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Reviewed 18 January 2018 via mobile

Had been here earlier for dinner during our anniversary. So booked a suite room at the hotel during the birthday of my wife. In keeping with the name, the room was spacious and neat. The higher floor had a good view of the adjacent race course ground and the metro rail. Had a comfortable and relaxed stay. Couldn't get time to explore the hotel though.

Stayed: January 2018, travelled with family
Thank Avjn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded 19 January 2018

Dear Guest,

Namaste!

Thank you for choosing ITC Grand Chola as your preferred destination to stay in Chennai. We sincerely appreciate your valuable and wonderful feedback on Trip Advisor!

We are glad to know that you and your wife had a comfortable and relaxed stay at the hotel.

It was a pleasure to have you both with us and we will sincerely look forward to welcoming you two back soon!

Warm Regards,
Anil Chadha
Vice President South, ITC Hotels &
General Manager ITC Grand Chola - A Luxury Collection Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

One of ITCs newer properties. Built in traditional Chola dynasty style it really has a grand appearance while interiors are also very grand and plush.Beautiful enterance dominated by a grand staircase leading upto the Ball Rooms,Spa and Restaurants.
Effecient checkin with happy faces and smiles.
Rooms are well appointed with plush bath attached. Good bar,Wifi on request, large TV, comfy beds and good cupboard space. Ironing equipment available.Room service effecient and friendly.
Variety of cusines and restaurants available. Ottimo serves superb Italian dishes...not to be missed ! Pan Asia has a variety of far Eastern,Indonesian,Thai available. The prawns..Wasabi were large and scrumptous. Great stuff..A South Indian Veg outlet for that special Southern experience. Mercara the coffee shop serves great freshly roasted coffees while the chocolate drinks from Fabelle are to die for !! Plenty of snacks and light meals available. Quality is very good,service super although one order did get delayed ?? The Residents lounge is warm and cosy and you can sit quietly here and read over cups of Sunbeam Esspressos and cookies.
ATM of Axix Bank on premisis.Airport just 20 minutes away

A great Hotel and ofcourse usual super ITC care . You pay for quality and you get it.

  • Stayed: January 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Ajai A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded 19 January 2018

Dear Guest,

Namaste!

Thank you for taking out time from your busy schedule to share your valuable feedback regarding your stay at ITC Grand Chola.

We are extremely humbled to know that you enjoyed your stay at our hotel. Your appreciation for our hotel, its services and facilities serves to be a source of great motivation for all of us over here.

It was a pleasure to have you with us and we will sincerely look forward to welcoming you back soon!

Warm Regards,
Anil Chadha
Vice President South, ITC Hotels &
General Manager ITC Grand Chola - A Luxury Collection Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018

The grandeur of the hotel does not compensate for a certain stiffness by the staff in reception and in the breakfast restaurant. Our room smelled as if it had been un inhabited for a long time, dusty and insufficient airing before our arrival.

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded 18 January 2018

Dear Guest,

Namaste!

Thank You for your valuable feedback on Trip Advisor! We at ITC Grand Chola, always strive to provide our guests a comfortable and luxurious experience.

At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your recent stay on account of hotel services. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us.

It was a pleasure to have you with us and we will sincerely look forward to welcoming you back soon!

Warm Regards,
Anil Chadha
Vice President South, ITC Hotels &
General Manager ITC Grand Chola - A Luxury Collection Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018

The rooms are spacious, the one had also had a bathtub, great staff and great breakfast,, the interiors of the hotel are really well, especially when you enter from the main enterance, Peshwari is on the ground floor, along with a dedicate wills lifestyle store

  • Stayed: December 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Akshat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded 17 January 2018

Dear Guest,

Namaste!

Thank you for taking out time from your busy schedule to share your valuable feedback regarding your stay at ITC Grand Chola.

We are delighted to know that you enjoyed our services, breakfast spread and your overall stay at the hotel.

It was a pleasure to have you and your family with us and we will sincerely look forward to welcoming you all back soon!

Warm Regards,
Anil Chadha
Vice President South, ITC Hotels &
General Manager ITC Grand Chola - A Luxury Collection Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

It is one of the best hotel I have stayed splurge in luxury
It’s beautiful spacious room with latest technology
Number of FnB outlet to choose from my fav/ must try is royal vega and fabella
Spa is must go
Gym is one of the best including the trainer
Especially like to thank the guest relationship manager for taking great care

Stayed: January 2018, travelled on business
Thank CA_Ajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this reviewResponded 11 January 2018

Dear Guest,

Namaste!

Wishing you and your family Happy New Year!

We value your patronage and Thank You for sharing your wonderful feedback for our property on Trip Advisor! We at ITC Grand Chola, always strive to provide our guests a comfortable and luxurious experience.

We are extremely delighted to know that you enjoyed our hospitality and services. Entire team at ITC Grand Chola is elated to receive your appreciation on this platform.

It was a pleasure to have you with us and we will sincerely look forward to welcoming you back soon!

Warm Regards,
Anil Chadha
Vice President South, ITC Hotels &
General Manager ITC Grand Chola - A Luxury Collection Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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