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“Nice appartment, but service staff a bit confused....”

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Grand by GRT Hotels
Ranked #15 of 398 Hotels in Chennai
Certificate of Excellence
Brussels, Belgium
Level 6 Contributor
155 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Nice appartment, but service staff a bit confused....”
Reviewed 7 August 2012

We had a nice appartment (two rooms) for two days in February 2012. A bit strange that the machine for the fitness training was placed in our living room....
Hotel receies you with a very impressive interior court where the breakfast is served. Both there and as well in the evening restaurant (food was good) service staff was very confused - they hardly understood (European!) English, presumably only "Indian" English...a better language training would have facilitated the communication with them considerably!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wolfgang s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChennaiGrtgrand, General Manager at Grand by GRT Hotels, responded to this review, 9 August 2012
Dear Sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you stay with us.

I have made note of the candid feedback that you have given and would like to assure you that necessary corrections would be brought in, from our end.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 9840964282
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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906 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Mumbai, India
Level 6 Contributor
123 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 5 August 2012

I stayed in hotel first time. The rooms are good. Excellent Bar and variety food to eat. Staff courtesy was very good.When we went it was already 11:30 , all restaurants were closed , but upon request they offered food in the coffee shop.
Breakfast was very good.

Room Tip: no suggestion
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kalsulkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChennaiGrtgrand, General Manager at Grand by GRT Hotels, responded to this review, 9 August 2012
Dear Sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you stay with us.

We hope to see you soon when your travel brings you to our area.

Best Regards

SASIKUMAR. U.
GENERAL MANAGER
HP: 9840964282
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai, India
1 review
Reviewed 31 July 2012

excellent bar to have indian or foreign liqour.Snacks they provide is so fresh and tasty.Drinks are great and guys over there like Easwar is really good . I visit the bar weekly twice or thrice.Chicken tikka is so delicious.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Don734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChennaiGrtgrand, General Manager at Grand by GRT Hotels, responded to this review, 9 August 2012
Dear Sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you visit us.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 984096428
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 July 2012 via mobile

I booked a room at this hotel for my family wedding. I must appreciate reception staff for giving me a good deal. Which was in to my budget. They upgraded and decorated well. Peacock made on a towel welcoming us was cute in the room. Food was ok. We asked for tea and it came cold to room , that was only minus point. Travel desk staff was helpful in booking tickets. Very efficient. May recommend this hotel as an excellent one.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajiv2012chennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChennaiGrtgrand, General Manager at Grand by GRT Hotels, responded to this review, 9 August 2012
Dear sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you stay with us.

I have made note of the candid feedback that you have given and would like to assure you that necessary corrections would be brought in, from our end.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 984096428
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level 6 Contributor
205 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 14 July 2012

This is the third time I stayed t this hotel. My stays at Chennai are usually due to business trips. The rooms are ok and just about right. This place is right in the middle of the city -T Nagar. There is a good 24 hr coffee shop. Also the room service is round the clock, so this was a major help when I checked in at close to 12 midnight. The breakfast is great, you must try the south Indian cuisine of Masala Dosa, Upma, etc. The service was ok and not really outstanding. This is of course very good value for money, if you are on a business trip. They apparently have a swimming pool in the basement - could not use it, was running behind schedule today morning. Overall good ambience and I would definitely come back for the great value that the hotel offers.

Room Tip: Try the suites if it suits your budget. I am told they are excellent. The view from the standard roo...
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debabrata19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChennaiGrtgrand, General Manager at Grand by GRT Hotels, responded to this review, 23 July 2012
Dear Sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you stay with us.

We hope to see you soon when your travel brings you to our area.

Best Regards

SASIKUMAR. U.
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand by GRT Hotels

Property: Grand by GRT Hotels
Address: 120 Sir Thyagaraya Road | T.Nagar, Chennai 600017, India
Phone Number:
Region: India > Tamil Nadu > Chennai District > Chennai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Chennai
#12 Family Hotel in Chennai
#13 Luxury Hotel in Chennai
#22 Business Hotel in Chennai
Price range (per night): ₹ 4,493 - ₹ 7,895
Hotel Class:4 star — Grand by GRT Hotels 4*
Number of rooms: 133
Official Description (provided by the hotel):
GRAND by GRT Hotels, the best four star accommodations in India, has on offer the best possible lodging in town. With over 133 rooms of sheer luxury, Grand by GRT Hotels provides rooms for the travelling executive at most affordable rates. Coupled with facilities such as in-house conference halls, convention centers and restaurants, we offer you our complete hospitality with a specially trained crew to make sure your stay with us is surely grand. ... more   less 
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Also Known As:
Grt Grand Hotel Chennai (Madras)

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