Our bookings at this property were done by our travel agent from our home town, Mumbai, before our arrival in this town, and we did not really know what kind of hotel this was going to be. When I learned that there would be only vegetarian food, I was a bit disappointed.
Yes, it is important for me that food preferences of guests be considered when one runs a hospitality service. Indeed, during my three nights of stay in May 2012 at the Krishna Residency, this is the only aspect of service I did not much fancy. Otherwise, all in all, this is a very good hotel. It has nice, large rooms, decent washrooms, a location that is right on the main road but a km before the Darjeeling centre, therefore a little detached from the hustle-bustle of a hotel that would be inside the town.
The main manager, whose name I do not recall, was very friendly. The other staff were just about courteous, though the female staff was very cordial and helped us whenever we approached them with some request.
Their restaurant, N2, was nice, with a cosy and vibrant feel to it. The food was served as a buffet, but they had a table-de-hote, which means the dishes would be pre-decided. One cannot order out of their fixed menu for a given meal.
All in all, not a bad experience.
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