. The place is nice but not equipped as a hotel. More of a homestay. The room was very cosy with fire place etc. Charming raj style. But if you come here with a typical expectation of a city center hotel then wont be of any use. Their other hotel on the mall road would be much better (we didnt see the rooms there but the location was much better) This hotel is far away from mall road. Also not equipped with room service, telephone etc. The view of Kanchanjunga in the morning is fantastic.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abhi2710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dekeling Resort at Hawk's Nest

Property: Dekeling Resort at Hawk's Nest
Address: 2 A J C Bose Road | Hawk's Nest, Darjeeling 734101, India
Region: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Restaurant Room Service
Hotel Style:
#8 Best Value Hotel in Darjeeling
Price range (per night): ₹ 3,164 - ₹ 4,650
Hotel Class:2 star — Dekeling Resort at Hawk's Nest 2*
Number of rooms: 4
Reservation Options:
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Also Known As:
Dekeling Resort At Hawk`s Nest Hotel Darjeeling
Dekeling Hotel Darjeeling

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