The Crowne Plaza in Chennai which was earlier Park Sheraton is centrally located.
The good thing is that they offer us a complimentary airport drop which we have not often used as we finish client meetings in the evening and head to the airport.
The check in and check out are okay ... slow but acceptable. They can do better but over time, I have come to accept the pace of service delivery.
The rooms are good. You will like the rooms but remember to ask for a room in the new block which has renovated rooms.
The breakfast is good especially the local South Indian cuisine. The idlis are soft, the Pongal is perfect and the vermicelli tastes just right. They however do not serve peanut chutni, which would have helped immensely. The service is slow. You need to walk up to the staff to get help especially a hot beverage. You cannot get their attention otherwise. Staff is courteous.
In conclusion, if the hotel were to invest in training their staff, service levels could improve substantially.
I would still recommend the place.
Enjoy your stay.
- Free Parking
- Breakfast included