Very good customer service at front desk, laundry, and restaurants. You get a free breakfast buffet with the room - has a good variety of Indian and western dishes. Eggs and dosas made fresh upon order, and served to your table by one of the many well trained wait staff.
I was there for a wedding and needed help wearing my sari - reception sent up a female receptionist to help me out!
Also, if you are traveling within India from Chennai, the hotel is willing to hold your extra luggage for you (internal flights DO charge for excess baggage!). Just remember, the hotel does not assume responsibility for your belongings so don't leave anything too important, and lock your luggage if you are concerned. We left ours unlocked and it was just fine.
The hotel's Chinese restaurant - Chin Chin - is very good.
The only downfall is that the hotel's bar draws a somewhat rowdy bunch on Friday and Saturday nights. If you are a single woman or traveling with only women, I suggest you request an escort to your room.
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