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“Spacious room, but poor service and lack of proper maintenance”

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Comfort Inn Marina Towers
Ranked #189 of 403 Hotels in Chennai
Reviewed 17 November 2011

Rooms are very spacious (big). On looking at it, you would try to forget the other abnomalies being there. Bathroom was not tidy and nor were the accessories in there. Staff is courteous but could`nt help things getting late. Problem is that reception is burdened with any lacunae of room service, housekeeping and are required to address.

  • Stayed: October 2011, travelled on business
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Thank kaushal9o1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prakash C, General Manager at Comfort Inn Marina Towers, responded to this reviewResponded 19 November 2011

Dear Sir,

We thank you and value your feedback on your stay with us.We are definitely working on the bathrooms and other service areas which you have mentioned on your stay last month.We are confident that we would be able to meet your expectations we you are here next time.

We would like to welcome you one more time when your travel allows you to Chennai.

Prakash

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Reviews (114)
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47 - 51 of 114 reviews

Reviewed 9 October 2011

I stayed at this hotel for my business trip to Chennai. This hotel is a very decent hotel.

Overall hotel looks fine. They have only renovated one floor which is best in class. To my surprise they charged premium to allocate room on that floor. Room was clean and spacious. Bathroom was not very pleasing even after renovation. Location of the hotel is very good. Breakfast options are decent and food is also good. WiFi even after payment was not really good.

  • Stayed: November 2010, travelled on business
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Thank YouSeeShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prakash C, General Manager at Comfort Inn Marina Towers, responded to this reviewResponded 3 November 2011

Dear Sir,

We thank you for taking time to write your feedback. We thank you for your positive comments and will look in to the areas where you were not completely happy about . I would like to bring to your kind attention that a major efforts are in place to improve the quality of the bathrooms in the hotel.

We really look forward in welcoming you to our hotel we you are back in Chennai.

Prakash Chandran
General Manager

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Reviewed 8 October 2011

I stayed at this hotel during my yearly vacation. Nothing works right for this hotel.

Horrible service. Nobody speaks any other language than local language and this is supposedly a star hotel. No FREE wifi. Terrible experience.
For those travelling with families, a big NO. someone already wrote a similar review and i should have paid attention

  • Stayed: October 2011
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2  Thank Hydsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2011

Lobby : Looks like a 5 star...
Rooms: Large but Unclean, No fresh towels, Old tiles in bathroom, unclean buckets etc, No hand towels, and very poorly lit (yellow bulbs)...
Food: A fairly decent buffet spread (both breakfast and dinner)

My suggestion: You cant really stay here for more than one night !
For Families : No No !!

Room Tip: Ask for Rooms on teh 7tha nd 8th floors, these will be less noisy. (theres a large traffic square in...
See more room tips
  • Stayed: September 2011, travelled solo
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2  Thank P V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2011

It was an excellent experience staying in this hotel.Quick and efficient gate man,bellboy and front desk staff.Comfortable Lobby gives a warm reception. Rooms are spacious, modern well equipped and well appointed. Bathrooms too are very good.My stay for three nights was nice. The only negative part is its Housekeeping . Room water flasks are often empty, it took half an hour and at least four reminders to get extra chairs. Laundry service is available only from 9 AM and guest who needs to leave early should bring wrinkle free clothes. Breakfast is good but service lousy.Value for money if you are ready to ADJUST.

Room Tip: Rooms on the first floor are the best
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  • Stayed: September 2011, travelled on business
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1  Thank GUN9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Marina Towers

Address: 2A Comfort Inn Marina Towers Chennai Ponniamman Koil Street | Egmore, Chennai 600008, India
Region: India > Tamil Nadu > Chennai District > Chennai > Nungambakkam
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#42 Spa Hotel in Chennai
Price Range: ₹ 4,689 - ₹ 7,685 (Based on Average Rates for a Standard Room)
Number of rooms: 113
Also Known As:
Comfort Inn Marina Towers Hotel Chennai (Madras)
Comfort Inn Marina Hotel
Chennai Comfort Inn

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