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“exquisite royal heritage well preserved” 5 of 5 bubbles
Review of The Elgin, Darjeeling

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The Elgin, Darjeeling
Ranked #3 of 90 Hotels in Darjeeling
Certificate of Excellence
Amritsar
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“exquisite royal heritage well preserved”
5 of 5 bubbles Reviewed 18 March 2012

we had a 3-night stay at Elgin, Darjeeling. staying at Elgin is like a sightseeing itself in the most luxurious way. right from its location (very near to chowrasta) to its food, its service, the rooms etc. the whole staff is so very well-behaved and courteous. we had a little problem at night with our room, and we were shifted to the next room right away. the whole feeling is so royal that you just dont want want to check-out !!

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ankush77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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493 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
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English first
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 10 March 2012

Spent two nights here including new years eve 2011. Lovely rooms and good service. They went out of their way to put on a great new years eve function. Rooms were cosy warm and the beds comfortable. Nice touch to have a hot water bottle placed in the bed at night.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SmokeyRH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire, United Kingdom
Level Contributor
281 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
2 of 5 bubbles Reviewed 5 March 2012

Visit Darjeeling for the landscape and perhaps on a clear day a glimpse of Kanchenjungha, there are no other reasons, its noisy with thousands of local tourists and the annoying car horns, it's crowded  with cars, trucks and motorbikes and has few redeeming features at all. We stayed here in late February at the start of our 'Discover Sikkim' tour. Apparently back in the eighties there used to be a Oberoi in Darjeeling, tragically it burnt down and was never replaced, giving every second and third rate hotel a chance of a lifetime. The Elgin we were assured, was the best in town and so it might well be but that's not saying a lot. It looks like it should be good, but it isn't. The first impression as you enter is the shabby, dirty stair carpet, this place needs work. Is it comfortable? I'd say yes but only just, they provide the bare minimum to ensure comfort, the staff are okay, desperate to help but clueless in the nicest possible way. We booked a 'suite', room 34, which gives you a sitting room with tv and 50's style furniture, the bedroom is large, the bathroom less than adequate, with intermittent hot water and no plugs for sink or bath.  The view from our window was a row of oil storage tanks, plastic pipes and corrugated steel. The whole place is very cold and I mean cold, every floor, every room, the little fan heaters create a lot of noise and dirty air and little else but the water-bottles help a lot, so bring plenty of warm clothing, think fleece, you'll need it. On our first day we took the key to our room with us when we returned some eight hours later, our room had not been made up, it seems they have a "no leave key, no clean room" policy. There is nothing glamorous about this old place at all, sadly it's well past its best. On the plus side the bed was comfy and we were very grateful for having the open fire in our room. They have wifi too and a well stocked bar. Restaurant wise, breakfast was excellent, the buffet dinner was boring and bland, try the restaurant Glenarty down the road that's been around since 1935 really tasty food. On the morning of our departure we were virtually herded out of our room, it was unnecessary as we were equally keen to move on. By the by we had heard the Windermere was good but it was fully booked, say no more. And we are returning to Darjeeling at the end of our Sikkim tour but this time we're in at the Glenburn, I'll let you know.

Room Tip: Very few rooms have windows, those that do offer a view of the parking area. I would not recommend a...
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank caribbeanskipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElginGuestRelations, Owner at The Elgin, Darjeeling, responded to this review, 11 March 2012
Dear Sir/Madame

Thank you for taking time to review The Elgin Darjeeling . We have read your review carefully and have investigated on the your stay with us and your stay experience.

Our response to your greviences are as follows:

1) We are sorry to hear from your review that you were overall very unhappy with Darjeeling as a destination on the whole not only The Elgin in Darjeeling . Darjeeling has been through a political turmoil lately , however on the positive note , the town has now a stable local elected Government and Municipality and things are improving and looking up . The roads , tourist spots and general infrastructure is being repaired by the government.
2) We have noted your dismay at the closure of The Oberoi Hotel in Darjeeling , unfortunately that is a different hotel from The Elgin hotel in Darjeeling and does not affect guest service or business of the Elgin Hotel in Darjeeling.
3) We are sorry that u were unhappy with your stay at suite 34 , the room in question is one of only two back rooms that we have and unfortunaltely the hotel being full , we had no option but to accomodate you in this suite. The staff however always ensures all the front garden and mountain view rooms are fist given out on a first come first basis or if a particular request is made. In your case a request for front view room was not made unfortunately.
4) Regarding heating facilities , February is the coldest month of the year in Darjeeling and Sikkim and through experience we understand that sometimes the heating facilities we have fall short of meeting guest expectations. However we do not face this problem during the other months of the year. We presently do not have a central heating system in place as it is not economical for our hotels to run such a system based on the room rates we get from our travel agents and tour operators. We however do hope to have such a system in place as and when we will be able to charge the desired room tariffs in Darjeeling and Sikkim to make a Central Heating System economical and viable for us to run. Presently no hotel or hotel chain in Darjeeling and Sikkim has such a system in place .
5) The reception area of the hotel was under renovation during your stay and we are sorry that you found the front carpets dirty. The renovation is now complete and we have a newly refurbished and carpeted reception area.
6) Your room not being made up . We have taken necessary action against the housekeeping lady on duty on the day pf your stay.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 28 February 2012

We stayed here three nights during our tour of northern India. The staff were typically polite, obliging and eager to please. We thought that the food was exceptionally tasty, and we took all meals in the hotel. As usual, the price of the wine was eye-watering, even for the local stuff. The drawing rooms are a treat, being well-decorated, and tastefully furnished, with open fires making for a convivial atmosphere. It was cold outside, and the hotel does not have proper heating. Putting hot water bottles in our bed maybe quaint, but does not keep the bedroom warm, and a cranky fan heater plus a 2-bar electric fire was never going to heat the suite that we were in. Whilst this is a colonial building with old fashioned amenities, we nevertheless think that the management should upgrade the heating arrangements. If you want any sort of view or even open aspect, go for the front rooms; our suite, which was huge was on the back and the bedroom faced a wall with water tanks to match (room 34). There was no fun in sitting in its windowless lounge and being cold. If staying as a couple, beware the hot water system. The first person showering can easily run the tank down if they are not quick, and the second faces either a cold shower or a long wait for the tank to reheat the water! The towels are way past their best and need to be replaced. As for the tablecloths and napkins, these should be laundered more frequently, and not just reused. Similarly, the uniforms of the waiting staff were often dirty, but don't blame them - management should take action.
The location of the hotel is ideally suited for the town and its market, and in summer it must be very pleasant to sit in its well kept grounds.
One final observation - the hotel does not change foreign currency.

Room Tip: Get a front-facing room, even though it is not a suite
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank eyefordetail2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElginGuestRelations, Owner at The Elgin, Darjeeling, responded to this review, 11 March 2012
Dear Sir !

Thank you for taking time to review The Elgin in Darjeeling and giving us both your positive and negative feeback .

We have taken your suggestions and feeback very seriously and we will make amends so that we can serve u better .

Februray is the coldest month of the year in Darjeeling and Sikkim and through experience we understand that sometimes the heating facilities we have fall short of meeting guest expectations. However we do not face this problem during the other months of the year.

We presently do not have a central heating system because of to 2 reasons:

1) The Government of India has not yet provided piped gas infrastructure in India . We will install a central heating system as soon as the Government provided such infrastructure . This will make heating economical and comfortable for all concerned guests and citizens of India.

2) It is presently not economical for our hotels to run an H.V.A.C (Heating Ventilation Airconditioning) system based on the room rates we get from our travel agents and tour operators. We however do hope to have such a system in place as and when we will be able to charge the desired room tariffs in Darjeeling and Sikkim to make such a Central Heating System economical and viable for us to run. Presently no hotel or hotel chain in Darjeeling and Sikkim has such a system in place .

We have the following water and space heating facilities in our hotels and hotel rooms presently.
1) Fire Places, Electric Heaters ( The guest has a choice of electric rod/element heaters or electric blowers), hot water bags which are placed inside the beds in the evening during turndown service.
2) Individual elecric heaters/geysers of 50 litres for each room bathroom.

We hope we have clarified our position to you in this regard and we apologise for the inconvenience caused to you.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 9 February 2012

My wife and I spent 3 nights here for this past Christmas. We loved Darjeeling and this hotel was fantastic. Such old charm. It is in a great location, comfortable and the staff were incredibly helpful. The grounds are great and well taken care of.
Definitely recommend this hotel.
However... we were originally put in the top room. A bit cramped, strange shower setup with no shower curtains and water goes everywhere and pigeons nesting in the walls. We were moved to another room adn accomodated but heed this for your booking and which room you are in. Food is buffet, was very repetitive and a bit unimaginative... the hotel could certainly improve upon this or the geust can choose not to take a meal plan and live it up in some very good places to eat in Darjeeling.
All in all, the ambiance of this hotel at Christmas was perfect enough to make this an excellent rating of 5

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank i_wander6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Elgin, Darjeeling

Property: The Elgin, Darjeeling
Address: 18 HD Lama Road, Darjeeling 734101, India
Region: India > West Bengal > Darjeeling
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Darjeeling
#2 Luxury Hotel in Darjeeling
#6 Family Hotel in Darjeeling
Price range (per night): ₹ 9,695 - ₹ 12,426
Hotel Class:4 star — The Elgin, Darjeeling 4*
Number of rooms: 23
Official Description (provided by the hotel):
The Elgin is the oldest heritage hotel in Darjeeling , built in 1887 it was the summer residence of the Maharajah (King) of Cooch Behar. The property was then leased and run by succession of British families the last being Madame Nancy Oakley . It was then acquired by Mr K.C Oberoi of the Oberoi family of Hoteliers fame in 1969 and has been run and managed by the Elgin Hotels & Resorts Chain to this day . The Elgin brand which now owns and operates 4 Heritage Hotels & Resorts in the region of Darjeeling & Sikkim is headed by its Managing Director Mr B.R Oberoi fondly known as Diamond Oberoi . ... more   less 
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Also Known As:
Elgin Darjeeling Hotel Darjeeling
Elgin Hotel Darjeeling

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